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The Retail eCommerce Digital Maturity Assessment
August 14, 2020
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Click-And-Collect Addresses Customers' Myriad Needs
March 5, 2020
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Webinar Holiday 2020 Recap: Insights And Lessons
Tuesday, February 2, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Fiona Swerdlow, Sucharita Kodali, Kristopher ArcandJoin Forrester analysts Sucharita Kodali, Kristopher Arcand, and Fiona Swerdlow for a recap of the 2020 holiday season. In this webinar, we review insights about the season to inform your planning...
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Webinar Retail Predictions 2021
As they navigate the next wave(s) of the global COVID-19 pandemic in 2021, retailers, brand manufacturers, and ecosystem players (such as mall operators) will determine whether they are in...
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Webinar Where The Grocery Industry Goes Next: Digital Transformation And Store Operations (Part 1 of 2)
Forrester’s analysts present a series of overviews, panels, and discussions on the solutions, tactics, and technologies shaping the grocery industry, both in stores and online. This webinar...
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Webinar Industry Lens: Tech Titans In Retail
Join Forrester VP and principal analyst Sucharita Kodali for the third in our three-part "Industry Lens: Tech Titans" webinar series. Episode 3 focuses on how the tech titans such as Apple, Google,...
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Webinar Retail This Week, Part 11
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Report The Forrester Retail Quarterly Earnings Review, Q1 2020
Highlights From 24 Retail Q1 2020 Earnings Call Transcripts
As consumers demand more than ever from the retail experience, retailers and brands are investing to rethink and reinvent those experiences. The Forrester Retail Quarterly Earnings Review...
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Report Retailers: Assess Your Digital Business Maturity
Assessment: The Retail eCommerce Playbook
August 14, 2020 | Fiona SwerdlowTo evaluate their eCommerce opportunities, digital business retail professionals must conduct a level set of current strengths and weaknesses. This framework plots your organizational maturity to...
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Webinar Retail This Week, Part 10
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Webinar Retail This Week, Part 9
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Webinar Retail This Week, Part 8
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Webinar Retail This Week, Part 7
Join Forrester VP and research director Fiona Swerdlow for the next episode of the "Retail This Week" webinar series, in which she recaps key developments and new insights in retail news and...
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Report The Forrester Retail Quarterly Earnings Review, Q4 2019
Highlights From 25 Retail Q4 2019 Earnings Call Transcripts
As today's empowered consumers demand more than ever before of the retail experience, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint...
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Report The Visionary's Guide To Digital Store Planning
Strategic Plan: The Digital Store Playbook
March 5, 2020 | Fiona SwerdlowA successful strategic plan hinges on a strong vision for the digital store. Digital business leaders driving digital store transformation initiatives need a clear plan for how technology will...
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Webinar Predictions 2020: Retail
2020 will be a(nother) year of upheaval in global society and its institutions. Elections, trade barriers, climate change, and more have both consumers and businesses on edge. To evolve and grow,...
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Report The Forrester Retail Quarterly Earnings Review, Q3 2019
Highlights From 21 Retail Q3 2019 Earnings Call Transcripts
As today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers' cross-touchpoint...
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Report Predictions 2020: Retail
To Grow, Retailers And Brands Must Navigate The Rough Social And Economic Waters Ahead
Digital business retail pros, get ready for yet another tumultuous year in 2020. Social responsibility, continued expansion into new services, and data mastery are just some of the areas that we...
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Report The Forrester Retail Quarterly Earnings Review, Q2 2019
Highlights From 22 Retail Q2 2019 Earnings Call Transcripts
October 18, 2019 | Fiona SwerdlowAs today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...
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Report The US Digital Retailers Customer Experience Index, 2019
How US Digital Retail Brands Earn Loyalty With The Quality Of Their Experience
How well do leading digital retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 11 digital retail brands that were analyzed...
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Report The Forrester Retail Quarterly Earnings Review, Q1 2019
Highlights From 20 Retail Q1 2019 Earnings Call Transcripts
July 12, 2019 | Fiona Swerdlow, Claudia TajimaAs today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...
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Report The Forrester Retail Quarterly Earnings Review, Q4 2018
Highlights From 23 Retail Q4 2018 Earnings Call Transcripts
May 15, 2019 | Fiona Swerdlow, Claudia TajimaAs today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...
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Report Recruit And Retain Top Digital Talent
Intermediate Level: Hire And Keep Digitally Skilled Employees To Embed Digital Throughout Your Organization
Established firms, including retailers and banks, struggle to recruit and retain the brightest digital talent. To attract digital professionals, they compete directly with startups, agencies, and...
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Report The Forrester Retail Quarterly Earnings Review, Q3 2018
Highlights From 19 Retail Q3 2018 Earnings Call Transcripts
April 30, 2019 | Fiona Swerdlow, Claudia TajimaAs today's empowered consumers demand more of the retail experience than ever before, leading retailers and brands are investing to rethink and reinvent their customers’ cross-touchpoint...
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Webinar Predictions 2019: Retail
In 2019, retailers will continue to adapt to changing market conditions, evolving technology, and ever-rising customer expectations. This webinar explores how putting digital at the heart of the...
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