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• Report The Forrester Digital Experience Review™: Global Mobile Banking Apps Summary, 2020

  Benchmarks: The Digital Banking Strategy Playbook

  December 28, 2020 | Peter Wannemacher, Gina Bhawalkar, Karine Cardona-Smits

  Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate...

• Report A Framework For Helping Customers In Crisis

  How 26 Firms In Asia Pacific Created New Standard Operating Practices For Business As Unusual

  June 1, 2020 | Amit Bhatia, Judy Weader, Rick Parrish

  Crisis reveals character. Right now, businesses are showing their character as they respond to unprecedented change in near real time. As governments order whole sectors to shut down, customer...

• Report Case Study: HDFC Life Insures Its Future With Technology-Led Innovation

  The Insurance Company's Digital Transformation Paid Rich Dividends

  December 9, 2019 | Amit Bhatia

  Indian insurer HDFC Life transformed itself from a traditional insurance firm into a digitally powered leader in the insurance space. Over a five-year period, HDFC Life won more customers by...

• Report Indian Banks: Are You Still Making These Mobile UX Mistakes In 2019?

  Best Practices In Mobile User Experience From India And Beyond

  July 9, 2019 | Amit Bhatia

  Forrester recently concluded its Forrester Wave evaluation of mobile banking apps in India, which assessed the functionality and user experience (UX) of the mobile apps of seven large Indian banks....

• Report Stop Tripping Your Mobile Banking Customers Up At The Door

  Digital Feature Fix: Focus On Building Convenience And Trust During Mobile App Login

  March 1, 2019 | Amit Bhatia

  Many mobile banking apps create a poor first impression by making customer enrollment and login harder than they need to be. To help digital banking teams avoid this common pitfall, this brief both...