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• Report Research Overview: Technology And Software Services

  A Guide To Forrester's Application And Infrastructure Services Research

  January 12, 2021 | Amanda LeClair

  Tech and software services buyers face a complex landscape. Many services providers position as end-to-end digital transformation partners or the top partner for a specific platform, but when it...

• Report The Future Of Commerce Technology: Commerce Platforms End With An Ecosystem On FIRE

  Digital Acceleration Demands That Businesses Evolve Their Architecture To Survive

  January 5, 2021 | Emily Pfeiffer

  Commerce is no longer the core technical function within increasingly complex commerce tech stacks. As this landscape shifts, the new dual cores instead center around experience and operations....

• Report Rethink Metrics To Gain DX Traction

  Performance Management: The Digital Experience Delivery Playbook

  January 4, 2021 | Joe Cicman, Caleb Ewald

  Traditional, centralized application development and delivery (AD&D) teams often measure only two things: time and budget. Without the right metrics, AD&D doesn't have clarity about digital...

• Report Quantifying The Business Value Of SaaS DOP Investments

  Business Case: The Digital Operations Platforms Playbook

  December 30, 2020 | Liz Herbert, Adam Schlegel

  As firms look to replace old legacy enterprise resource planning (ERP) solutions with modern digital operations platforms (DOPs) to drive business agility and customer outcomes, they're...

• Report Learn From — Don't Fear — The Tech Titans To Prepare For The Future Of Banking

  December 17, 2020 | Alyson Clarke

  The tech titans — Amazon, Apple, Facebook, and Google — have been dabbling in financial services for years, and they continue to push into many aspects of banking and payments. This report looks at...

• Report How To Reinvent Small Business Lending

  SMB Lending Transformation Requires A Reset Of Technology, Processes, And Culture

  December 10, 2020 | Zhi-Ying Barry

  COVID-19 is challenging how business lenders operate at every part of the lending value chain. To address these challenges, some lenders have begun to digitize parts of the origination and...

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  Webinar Your Guide To The Enterprise Container Platforms Market

  Using The Forrester Wave™

  October 19, 2020 | Dave Bartoletti, Charlie Dai

  Cloud-native technologies are exploding in popularity because they help companies build powerful new apps faster and modernize legacy apps everywhere, from the data center to the cloud to the...

• Report The State Of Open Banking In Japan

  Japanese Banks Need To Clarify Their Role In An Open Banking Future

  September 24, 2020 | Meng Liu

  Japan is adopting an organic approach to open banking. Although it's not mandatory, leading Japanese banks and financial technology (fintech) firms have started experimenting with APIs to build...

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  Webinar Low-Code And Process Automation Are Colliding, And You'd Better Pay Attention

  September 23, 2020 | Rob Koplowitz, John Bratincevic

  The message is clear: Digitize or die. To meet the software imperative, organizations will need to not only develop faster but react faster. Low-code and process automation vendors are rushing...

• Report COVID-19 Is Forcing Lenders To Transform

  Accelerate Small Business Lending Digital Transformation To Drive Growth And Demonstrate Leadership

  August 26, 2020 | Zhi-Ying Barry

  COVID-19 has exacerbated the liquidity challenge that small and medium-size businesses (SMBs) globally face. Many incumbent lenders have been forced to transform their systems and processes to help...

• Report From People To Products: Services Firms Offer More Software Than You Think

  Business Process Accelerators Help Digitize Business Operations

  August 20, 2020 | Nigel Fenwick

  Technology services firms build many variations of digital solutions for clients. Some vendors retain the intellectual property (IP) associated with these solutions, making it available to a...

• Report The Forrester Wave™: API Management Solutions, Q3 2020

  The 15 Providers That Matter Most And How They Stack Up

  August 4, 2020 | Randy Heffner

  In our 26-criterion evaluation of API management solutions providers, we identified the 15 most significant ones — Axway, Broadcom, Google, IBM, Kong, Microsoft, MuleSoft, Perforce Software, Red...

• Report The Future Of Banking Is Built On Trust

  Vision: The Digital Banking Strategy Playbook

  July 29, 2020 | Jacob Morgan, Alyson Clarke

  The economics of the next decade will challenge banks. COVID-19 has shifted the focus but will not dominate the future narrative. Leading banks are pivoting and rebooting their strategy —...

• Report On-Premises ERP: Should You Love It Or List It?

  Roadmap: The Digital Operations Platforms Playbook

  July 17, 2020 | Duncan Jones

  Application development and delivery (AD&D) professionals face an urgent dilemma: whether to replace aging, on-premises business applications or retain them for a few more years. Digital...

• Report Audio: The Long-Term Impact Of Emerging Technology On US Health Insurers

  July 7, 2020 | Brian Hopkins, Arielle Trzcinski

  Health insurers face a rising level of uncertainty about the future of their industry. They're shifting from reactive to proactive engagement via innovative benefits while grappling with a legacy...

• Report Top 10 Recommendations For Private Cloud Success

  What You Call It Doesn't Matter, But Defining Scope And Governance Is Crucial

  July 1, 2020 | Tracy Woo, Chris Gardner

  Despite reportedly high private cloud adoption, Forrester continues to see enterprises that are struggling with build-out. Success with private cloud comes only through embracing self-service, full...

• Report The Forrester Wave™: Continuous Functional Test Automation Suites, Q2 2020

  The 15 Providers That Matter Most And How They Stack Up

  June 18, 2020 | Diego Lo Giudice

  In our 26-criterion evaluation of continuous functional test automation (CFTA) providers, we identified the 15 most significant ones — ACCELQ, Broadcom, Cyara, Eggplant, Experitest, IBM, mabl,...

• Report New Tech: Open Banking Intermediaries, Q2 2020

  Forrester's Landscape Overview Of 35 Providers

  June 2, 2020 | Jacob Morgan

  Open banking requires that banks make their services available to third parties; however, differing standards, specifications, and deployments result in the need to resolve complexity across...

• Report The Rise Of The Subscription Business Model

  How Customer-Obsessed Firms Can Reinvent Their Business Model And Move Their Offering Value Closer To Customers

  April 22, 2020 | Dan Bieler

  The subscription model presents new opportunities for businesses to enhance the value of their offerings as they become more embedded in the changing context of their clients' customer journeys....

• Report Build A Thriving Developer Community

  How Leading Financial Firms Prioritize Developer Engagement

  April 16, 2020 | Jacob Morgan, Jost Hoppermann

  Astute digital business leaders recognize that a developer portal is actually a shop window to entice collaboration and innovation with the developer community — the ultimate builders of...

• Report The State Of Open Banking In Australia

  April 14, 2020 | Zhi-Ying Barry, Jacob Morgan

  The Australian government has mandated that the Big Four banks comply with open banking by July 2020 and that all other authorized deposit-taking institutions (ADIs) comply by July 2021. Many banks...

• Report The Evolution Of Digital Banking Platform Architecture

  How Connected Instances Of Digital Architectures Can Help Banks Prepare For The Future

  April 6, 2020 | Jost Hoppermann

  Most banks talk about transformation and their individual plans for that transformation. Nevertheless, banks' application landscapes are not yet in a shape that would allow them to cope with the...

• Report The State Of Digital Banking In Asia

  A Look At Submissions To The Digital Banker Awards For 2019 And 2020

  March 27, 2020 | Tom Mouhsian, Frederic Giron

  The banking landscape in Asia is rapidly evolving as new entrants and incumbents vie to win, serve, and retain ever more entitled and empowered customers. Forrester worked with The Digital Banker...

• Report Speak The Same Language To Harmonize Martech And Digital Experience Initiatives

  Aligning Creatives And Techies Starts By Defining Joint Missions

  March 23, 2020 | Allen Bonde

  With an ever-growing mix of media types and channels, marketing and tech teams must collaborate to deliver high-impact, scalable digital experiences to their shared customers. Aligning around a...

• Report The Top Trends For Health Insurers In 2020

  CRM And New Benefits Programs Catalyze Insurers' Shift From Being Reactive To Being Relevant

  March 20, 2020 | Arielle Trzcinski, Jeff Becker, Annalise Clayton

  Health insurers face an uphill battle in 2020: Uncertainty looms around single-payer healthcare, a surge of new entrants are competing for members, and legacy tech hampers innovation. How can...