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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar The 5G Opportunity In The Retail Sector

    The retail sector is going through a dramatic transformation. Rather than just selling products, leading retailers are expected to deliver services and experiences. Interactive and ongoing customer...

  • Report The Rise Of The Subscription Business Model

    How Customer-Obsessed Firms Can Reinvent Their Business Model And Move Their Offering Value Closer To Customers
    April 22, 2020 | Dan Bieler

    The subscription model presents new opportunities for businesses to enhance the value of their offerings as they become more embedded in the changing context of their clients' customer journeys....

  • Report The CIO's Guide To 5G In The Retail Sector

    5G Has Huge Disruptive Potential For Retailers, But Key Obstacles Remain
    November 13, 2019 | Dan Bieler

    The retail sector is going through a dramatic transformation. Rather than just selling products, leading retailers are expected to deliver services and experiences. Interactive and ongoing customer...

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