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  Webinar Financial Services Firms: Leverage Cloud To Improve Your Adaptiveness

  November 10, 2020 | Meng Liu, Charlie Dai, Danny Mu

  Financial services (FS) firms in China and across the globe are accelerating cloud adoption to improve their technology adaptiveness and address challenging global political and economic...

• Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

  Benchmarks: The Enterprise Content Management Playbook

  November 6, 2020 | Cheryl McKinnon

  Benchmarks provide enterprise architecture (EA) professionals and their content management program peers with data to inform their roadmaps. Use this report to gauge how other organizations invest...

• Report Measure What Matters: Rethink Success Metrics When Adopting Modern Content Platforms

  Performance Management: The Enterprise Content Management Playbook

  October 6, 2020 | Cheryl McKinnon

  Technology leaders can fall into the trap of measuring the performance of an enterprise content management (ECM) initiative by merely counting user- or system-generated activities. Enterprise...

• Report Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

  Continuous Improvement: The Enterprise Content Management Playbook

  August 14, 2020 | Cheryl McKinnon

  Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of Agile development and...

• Report The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

  Executive Overview: The Enterprise Content Management Playbook

  July 17, 2020 | Cheryl McKinnon

  Enterprise content management (ECM) continues to evolve to services-driven platforms. Rapid changes in the technology and competitive landscape complicate businesses' objectives to grow revenue and...

• Report The Chinese RPA Market Is Coming of Age

  Key Trends In Robotic Process Automation In China

  July 16, 2020 | Guannan Lu

  Robotic process automation (RPA) adoption by firms in China has gained significant momentum over the past 18 months. Product and service offerings are maturing, and the increasingly diverse market...

• Report Five Lessons Learned From The Forrester Wave™: Intranet Platforms, Q2 2020

  Start With The Build Versus Buy Decision — Then Stay Focused On The Employee Experience

  July 15, 2020 | Cheryl McKinnon

  Application development and delivery (AD&D) professionals in 2020 are actively supporting their peers in communications, employee experience, and line-of-business roles to modernize and optimize...

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  Webinar Don't Kill Your Corporate Intranet, But Give It A Major Rethink

  Key Findings From The Forrester Wave™: Intranet Platforms, Q2 2020

  July 7, 2020 | Cheryl McKinnon

  Corporate intranets are the least-loved application that businesses provide to their employees. This needs to change. Employee communication and trusted access to corporate content are essential...

• Report The Forrester Wave™: Adobe Implementation Services, Q2 2020

  The 12 Providers That Matter Most And How They Stack Up

  June 25, 2020 | Xiaofeng Wang, Ted Schadler

  In our 24-criterion evaluation of Adobe implementation service providers, we identified the 12 most significant ones — Accenture, Adobe, Cognizant, Deloitte, Dentsu, HCL Technologies, IBM, ICF...

• Report The Forrester Wave™: Intranet Platforms, Q2 2020

  The 12 Providers That Matter Most And How They Stack Up

  June 16, 2020 | Cheryl McKinnon

  In our 26-criterion evaluation of intranet platform providers, we identified the 12 most significant ones — Akumina, Atlassian, Aurea (Jive Software), Igloo Software, Interact, Liferay, LiveTiles,...

• Report Your ECM Roadmap Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

  Roadmap: The Enterprise Content Management Playbook

  June 3, 2020 | Cheryl McKinnon

  Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This...

• Report Ten Golden Rules For RPA Success

  Focus On These Key Philosophies For Lasting Automation Value

  May 26, 2020 | Leslie Joseph, Craig Le Clair

  Robotic process automation (RPA) has catalyzed the conversation around enterprise automation. However, not every organization has succeeded at ramping up to stable, scaled automation. RPA comes...

• Report Research Overview: Artificial Intelligence

  A Guide To Navigating Our AI Technology Research Portfolio

  May 20, 2020 | Srividya Sridharan

  Many AI technologies can help enterprises engage customers, augment employees' intelligence, and operate efficiently. This overview for CIOs provides a collection of and guide to Forrester's most...

• Report RPA Inquiry Spotlight, 2020

  Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues

  May 11, 2020 | Craig Le Clair

  The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

• Report The Five Key Trends That Will Shape Your 2020 Content Services Strategy

  Landscape: The Enterprise Content Management Playbook

  May 5, 2020 | Cheryl McKinnon

  Five key trends are shaping the content management market as it evolves into flexible cloud and hybrid platforms. Content-rich use cases that cross business boundaries, the rise of intelligent...

• Report Now Tech: Intranet Platforms, Q1 2020

  Forrester's Overview Of 21 Intranet Platform Providers

  February 19, 2020 | Cheryl McKinnon

  You can use intranet platforms to provide targeted and timely internal communications, curate content and make it more findable, and facilitate idea exchange and the harnessing of insights for...

• Report Now Tech: Adobe Implementation Services, Q1 2020

  Forrester's Overview Of 24 Adobe Implementation Service Providers

  February 12, 2020 | Xiaofeng Wang, Ted Schadler

  You can use Adobe implementation services to navigate the complex and growing Adobe product set, implement faster based on industry specialization, and reinvent the business. But to realize these...

• Report The Forrester Tech Tide™: Intelligent Automation, Q1 2020

  Nineteen Technologies Underpin Intelligent Automation

  January 8, 2020 | Craig Le Clair

  Automation is increasingly critical to every organization's ability to win, serve, and retain its customers. To accelerate their performance in automation, companies are evaluating and adopting a...

• Report The Forrester Wave™: Robotic Process Automation Services, Q4 2019

  The 13 Providers That Matter Most And How They Stack Up

  October 15, 2019 | Leslie Joseph, Craig Le Clair

  In our 22-criterion evaluation of robotic process automation service providers, we identified the 13 most significant global players — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY,...

• Report Attended-Mode RPA: The Differences You Need To Know

  Intelligent Automation Must Include The Front Office

  July 29, 2019 | Craig Le Clair

  Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

• Report Gauge Your RPA Maturity

  February 21, 2019 | Craig Le Clair

  The search for rapid digitization has pushed robotic process automation (RPA) to a prominent position in automation strategies. To help infrastructure and operations (I&O) professionals evaluate...