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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Data Center And Colocation Market Trends, 2021

    January 20, 2021 | Abhijit Sunil

    The colocation and data center industry has been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. This report identifies five major themes we'll...

  • Report Understanding The Cloud Service Provider Landscape

    Landscape: The Cloud Computing Playbook
    December 23, 2020 | Bill Martorelli, Liz Herbert

    With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...

  • Report Cloud Powers The Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    November 30, 2020 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Report Choose The Right Customer Service Solution For Your Business

    Tools And Technology: The Contact Centers For Customer Service Playbook
    July 9, 2020 | Ian Jacobs, Kate Leggett

    Delivering a differentiated customer experience (CX) requires the right technologies, processes, and organizational structures. Therefore, application development and delivery (AD&D) professionals...

  • Report Now Tech: Colocation And Data Centers, Q2 2020

    Forrester's Overview Of 20 Data Center And Colocation Providers
    April 13, 2020 | Abhijit Sunil

    You can use colocation providers to optimize your infrastructure spending, increase uptime and reliability features, and unlock the best possible network connectivity options across your network...

  • Report China Tech Market Outlook, 2020 To 2021

    2020 Will Be A Year Of Adaptation For China's Decision Makers
    January 14, 2020 | Charlie Dai

    Technology spending in China will reach US$174 billion in 2020 as the Chinese government and enterprises leverage digital technologies to further drive transformation and improve adaptability in a...

  • Report European Tech Market Outlook By Country For 2019 To 2020

    The UK And Italy Will Weaken In 2020, While Sweden Will Remain Strong
    October 9, 2019 | Andrew Bartels

    In a related report, we provide our overview of the outlook and key trends in the European tech market as a whole. But many European CIOs operate within specific national tech markets, not just at...

  • Report European Tech Market Outlook For 2019 To 2020

    Continued Weak Economic Growth Holds Back The Value Of Technology
    October 9, 2019 | Andrew Bartels

    European CIOs should expect more challenging economic conditions in 2019 and especially in 2020, which will constrain tech budget growth. CIOs in the UK and Italy should brace for tech budget cuts:...

  • Report The Future Of The Enterprise Software Industry

    Prepare For A Buyers' Market In Enterprise Software, 2020 To 2030
    September 5, 2019 | Christopher Mines

    Business spending on software has soared from $172 billion to $920 billion over the past 25 years, a healthy 7% annual growth rate. Software has become the dominant medium for engaging with...

  • Report US Tech Market Outlook For 2019 To 2020

    Slowing Economic Growth And Rising Cloud Will Squeeze CIO Options
    August 20, 2019 | Andrew Bartels

    US CIOs and other tech decision makers will face a more challenging economic environment in 2019 and 2020 as the growth surge in 2018 from the 2017 tax act fades away. While recession remains a...

  • Report Asia Pacific Tech Market Outlook For 2019 To 2020

    Growth Will Remain Steady Unless China's Or Japan's Economy Slows
    March 18, 2019 | Andrew Bartels, Frederic Giron

    Asia Pacific (AP) CIOs can expect tech market growth of 4% or more in 2019 and 2020, although trade frictions and slowing economies could halve that. Many AP firms, still at the early stages of...

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