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Charts & Figures Services Australia's Strategic Pillars Outline Department Ambitions And Goals For Customer Experience
A Three-Step Approach To Jump-Starting CX Transformation In Government
August 25, 2020 | Riccardo Pasto -
Charts & Figures The NSW Government Used Customer Research And Staff Input To Develop Customer Commitments
A Three-Step Approach To Jump-Starting CX Transformation In Government
August 25, 2020 | Riccardo Pasto -
Charts & Figures icare NSW Involves Customers In The Design Process Of Its Digital Touchpoints
A Three-Step Approach To Jump-Starting CX Transformation In Government
August 25, 2020 | Riccardo Pasto -
Charts & Figures Weak Government CX Affects Key Customer Behaviors
The Australian Government's Customer Experience Affects Mission Outcomes
March 29, 2019 | Riccardo Pasto, William Willsea -
Charts & Figures The Average Performance Of Australia Government Is Weak Compared To Private-Sector Industries
The Australian Government's Customer Experience Affects Mission Outcomes
March 29, 2019 | Riccardo Pasto, William Willsea -
Charts & Figures The Distribution Of Industry Scores In Forrester's Australia CX Index, 2018
The Australian Government's Customer Experience Affects Mission Outcomes
March 29, 2019 | Riccardo Pasto, William Willsea -
Charts & Figures The Seven Driver Categories Of Australia Federal Government CX Quality (In Order Of Importance)
The Australian Government's Customer Experience Affects Mission Outcomes
March 29, 2019 | Riccardo Pasto, William Willsea -
Charts & Figures Forrester's Australia CX Index, 2018: Rankings Of Australian Federal Government Agencies
The Australian Government's Customer Experience Affects Mission Outcomes
March 29, 2019 | Riccardo Pasto, William Willsea