Search Results

• Report Melt The Snowflakes

  Standardize Data Flows Across Manufacturing Sites To Meet Future Customer Expectations

  April 22, 2021 | Paul Miller

  Manufacturers are keen to push standardization efforts across their businesses, melting the individual snowflakes of localized procurement to improve visibility from the center, manage costs, and...

• Report Creativity Catalyzes A Growth Mindset

  Elevate Your Individual And Collective Ability To Solve Problems And Energize Your Brand

  April 20, 2021 | Jay Pattisall, Ted Schadler

  We often set apart the designation "creative" and reserve it for the exceptional few — a creative department, team, or leader. Yet creativity surrounds us in life and at work, if we can but...

• Report Evolve Your Experience Design Practice

  Advanced Level: Design Practices For CX Transformation

  April 16, 2021 | Gina Bhawalkar, Andrew Hogan

  This report about experience design (XD) — one of the six competencies of customer experience (CX) — is for XD leaders who have scaled up their practice, so their companies: 1) follow an effective...

• Report Establish Your Experience Design Practice

  Beginner Level: Design Practices For CX Transformation

  April 16, 2021 | Gina Bhawalkar, Andrew Hogan

  This report about experience design (XD) — one of the six competencies of customer experience (CX) — is for CX transformation leaders whose companies don't yet follow an effective and documented...

• Report Adaptive Firms Grow Three Times Faster Than Their Industry Peers

  Flexible Technology, Predictive Insights, And Changeable Organizations Power Adaptive Firms

  April 13, 2021 | Bobby Cameron, Fiona Mark

  The pace of change has never been faster, and it will continue to accelerate. The most successful organizations will capitalize on this rapid change. Forrester finds that firms with a future fit...

• Report How To Succeed With Marketplace Business Models In Financial Services

  Hint: Build A Collaborative Business Model Strategy

  April 12, 2021 | Jacob Morgan

  The financial services industry is already responding to platform-driven change, of which the marketplace approach is the most likely winner. This report distills best practices from firms at the...

• Report Forrester Infographic: The State Of Services In 2021 — Working With Partners

  April 12, 2021 | Amanda LeClair

  As enterprises tap into digital opportunities to transform, what they look for, and more importantly need, from their services providers evolves. The impact of COVID-19 has accelerated many of...

• Report What You Need To Thrive In Autonomous Finance

  Companies Looking To Win Customers And Make Money With Autonomous Finance Offerings Will Need Distinct Capabilities And Competencies — And They'll Need To Own Certain IP

  April 12, 2021 | Peter Wannemacher

  Early in 2020, Forrester predicted a move away from financial products, with the onus to use them effectively on the customer. In their place, we see tools using algorithms and AI technologies to...

• Report Forget About Build Versus Buy; Your Choice Is Customize Or Compose

  Reframe Build-Versus-Buy Choices For The Digital Era

  April 6, 2021 | Joe Cicman, John Bratincevic, John Rymer

  When acquiring business software, AD&D pros still commonly frame their choices as build vs. buy, an outdated and inaccurate notion. Traditional build-vs.-buy thinking underestimates the complexity...

• Report The 10 Core Competencies You Need To Be Future Fit

  April 6, 2021 | Brian Hopkins, Bobby Cameron, Patrick Carroll

  You need to be future fit to deliver great experiences for your customers and employees. To help you understand how to become future fit, we examined our North American 2020 Future Fit Technology...

• Report Future Fit Firms Outpace The Competition

  Get Adaptive, Creative, And Resilient To Deliver Higher Revenue Growth

  April 6, 2021 | Brian Hopkins, Patrick Carroll, Bobby Cameron

  To succeed in the 2020s, CIOs and technology leaders must help their firms navigate the post-pandemic new normal, enable technology-driven innovation, and deliver on the goal of customer obsession....

• Report A CISO's First 100 Days

  Few Wins But Big Losses At Stake Early In Your Tenure

  March 31, 2021 | Jeff Pollard, Paul McKay, Jinan Budge

  The energy and momentum created when a new leader takes the reins unlocks opportunities, but if CISOs don't handle their first 100 days well, they risk alienating stakeholders and isolating...

• Report Best Practices For Help Desk Chatbot Success

  A Good User Experience Is The Key To Conversational AI Success

  March 29, 2021 | Will McKeon-White, Charles Betz

  The chatbot value proposition is the creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT...

• Report The Path To Automation In Europe — Why And How It Will Be Different

  Understanding Opportunities And Threats From Automation, Robotics, And The AI Industry In Europe

  March 25, 2021 | Dan Bieler, Bernhard Schaffrik

  The opportunities and extent of automation in the context of Europe will differ from scenarios in North America and Asia. In Europe, businesses face greater governmental involvement and oversight....

• Report Enterprise Blockchain Business Scenarios In Action In China: Banking

  March 23, 2021 | Charlie Dai

  Blockchain is catalyzing a long-term shift of trust in distributed business environments globally. China’s "new infrastructure" national initiative makes blockchain an integral part of the digital...

• Report A CIO's Guide To Their First 100 Days

  A Laser Focus On People, People, People ... And Eventually Process And Technology

  March 19, 2021 | Tim Lawless

  Every day counts for a new CIO and none more so than their first 100. What you do, and perhaps more importantly what you don't do, will set the tone for your tenure and possibly your legacy...

• Report Best Practices For Measuring Innovation Outcomes And Processes

  A Comprehensive Yet Concise Set Of Metrics Ensures End-To-End Coverage Of Your Innovation Efforts

  March 19, 2021 | Bernhard Schaffrik

  Most mature companies struggle to retain and win customers when competing with startups or pure digital players that focus solely on innovation and market disruption. Innovation leaders at...

• Report Enterprise Blockchain Business Scenarios In Action In China: Insurance

  March 19, 2021 | Charlie Dai

  Blockchain is catalyzing a long-term shift of trust in distributed business environments globally. China’s "new infrastructure" national initiative makes blockchain an integral part of the digital...

• Report The Future Of Insurance

  Vision: The Digital Insurance Strategy Playbook

  March 18, 2021 | Jeffery Williams

  Before COVID-19, the rapid advancement of digital technology and insurtech disruption ushered in new ways to sell, buy, administer, and service insurance. In the midst of the pandemic, digital...

• Report Experimentation Will Change How You Develop Software

  AD&D Pros Improve Release Cadence And Quality When Experimenting In Production

  March 17, 2021 | Christopher Condo

  Many organizations struggle to get their software over the finish line. In fact, our research shows that even though application development and delivery (AD&D) teams have invested heavily in...

• Report The Forrester New Wave™: Open Banking Intermediaries, Q1 2021

  The Nine Providers That Matter Most And How They Stack Up

  March 17, 2021 | Jacob Morgan

  In Forrester's evaluation of the emerging market for open banking intermediaries, we identified the nine most significant providers in the category — Bud, Fabrick, ndgit, Plaid, Salt Edge, TESOBE,...

• Report Future Fit Technology Strategies Require A New Approach To Making Investment Decisions

  Business Case: The IT Transformation Playbook

  March 16, 2021 | Duncan Jones

  Traditional accounting-driven business cases are an obstacle to future fit technology strategies. They favor safe cost reduction over risky creativity and undervalue adaptiveness and resilience....

• Report Build Integrated Technology Platforms To Accelerate Growth And Agility

  Intermediate Level: Technology Practices For IT Transformation

  March 11, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Technology leaders in the intermediate phase of IT transformation must help their firms consistently engage customers along every step of their journeys and constantly adapt and grow with their...

• Report Create A Business Case For Your Hybrid Cloud Strategy

  Business Case: The Cloud Computing Playbook

  March 10, 2021 | Bill Martorelli

  The business case for cloud seems obvious. For many, a cloud business case is simply a formality to abide by funding governance. Others want to set a strategic direction or devise a set of...

• Report Now Tech: General-Purpose Low-Code Development Platforms, Q1 2021

  Forrester's Overview Of 42 General-Purpose Low-Code Development Platform Providers

  March 9, 2021 | John Bratincevic

  General-purpose low-code development platforms allow application development and delivery (AD&D) professionals and their business partners to automate and continuously adapt their customer...