Search Results

• Report Geopolitical Disruption Demands Local Trust

  CMOs At Global Brands Must Pivot To Truly Multilocal Operations

  February 11, 2021 | Thomas Husson

  Even before COVID-19, significant economic, political, and tech trends were fragmenting the global order. The pandemic's economic and social crises and associated geopolitical shifts will drive...

• Report Adoption Profile: Containers In Europe, Q1 2021

  Traverse The Container Terrain To Conquer Application Modernization

  February 11, 2021 | Lauren Nelson, Paul Miller

  Software containers continue to improve European enterprise infrastructure efficiency, software development, and cloud-native project and strategic functionality — especially amid the global...

• Report The France Banking Customer Experience Index, 2020

  How French Banks Earn Loyalty With The Quality Of Their Experience

  February 9, 2021 | Oliwia Berdak, Luis Deya

  How well do leading French banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of seven banking brands in France that were analyzed as...

• Report Remove The Mystery From Security Metrics

  Performance Management: The S&R Practice Playbook

  February 5, 2021 | Jeff Pollard

  CISOs continue to have difficulty creating meaningful security metrics despite a decade of discussion. Without good metrics, the security organization can't participate in business conversations...

• Report The UK Banking Customer Experience Index, 2020

  How UK Banking Brands Earn Loyalty With The Quality Of Their Experience

  February 3, 2021 | Oliwia Berdak, Luis Deya

  How well do leading UK banking brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of eight banking brands in the UK that were...

• Report The Italy Banking Customer Experience Index, 2020

  How Italian Banks Earn Loyalty With The Quality Of Their Experience

  February 3, 2021 | Oliwia Berdak, Luis Deya

  How well do leading Italian banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of seven banking brands in Italy that were analyzed as...

• Report The State Of Consumers And Technology, 2020

  Increasingly Intimate Technologies Spark The Next Mind Shift

  February 2, 2021 | Anjali Lai

  Technology became a lifeline for consumers during the crises of 2020: Consumers now spend more time using more devices for more sophisticated tasks. What is the result of this intense reliance on...

• Report Now Tech: Product Lifecycle Management For Discrete Manufacturers, Q1 2021

  Forrester's Overview Of 16 Product Lifecycle Management Solution Providers

  February 2, 2021 | George Lawrie

  You can use product lifecycle management (PLM) for discrete manufacturing to boost collaborative innovation, reduce time-to-market for successful products and services, and enable the digital...

• Report Digital Rewrites The Rules Of Business

  Vision: The Digital Business Playbook

  December 24, 2020 | Nigel Fenwick, Ted Schadler, Caleb Ewald

  The pandemic reinforced how technology improves the economics and capabilities of every business. Using new digital capabilities, it is 10 times cheaper and faster to adapt your workforce, engage...

• Report Forrester Predictions 2021: Accelerating Out Of The Crisis

  October 28, 2020 | Sharyn Leaver

  2020 shattered the status quo. In 2021, advanced organizations will adapt and use the upheaval to forge a competitive edge. Discover your organization's path to success. Read Forrester's 2021...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In Italy

  August 17, 2020 | Arnav Gupta, Jacob Morgan, Meng Liu

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In France

  August 12, 2020 | Arnav Gupta, Jacob Morgan, Meng Liu

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of series; it looks at the...

• Report Forrester Infographic: The Impact Of COVID-19 On Payments In The UK

  August 10, 2020 | Jacob Morgan, Meng Liu, Arnav Gupta

  Forrester's recent Consumer Technographics® data reveals that COVID-19 is shifting consumer behaviors toward digital payments across the globe. This infographic is part of a series; it looks at the...

• Report The Future Of The European Job Market

  The Future Of Work Will Drive A More Dynamic European Job Market By 2030

  July 22, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

• Report Tech Budget Outlooks For France, Germany, And The UK In A COVID-19 Recession

  A Best Case Of A 5% To 7% Drop In Tech Spending In 2020 And An Alternative With Declines Of 8% To 9% In 2020 And No Growth In 2021

  July 22, 2020 | Andrew Bartels, Dan Bieler, Jennifer Belissent, PhD

  Europe's major economies of France, Germany, and the UK had been struggling coming into 2020, though with some signs of improvement. The COVID-19 virus and public health policies to contain its...

• Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

  Tools And Technology: The Enterprise Collaboration Playbook

  July 10, 2020 | Art Schoeller

  Many organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...

• Report Forrester Infographic: The State Of The European Cybersecurity Product Market

  European Security Leaders Trying To Buy Local Will Struggle To Meet Their Needs

  July 8, 2020 | Paul McKay

  Developing a thriving European cybersecurity product market is a key EU digital single market priority in 2020 and beyond. European security leaders would love to buy locally but don't always have...

• Report The Forrester Wave™: Hosted Private Cloud Services In Europe, Q2 2020

  The Seven Providers That Matter Most And How They Stack Up

  June 24, 2020 | Bill Martorelli

  In our 32-criterion evaluation of hosted private cloud providers in Europe, we identified the seven most significant ones — Atos, CenturyLink, Orange, OVHcloud, Rackspace Technology, Sungard...

• Report How The COVID-19 Crisis Is Impacting Consumer Behaviors In Italy

  Italian Consumers Are Asking Firms To Start Their Digital Transformation Right Now

  June 22, 2020 | Enza Iannopollo

  After several weeks of lockdown due to the COVID-19 pandemic, we asked Italian online adults how they feel about the virus and the economy as well as how their behavior is changing in response to...

• Report Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

  Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

  June 19, 2020 | Judy Weader, Rick Parrish

  Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support...

• Report The Time For A Digital Signature Is Now

  June 18, 2020 | Enza Iannopollo

  The COVID-19 pandemic has forced consumers, employees, and partners to dramatically change their digital habits and adopt new ones. These new behaviors are here to stay, and businesses are under...

• Report Forrester Infographic: European Financial Services Firms Accelerate Digital Transformation

  June 12, 2020 | Jost Hoppermann

  The digital transformation imperative in financial services is stronger than ever. This Forrester infographic uses Forrester's Q3 2019 Global Financial Services Architecture Survey to provide an...

• Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2020

  Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services

  May 29, 2020 | Paul Miller, Bill Martorelli

  Adoption of hosted private cloud continues to grow; it combines the expertise of a cloud service provider with the workload isolation of a private cloud. While some balk at its shortcomings...

• Report Adoption Profile: Public Cloud In Europe, Q2 2020

  European Public Cloud Innovation Continues

  May 29, 2020 | Paul Miller

  Every enterprise in Europe is continually evolving its cloud strategy — or should be. In 2020, European infrastructure and operations (I&O) pros are tasked with critiquing the cost efficiency and...

• Report Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality

  May 26, 2020 | Joana de Quintanilha, Victoria McRitchie

  Achieving excellent customer experience (CX) requires exceeding expectations — Forrester's Customer Experience Index (CX Index™) data proves it — but most brands are merely meeting expectations or...