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• Report The State Of Digital Insurance, 2019

  February 5, 2019 | Oliwia Berdak

  Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory requirements. But these barriers are starting to fall. This report...

• Report Trends 2017: North American Digital Insurance

  Lead Your Company's Journey To Mastering Digital Business

  August 8, 2017 | Ellen Carney

  Your customers are changing the rules. Your agents are launching the same digital tools as yours to hold onto their customers. New competitors like Lemonade are shrinking legacy business processes...

• Report Use The DOL Fiduciary Rule As A Catalyst For Transformation

  Let The Change It Represents Be A Catalyst For Digital Transformation

  April 10, 2017 | Davis Janowski

  Originally slated for April 10, 2017, the US Department of Labor's conflict of interest fiduciary rule has been delayed and is now scheduled to go into effect on June 9. Executives in the US wealth...

• Report 2016 US Life Insurance Digital Sales Functionality Benchmark

  PolicyGenius Leads Our First Review Of US Life Insurer Digital Sales Functionality

  November 30, 2016 | Ellen Carney

  Digital touchpoints are changing how Americans are researching and buying life insurance. We used our life insurance Digital Sales Functionality Benchmark methodology to evaluate the digital...

• Report The State Of Digital Insurance, 2016

  October 17, 2016 | Oliwia Berdak

  Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory barriers. But this is about to change. This report explores how digital...

• Report Trends 2016: North American Digital Insurance

  The Age Of The Customer Expands The Scope Of Digital Influence In 2016

  April 13, 2016 | Ellen Carney

  US and Canadian digital insurance teams have come face to face with the age of the customer. Customers expect to have their problems solved whenever, wherever, and on any device. New competitors...

• Report 2015 US Small Business Insurance Digital Sales Functionality Benchmark

  The Hartford Leads Our First Review Of US Small Business Insurer Digital Sales Functionality

  May 7, 2015 | Ellen Carney

  The US economy is booming, and so is small business growth. And as businesses grow, so does their need for business insurance. How effective are small business insurance websites when it comes to...

• Report Trends 2015: North American Digital Insurance

  eBusiness Executives Must Drive Digital Business Transformation

  March 23, 2015 | Ellen Carney, Oliwia Berdak

  Disrupt or be disrupted. That's the challenge facing American and Canadian insurers in 2015. Customer experience expectations, their willingness to consider a growing array of new options to buy...

• Report 2014 Website Functionality Benchmark: US Health Insurance Plan Public Sites

  In An Age Of Increasing Complexity And Consumer Choice, Healthcare Sites Struggle With Simplicity

  March 9, 2015 | Peter Mueller

  In the wake of the Affordable Care Act, leading health plans have been vocal about finally making serious investments in retail-oriented, digital shop-to-enroll experiences. As we move into the...

• Report Make The Right Digital Decisions To Drive Canadian Usage-Based Insurance Sales

  Rate Reform Creates Powerful Incentive For Effective Digital Sales

  September 25, 2014 | Ellen Carney

  Canada and the US may share a border and consumer attitudes about usage-based insurance, but they don't share a common approach to the digital strategies for promoting these insurance options. With...

• Report Tech Opportunities In The North American Insurance Industry

  Emerging Technologies Spur New Insurer Thinking And New Vendor Applications

  December 12, 2011 | Ellen Carney

  North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...