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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Retailers: Extend Omnichannel Capabilities To The Customer, Not Just Operations
December 19, 2018 | Michelle BeesonForrester's 2018 Retail Omnichannel Capabilities Assessment benchmarked eight leading European retailers and two in the US to help digital business executives understand how their omnichannel...
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Report Assess How Your Omnichannel Capabilities Stack Up
November 13, 2017 | Michelle BeesonForrester's 2017 Retail Omnichannel Capabilities Assessment benchmarked 16 leading UK and US retailers to help digital business executives understand how their omnichannel capabilities compare with...
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Report Assess Your Digital Store Functionality
October 20, 2016 | Michelle BeesonForrester used its Digital Store Functionality Benchmark methodology to assess 20 leading retailers across the UK and US. Our benchmark helps retail digital business executives better understand...
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Report 2015 Retail Omnichannel Functionality Benchmark
Upgrade Process, Metrics, And Technology For Omnichannel Success
May 6, 2016 | Michelle BeesonForrester used its Retail Omnichannel Functionality Benchmark methodology to assess 20 leading retailers across the UK and US to help retail digital business executives better understand how their...