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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Luxury Retail 2018: What A Difference A Year Makes
Luxury Brands Finally Dive Meaningfully Into Digital
December 17, 2018 | Michelle BeesonWhat a difference a year makes! But despite much activity, luxury brands still have lots of ground to cover to create the exceptional omnichannel customer experiences that their customers expect....
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Report Luxury Brands: Delight Digitally Savvy Customers With Experiences As Luxurious As Your Brand
Switch From Brand Obsession To Customer Obsession
September 28, 2017 | Michelle BeesonLuxury brands risk losing control of their direct customer commerce relationships to online multibrand powerhouses like Net-a-Porter, which is now part of Yoox Net-a-Porter Group. To avoid broader...