Search Results

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  Charts & Figures Luxury Consumers Have High Expectations Of In-Store Associates' Digital Capabilities

  Luxury Brands: Delight Digitally Savvy Customers With Experiences As Luxurious As Your Brand

  September 28, 2017 | Michelle Beeson

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  Charts & Figures Luxury Consumers Are More Willing To Engage With In-Store Technology

  Luxury Brands: Delight Digitally Savvy Customers With Experiences As Luxurious As Your Brand

  September 28, 2017 | Michelle Beeson

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  Charts & Figures Michael Kors Lets US Customers Buy Online From Select Stores And Collect Orders Within 3 Hours

  Luxury Brands: Delight Digitally Savvy Customers With Experiences As Luxurious As Your Brand

  September 28, 2017 | Michelle Beeson

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  Charts & Figures Ermenegildo Zegna Allows Customers To Reserve Items To Try During Personal In-Store Appointments

  Luxury Brands: Delight Digitally Savvy Customers With Experiences As Luxurious As Your Brand

  September 28, 2017 | Michelle Beeson

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  Charts & Figures Luxury Brands Must Digitally Connect The Customer Experience Throughout The Customer Life Cycle

  Luxury Brands: Delight Digitally Savvy Customers With Experiences As Luxurious As Your Brand

  September 28, 2017 | Michelle Beeson

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  Charts & Figures Customers Increasingly Self-Serve As A First Point Of Contact For Customer Service

  2017 Customer Service Trends: Operations Become Smarter And More Strategic

  January 27, 2017 | Kate Leggett

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  Charts & Figures Cognitive Robotic Process Automation Will Extend The Power Of Rules-Based Robots

  2017 Customer Service Trends: Operations Become Smarter And More Strategic

  January 27, 2017 | Kate Leggett

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  Charts & Figures Voice Analysis Guides An Agent's Flow Of Conversation

  2017 Customer Service Trends: Operations Become Smarter And More Strategic

  January 27, 2017 | Kate Leggett

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  Charts & Figures Top Customer Service Trends For 2017

  2017 Customer Service Trends: Operations Become Smarter And More Strategic

  January 27, 2017 | Kate Leggett

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  Charts & Figures Contact Centers Are Growing To Keep Up With Increased Customer Demand

  Your Customers Don't Want To Call You

  February 29, 2016 | Kate Leggett

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  Charts & Figures Use Chat To Remove Points Of Friction In Customer Service Inquiry

  Your Customers Don't Want To Call You

  February 29, 2016 | Kate Leggett

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  Charts & Figures Consumers Increasingly Use Self-Service Channels For Customer Service

  Your Customers Don't Want To Call You

  February 29, 2016 | Kate Leggett