41 results in
Charts & Figures
Sort by:
- Relevance
- Date
Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Charts & Figures McDonald's Excels At Localizing Its Products And Marketing
Geopolitical Disruption Demands Local Trust
February 11, 2021 | Thomas Husson -
Charts & Figures Italian Consumers Are More Sensitive To Local Values
Geopolitical Disruption Demands Local Trust
February 11, 2021 | Thomas Husson -
Charts & Figures Consumer Values Differ Dramatically By Country
Geopolitical Disruption Demands Local Trust
February 11, 2021 | Thomas Husson -
Charts & Figures McDonald's Changed Its Logo Colors To Be More Relevant To European Consumers
Geopolitical Disruption Demands Local Trust
February 11, 2021 | Thomas Husson -
Charts & Figures The Seven Driver Categories Of The Quality Of French Banks' Customer Experience
The France Banking Customer Experience Index, 2020
-
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The France Banking Customer Experience Index, 2020
-
Charts & Figures Positive And Negative Emotions That Drive French Banks' Customer Experience
The France Banking Customer Experience Index, 2020
-
Charts & Figures Forrester's France CX Index, 2020: Rankings Of Banks
The France Banking Customer Experience Index, 2020
-
Charts & Figures Positive And Negative Emotions That Drive UK Banking Brands' Customer Experience
The UK Banking Customer Experience Index, 2020
-
Charts & Figures The Seven Driver Categories Of The Quality Of UK Banking Brands' Customer Experience
The UK Banking Customer Experience Index, 2020
-
Charts & Figures Forrester's European CX Index, 2020: Rankings Of UK Banking Brands
The UK Banking Customer Experience Index, 2020
-
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The UK Banking Customer Experience Index, 2020
-
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The Italy Banking Customer Experience Index, 2020
-
Charts & Figures Positive And Negative Emotions That Drive Italian Banks' Customer Experience
The Italy Banking Customer Experience Index, 2020
-
Charts & Figures Forrester's Italy CX Index, 2020: Rankings Of Banks
The Italy Banking Customer Experience Index, 2020
-
Charts & Figures The Seven Driver Categories Of The Quality Of Italian Banks' Customer Experience
The Italy Banking Customer Experience Index, 2020
-
Charts & Figures Forrester Identified Five Major Cross-Industry Shifts In Customer Expectations
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Customers Compare Expected To Actual Experience And Use That To Predict What To Expect
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures The Range Between Adequate And Desired Experiences Is Commonly Called The "Zone Of Tolerance"
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Use The Brand As A Compass To Pick Expectations To Meet, Exceed, Watch, Or Shelve
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures There Is A Linear Relationship Between Expectations And CX Quality
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Most Brands Are Falling Short Of Or Barely Meeting Customers' Expectations
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures The Origins Of Customer Expectations Include Both Inception And Evolution Factors
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Research Techniques To Uncover Brand-Specific Expectations
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie -
Charts & Figures Exceeding Expectations Makes Brands 22.5 Times More Likely To Be Rated Excellent Than Falling Short
Expectations And Experiences: The Impact Of Your Customers' Expectations On CX Quality
May 26, 2020 | Joana de Quintanilha, Victoria McRitchie
- 1
- 2
Content Type
ApplyFilters
Industry
- Banking (37)
- Insurance (21)
- Retail Credit (12)
Primary Role
- Customer Experience (33)
- CMO (4)
- eBusiness & Channel Strategy (4)
Topics
- Customer Experience Management (41)
- Customer Intelligence (33)
- User Experience (32)
- Marketing Methods (28)
- eCommerce (16)
- Consumer Mobility (8)
- Business & IT Alignment (4)
- Customer Relationship Management (CRM) (4)
- Data & Information Protection (4)
- Data Centers & Data Center Networking (4)
- Data Management (4)
- Digital Customer Experience (4)
- Digital Marketing (4)
- Employee Experience (4)
- Financial Management (4)
- Governance Risk & Compliance (GRC) (4)
- Information Security (4)
- Innovation (4)
- Mobile Application Development (4)
Methodology
Region
- United Kingdom (27)
- France (4)
- Italy (4)
Vendor
- Amazon (21)
- eBay (21)
- Lloyds Banking Group (14)
- Vodafone (12)
- BBVA (2)
Analyst
- Joana de Quintanilha (12)
- Thomas Husson (4)