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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The Italy Banking Customer Experience Index, 2020
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Charts & Figures Positive And Negative Emotions That Drive Italian Banks' Customer Experience
The Italy Banking Customer Experience Index, 2020
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Charts & Figures Forrester's Italy CX Index, 2020: Rankings Of Banks
The Italy Banking Customer Experience Index, 2020
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Charts & Figures The Seven Driver Categories Of The Quality Of Italian Banks' Customer Experience
The Italy Banking Customer Experience Index, 2020
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Charts & Figures Forrester Infographic: The Impact Of COVID-19 On Payments In Italy
Forrester Infographic: The Impact Of COVID-19 On Payments In Italy
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Charts & Figures Many Italian Online Adults Feel Financially Secure Yet Not In Full Control Of Their Situation
Forrester Infographic: The State Of Financial Well-Being In Italy, 2020
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