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Charts & Figures
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Charts & Figures Global Cultural Survey Bias For Traditional Retailers
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Global Cultural Survey Bias For Digital-Only Retailers
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Global Cultural Survey Bias For Banks
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Positive And Negative Emotions Drive A Customer's Experience
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Score Changes Were Minimal In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Industry Scores In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Forrester's France CX Index Scores, 2015 And 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Société Générale Follows Up On Online Application Processes Via Human Channels
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures There Is A Growing Number Of Multichannel Users In France
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Crédit Agricole's Digital Branches Are Designed With The Customer Journey In Mind
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Online And Mobile Banking Users Are Typically Well Educated And Have High Incomes
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Société Générale Uses Online Videos To Inform Customers About Financial Products
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Crédit Agricole's App Gives Customers Easy Access to Human Help Through Digital
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Touchpoint Choices For Banking In France
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures BNP Paribas's iPad App Gives Customers Extensive Money Management Functionality
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Crédit Agricole Lets Customers Make Appointments With An Advisor From Their Mobiles
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Younger Customers Are More Likely To Use Digital Touchpoints
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures BNP Paribas's Site Promotes Its Products With A Visual Store For Product Purchase
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures La Banque Postale Helps Customers Choose The Right Product Based On Their Life Stage
How French Banking Customers Use Different Channels, 2015
May 4, 2015 | Benjamin Ensor, Aurelie L'Hostis -
Charts & Figures Mobile Banking Users As A Proportion Of EU-7 Online Adults In 2018
European Digital Banking Forecast, 2014 To 2018
May 15, 2014 | Stephen Walker, Benjamin Ensor -
Charts & Figures Many Reasons Explain Why Some European Mobile Users Still Don't Use Mobile Banking
European Digital Banking Forecast, 2014 To 2018
May 15, 2014 | Stephen Walker, Benjamin Ensor -
Charts & Figures The Proportion Of Tablet Owners Who Bank On Tablets Will Double By 2018
European Digital Banking Forecast, 2014 To 2018
May 15, 2014 | Stephen Walker, Benjamin Ensor -
Charts & Figures European Tablet Users Spend More Time On Sites Than Using Apps
European Digital Banking Forecast, 2014 To 2018
May 15, 2014 | Stephen Walker, Benjamin Ensor
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