Search Results

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  Charts & Figures Global Cultural Survey Bias For Banks

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

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  Charts & Figures Global Cultural Survey Bias For Traditional Retailers

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

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  Charts & Figures Global Cultural Survey Bias For Digital-Only Retailers

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

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  Charts & Figures Changes In Industry-Average Scores In Forrester's Germany CX Index From 2015 To 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Distribution Of Forrester's Germany CX Index Scores, 2015 And 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Top 5% Of Brands In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Distribution Of Industry Scores In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures Revenue And Customer Growth Rates For ING-DiBa And Commerzbank

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures Positive And Negative Emotions Drive A Customer's Experience

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures ING-DiBa's Strategy Is Clear And Concise

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Sparkassen Promote Branches As Advice Centers With The "Sparkassen Finanzkonzept" Service

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures HypoVereinsbank Helps Customers Choose The Right Product Based On Their Life Stage

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Commerzbank Empowers Customers With Digital Technologies In Its Flagship Branch

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Deutsche Bank Offers A Video Tutorial To Help Customers With Their Mortgage Application

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Sparkasse KölnBonn Offers An Online Chat To Customers Researching A Product On Its Website

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Volksbank Hellweg's Vostar Service Lets Users Send And Receive Money Using Their Mobile Phones

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Younger Customers Are More Likely To Use Digital Touchpoints

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Mobile And Telephone Banking Customers Are Young, Are Better Educated, And Have Higher Incomes

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures The Number Of Multichannel Users In Germany Is Growing

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Touchpoint Choices For Banking In Germany

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures The Proportion Of Tablet Owners Who Bank On Tablets Will Double By 2018

  European Digital Banking Forecast, 2014 To 2018

  May 15, 2014 | Stephen Walker, Benjamin Ensor

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  Charts & Figures Many Reasons Explain Why Some European Mobile Users Still Don't Use Mobile Banking

  European Digital Banking Forecast, 2014 To 2018

  May 15, 2014 | Stephen Walker, Benjamin Ensor

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  Charts & Figures European Tablet Users Spend More Time On Sites Than Using Apps

  European Digital Banking Forecast, 2014 To 2018

  May 15, 2014 | Stephen Walker, Benjamin Ensor