139 results in
Charts & Figures
Sorry — your search returned 0 results, so we expanded the date range to "All".
Sort by:
- Relevance
- Date
Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Charts & Figures Global Cultural Survey Bias For Traditional Retailers
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Global Cultural Survey Bias For Banks
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Global Cultural Survey Bias For Digital-Only Retailers
Cultural Bias In CX Studies: Real, But Not As Relevant As You Think
April 12, 2017 | Kyle Steinhouse -
Charts & Figures Positive And Negative Emotions Drive A Customer's Experience
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's Germany CX Index, 2016
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Forrester's Germany CX Index Scores, 2015 And 2016
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures ING-DiBa's Strategy Is Clear And Concise
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Revenue And Customer Growth Rates For ING-DiBa And Commerzbank
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Changes In Industry-Average Scores In Forrester's Germany CX Index From 2015 To 2016
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Top 5% Of Brands In Forrester's Germany CX Index, 2016
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Industry Scores In Forrester's Germany CX Index, 2016
The Germany Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Younger Customers Are More Likely To Use Digital Touchpoints
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures Volksbank Hellweg's Vostar Service Lets Users Send And Receive Money Using Their Mobile Phones
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures Mobile And Telephone Banking Customers Are Young, Are Better Educated, And Have Higher Incomes
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures Deutsche Bank Offers A Video Tutorial To Help Customers With Their Mortgage Application
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures The Number Of Multichannel Users In Germany Is Growing
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures HypoVereinsbank Helps Customers Choose The Right Product Based On Their Life Stage
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures Touchpoint Choices For Banking In Germany
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures Sparkasse KölnBonn Offers An Online Chat To Customers Researching A Product On Its Website
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures Commerzbank Empowers Customers With Digital Technologies In Its Flagship Branch
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures The Sparkassen Promote Branches As Advice Centers With The "Sparkassen Finanzkonzept" Service
How German Banking Customers Use Different Channels, 2015
February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor -
Charts & Figures How We Calculate Customer Experience Index Scores
The Customer Experience Index, Germany 2014
May 28, 2014 | Jonathan Browne -
Charts & Figures Distribution Of German Customer Experience Index Scores, 2014
The Customer Experience Index, Germany 2014
May 28, 2014 | Jonathan Browne -
Charts & Figures Range Of CXi Results Within Seven Industries In Germany
The Customer Experience Index, Germany 2014
May 28, 2014 | Jonathan Browne
Content Type
ApplyFilters
Industry
- Banking (114)
- Retail Payments (20)
- Retail Credit (15)
- Insurance (9)
- Investments (9)
Primary Role
- eBusiness & Channel Strategy (103)
- B2C Marketing (19)
- Customer Experience (17)
Topics
- eCommerce (106)
- Customer Experience Management (100)
- Customer Intelligence (37)
- Digital Marketing (32)
- Consumer Mobility (28)
- Customer Relationship Management (CRM) (23)
- Packaged Solutions (23)
- Marketing Methods (19)
- Governance Risk & Compliance (GRC) (10)
- Telecommunications Services (10)
- Sales (9)
- Mobile Application Development (8)
- User Experience (6)
- Enterprise Mobility (5)
- Product & Solutions Strategies (5)
Vendor
Analyst
- Martin Gill (15)
- Thomas Husson (5)