Search Results

• 

  Charts & Figures Global Cultural Survey Bias For Traditional Retailers

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

• 

  Charts & Figures Global Cultural Survey Bias For Banks

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

• 

  Charts & Figures Global Cultural Survey Bias For Digital-Only Retailers

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

• 

  Charts & Figures Positive And Negative Emotions Drive A Customer's Experience

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures The Distribution Of Forrester's Germany CX Index Scores, 2015 And 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures ING-DiBa's Strategy Is Clear And Concise

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures Revenue And Customer Growth Rates For ING-DiBa And Commerzbank

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures Changes In Industry-Average Scores In Forrester's Germany CX Index From 2015 To 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures The Top 5% Of Brands In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures The Distribution Of Industry Scores In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

• 

  Charts & Figures Consumer Electronics And Clothing Make Up Nearly Half Of All Online Sales In Germany

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures The German Online Payment Environment Differs From Much Of Europe

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures ComputerUniverse Offers Product Information On Its Site And Links To The Manufacturer

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures Like Many German Online Retailers, Real.De Maintains A Permanent "Reduced" Section

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures PayPal Is The Most Common Method Of Online Payment For German Web Shoppers

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures Otto Is Active In Experimenting With Social Media

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures Retail Chain Conrad Trades On eBay To Take Advantage Of Its Popularity

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures When It Comes To Multichannel Engagement, Conrad Leads The Way In Germany

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures DHL's Packstation Provides A Flexible Delivery Point For German Shoppers

  German Online Retail Overview, 2011

  September 30, 2011 | Martin Gill

• 

  Charts & Figures Customer Payment Preferences Across Europe

  European Online Retail: Adopt A Local Approach

  July 15, 2011 | Martin Gill

• 

  Charts & Figures Sainsburys And Other UK Supermarkets Offer Low-Cost, Flexible Delivery Options

  European Online Retail: Adopt A Local Approach

  July 15, 2011 | Martin Gill

• 

  Charts & Figures Asos Reinforces The Offer Of Free International Delivery

  European Online Retail: Adopt A Local Approach

  July 15, 2011 | Martin Gill

• 

  Charts & Figures Amazon Flexes Its Range And Navigation To Tailor Its Offer To National Preference

  European Online Retail: Adopt A Local Approach

  July 15, 2011 | Martin Gill