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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Forrester's France CX Index Scores, 2015 And 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Industry Scores In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Positive And Negative Emotions Drive A Customer's Experience
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Score Changes Were Minimal In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Industry Scores In Forrester's UK CX Index, 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Changes In Industry-Average UK CX Index Scores Between 2015 And 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Score Changes Were Substantial In Forrester's UK CX Index, 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Twenty-Four Brands Made At Least A Five-Point Increase In Their CX Index Score From 2015
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Positive And Negative Emotions Drive A Customer's Experience
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Top 5% Of Brands In Forrester's UK CX Index 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of UK CX Index Scores, 2015 And 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Emotional Benefits Of Amazon's Customer Experience
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's UK CX Index, 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey