Search Results

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  Charts & Figures Global Cultural Survey Bias For Banks

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

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  Charts & Figures Global Cultural Survey Bias For Traditional Retailers

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

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  Charts & Figures Global Cultural Survey Bias For Digital-Only Retailers

  Cultural Bias In CX Studies: Real, But Not As Relevant As You Think

  April 12, 2017 | Kyle Steinhouse

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  Charts & Figures Changes In Industry-Average Scores In Forrester's Germany CX Index From 2015 To 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Distribution Of Forrester's Germany CX Index Scores, 2015 And 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Top 5% Of Brands In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures The Distribution Of Industry Scores In Forrester's Germany CX Index, 2016

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures Revenue And Customer Growth Rates For ING-DiBa And Commerzbank

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures Positive And Negative Emotions Drive A Customer's Experience

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures ING-DiBa's Strategy Is Clear And Concise

  The Germany Customer Experience Index, 2016

  November 14, 2016 | Joana de Quintanilha, Alex Causey

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  Charts & Figures Uptake Of Smartphones, Tablets, And The Internet In Europe

  The State Of Consumers And Technology: Benchmark 2015, Europe

  February 29, 2016 | Reineke Reitsma

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  Charts & Figures Social Media Uptake In Europe

  The State Of Consumers And Technology: Benchmark 2015, Europe

  February 29, 2016 | Reineke Reitsma

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  Charts & Figures An Inside Look At Online And Mobile Spending

  The State Of Consumers And Technology: Benchmark 2015, Europe

  February 29, 2016 | Reineke Reitsma

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  Charts & Figures Six Out Of 10 EU-5 Online Adults Watch TV Online

  The State Of Consumers And Technology: Benchmark 2015, Europe

  February 29, 2016 | Reineke Reitsma

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  Charts & Figures Mobile Activities By Country

  The State Of Consumers And Technology: Benchmark 2015, Europe

  February 29, 2016 | Reineke Reitsma

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  Charts & Figures European Consumers Connect On Multiple Devices

  The State Of Consumers And Technology: Benchmark 2015, Europe

  February 29, 2016 | Reineke Reitsma

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  Charts & Figures Social Technographics Scores By Country

  The State Of Consumers And Technology: Benchmark 2015, Europe

  February 29, 2016 | Reineke Reitsma

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  Charts & Figures The Sparkassen Promote Branches As Advice Centers With The "Sparkassen Finanzkonzept" Service

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures HypoVereinsbank Helps Customers Choose The Right Product Based On Their Life Stage

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Commerzbank Empowers Customers With Digital Technologies In Its Flagship Branch

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Deutsche Bank Offers A Video Tutorial To Help Customers With Their Mortgage Application

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Sparkasse KölnBonn Offers An Online Chat To Customers Researching A Product On Its Website

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor

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  Charts & Figures Volksbank Hellweg's Vostar Service Lets Users Send And Receive Money Using Their Mobile Phones

  How German Banking Customers Use Different Channels, 2015

  February 22, 2016 | Aurelie L'Hostis, Benjamin Ensor