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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Charts & Figures Forrester Infographic: The Impact Of COVID-19 On Payments In Italy
Forrester Infographic: The Impact Of COVID-19 On Payments In Italy
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Charts & Figures Forrester Infographic: The Impact Of COVID-19 On Payments In France
Forrester Infographic: The Impact Of COVID-19 On Payments In France
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Charts & Figures Forrester Infographic: The Impact Of COVID-19 On Payments In The UK
Forrester Infographic: The Impact Of COVID-19 On Payments In The UK
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Charts & Figures German eCommerce Sales Soar Across Most Categories Post-Lockdown
Physical Stores In Europe Struggle For Survival As COVID-19 Migrates Sales Online
June 25, 2020 | Michael O'Grady -
Charts & Figures Amazon Benefits From The COVID-19 Lockdown, With eCommerce Sales Growth Doubling In Q1 2020
Physical Stores In Europe Struggle For Survival As COVID-19 Migrates Sales Online
June 25, 2020 | Michael O'Grady -
Charts & Figures Italian Online Adults Are Trying Out Some Digital Services For The First Time Due To The Pandemic
How The COVID-19 Crisis Is Impacting Consumer Behaviors In Italy
June 22, 2020 | Enza Iannopollo -
Charts & Figures Italian Online Adults' New Digital Habits Are Here To Stay
How The COVID-19 Crisis Is Impacting Consumer Behaviors In Italy
June 22, 2020 | Enza Iannopollo -
Charts & Figures While Italians Still Fear The Virus At Work, They Worry About The Economy Even More
How The COVID-19 Crisis Is Impacting Consumer Behaviors In Italy
June 22, 2020 | Enza Iannopollo -
Charts & Figures Many Italian Online Adults Feel Financially Secure Yet Not In Full Control Of Their Situation
Forrester Infographic: The State Of Financial Well-Being In Italy, 2020
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Charts & Figures Many French Online Adults Feel Financially Secure Yet Not In Full Control Of Their Finances
Forrester Infographic: The State Of Financial Well-Being In France, 2020
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Charts & Figures Forrester's UK CX Index, 2018: Rankings Of Multichannel And Digital Retailers
The UK Retail Customer Experience Index, 2018
March 12, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures The Eight Drivers Of The Quality Of UK Multichannel Retailers' Customer Experience
The UK Retail Customer Experience Index, 2018
March 12, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The UK Retail Customer Experience Index, 2018
March 12, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures Positive And Negative Emotions That Drive UK Multichannel And Digital Retailers' Customer Experience
The UK Retail Customer Experience Index, 2018
March 12, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures The Seven Drivers Of The Quality Of UK Digital Retailers' Customer Experience
The UK Retail Customer Experience Index, 2018
March 12, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures Forrester's France CX Index, 2018: Rankings Of Multichannel And Digital Retailers
The France Retail Customer Experience Index, 2018
March 11, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures The Eight Drivers Of The Quality Of French Multichannel Retailers' Customer Experience
The France Retail Customer Experience Index, 2018
March 11, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures Positive And Negative Emotions That Drive French Multichannel Retailers' Customer Experience
The France Retail Customer Experience Index, 2018
March 11, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The France Retail Customer Experience Index, 2018
March 11, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures Positive And Negative Emotions That Drive French Digital Retailers' Customer Experience
The France Retail Customer Experience Index, 2018
March 11, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures The Seven Drivers Of The Quality Of French Digital Retailers' Customer Experience
The France Retail Customer Experience Index, 2018
March 11, 2019 | Michelle Beeson, Alex Causey -
Charts & Figures The Business Drivers Behind Digital Transformation At Insurance Firms
The State Of Digital Insurance, 2019
February 5, 2019 | Oliwia Berdak -
Charts & Figures Insurers Are Adopting Four Approaches In Response To Digital Disruption
The State Of Digital Insurance, 2019
February 5, 2019 | Oliwia Berdak -
Charts & Figures Digital Insurance Teams Are Applying Digital Technologies Throughout The Customer Life Cycle
The State Of Digital Insurance, 2019
February 5, 2019 | Oliwia Berdak -
Charts & Figures Digital Upstarts Are Flooding Insurance
The State Of Digital Insurance, 2019
February 5, 2019 | Oliwia Berdak
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Industry
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Primary Role
- eBusiness & Channel Strategy (15)
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Topics
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- Customer Intelligence (11)
- Marketing Methods (11)
- Business & IT Alignment (8)
- eCommerce (8)
- Pandemic (5)
- Digital Customer Experience (3)
- Digital Marketing (3)
Region
- France (8)
- United Kingdom (6)
- Italy (2)
Vendor
- Amazon (11)
Analyst
- Oliwia Berdak (8)
- Enza Iannopollo (3)
- Michael O'Grady (2)