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The Retail E-Commerce Playbook For 2021
The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that...
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Forrester's France CX Index Scores, 2015 And 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Industry Scores In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Positive And Negative Emotions Drive A Customer's Experience
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Score Changes Were Minimal In Forrester's France CX Index, 2016
The France Customer Experience Index, 2016
November 14, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of Industry Scores In Forrester's UK CX Index, 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Changes In Industry-Average UK CX Index Scores Between 2015 And 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Score Changes Were Substantial In Forrester's UK CX Index, 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Twenty-Four Brands Made At Least A Five-Point Increase In Their CX Index Score From 2015
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Positive And Negative Emotions Drive A Customer's Experience
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Top 5% Of Brands In Forrester's UK CX Index 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Distribution Of UK CX Index Scores, 2015 And 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Emotional Benefits Of Amazon's Customer Experience
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures The Highest- And Lowest-Scoring Brands By Industry In Forrester's UK CX Index, 2016
The UK Customer Experience Index, 2016
November 1, 2016 | Joana de Quintanilha, Alex Causey -
Charts & Figures Customer Payment Preferences Across Europe
European Online Retail: Adopt A Local Approach
July 15, 2011 | Martin Gill -
Charts & Figures Sainsburys And Other UK Supermarkets Offer Low-Cost, Flexible Delivery Options
European Online Retail: Adopt A Local Approach
July 15, 2011 | Martin Gill -
Charts & Figures Asos Reinforces The Offer Of Free International Delivery
European Online Retail: Adopt A Local Approach
July 15, 2011 | Martin Gill -
Charts & Figures Amazon Flexes Its Range And Navigation To Tailor Its Offer To National Preference
European Online Retail: Adopt A Local Approach
July 15, 2011 | Martin Gill -
Charts & Figures Knowhow Offers Advice, Guidance, And Subscription-Based Services
European Online Retail: Adopt A Local Approach
July 15, 2011 | Martin Gill -
Charts & Figures Top Online Categories In The Major European Markets, 2010
European Online Retail: Adopt A Local Approach
July 15, 2011 | Martin Gill
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