Search Results

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  Charts & Figures Ground Marketing And CX Practices In Human-Centered Experience Design

  Five Ways To Ensure Deep Collaboration Between Marketing And Customer Experience

  December 14, 2020 | Rick Parrish

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  Charts & Figures Customer Lifecycles Are No Longer Linear Paths

  Five Ways To Ensure Deep Collaboration Between Marketing And Customer Experience

  December 14, 2020 | Rick Parrish

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  Charts & Figures Intertwine Marketing And CX Functions To Match Customer Acquisition And Retention Overlaps

  Five Ways To Ensure Deep Collaboration Between Marketing And Customer Experience

  December 14, 2020 | Rick Parrish

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  Charts & Figures The Six Competencies And 12 Activities Of CX Management Maturity

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures The Four Facets Of Discipline In CX Management Maturity

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures Widespread Regression In Adoption Of CX Management Activities

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures Accountability Is Too Weak, And Organizations Cannot Ensure CX Management Happens At All

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures Most Companies' Performance Of CXM Is Still Ineffective And Lacks Rigor

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures Fewer Organizations Have Established CX Management Competencies

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures Coordination Dwindles As Firms Fail To Involve Key Stakeholders In CXM Activities

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures Firms Still Lack Cadence For Most CX Management Activities

  The State Of CX Management Maturity, 2019

  April 17, 2020 | Rick Parrish

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  Charts & Figures Forrester's Values-Based Experience Framework

  Interactive Tool: Determine Your Company's Strategy For Values-Based Customers

  April 10, 2020 | Rick Parrish

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  Charts & Figures The Distribution Of Canada CX Index Scores, 2017, 2018, And 2019

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures The Distribution Of Industry Scores In Forrester's Canada CX Index, 2019

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Positive And Negative Emotions Drive A Customer's Experience

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures The Top 5% Of Brands In Forrester's Canada CX Index, 2019

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Auto Manufacturers (Mass Market)

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Investment Firms

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures The Highest-Scoring Brands By Industry In Forrester's Canada CX Index, 2018 And 2019

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Direct Brokerages

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Credit Card Issuers

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Banks (Direct)

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's CX Index Measures Drivers Of CX Success Across Six Categories

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Rental Cars

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish

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  Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Wireless Service Providers

  The Canada Customer Experience Index, 2019

  July 15, 2019 | Rick Parrish