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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Who Does Mobile Commerce Well?

    November 13, 2014 | Sucharita Kodali

    Using a set of criteria based on best practices and consumer data, Forrester will evaluate the mobile offerings of the top retailers.

  • Report Why Health Plan Consumer Portals Need A Makeover

    A Call For eBusiness Professionals To Respond To Industry Transformation
    September 12, 2007 | Carlton A. Doty

    The needs of online healthcare consumers are evolving, and many of the tools that plans make available to them aren't keeping up. The good news...

  • Report How Consumers Use Social Computing For Health

    April 30, 2007 | Chloe Stromberg

    Health marketers are used to waiting out technology trends, but Social Computing is making them nervous. While disease is more prevalent among older consumers, one in four Gen Xers and Gen Yers...