86 results for "leah buley" in Everything
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  • For Customer Experience Professionals

    Charts & Figures

    Charts & Figures UGG Australia's New Technology-Driven Concept Store In Washington, DC

    March 10, 2015 | Allegra Burnette, Tony Costa, Deanna Laufer

  • For Customer Experience Professionals

    Charts & Figures

    Charts & Figures Screenshots From Hotel Tonight (Left) And Booking Now (Right) Mobile Apps

    March 10, 2015 | Allegra Burnette, Tony Costa, Deanna Laufer

  • For Customer Experience Professionals

    Report

    Report Digital Customer Experience Trends, 2015

    March 10, 2015 | Allegra Burnette, Tony Costa, Deanna Laufer

    In 2014, Forrester identified the pursuit of user experience (UX) talent and a focus on mobile to drive customer experience innovation as two dominant digital customer experience (CX) trends. We...

  • For Customer Experience Professionals

    Webinar

    Webinar Modernizing User Experience In Your Firm

    February 24, 2015 | Leah Buley

    Customer interactions increasingly depend on software and, by association, user experience (UX). This makes UX a key concern for customer experience professionals. Yet most maintain a narrow view...

  • For Customer Experience Professionals

    Report

    Report Brief: Capital One Gets It Right With Adaptive Path Acquisition

    November 21, 2014 | Leah Buley

    Firms that aspire to become customer experience (CX) leaders should pay close attention to the unfolding CX case study at Capital One. Following a busy two years of innovation efforts, Capital One...

  • For Customer Experience Professionals

    Workshop

    Workshop Forrester's Forum For Customer Experience Professionals EMEA

    Why Good Is Not Good Enough

    Welcome to a new, more competitive era for CX. From now on, it's not enough to think you know your customers — you have to really know what they care about most. What’s more, you'll...

  • For Customer Experience Professionals

    Report

    Report Case Study: Unlock Design Thinking Skills With A Practical Training Program

    The National University Of Singapore Leads In Asia Pacific With A Pragmatic Design Thinking Curriculum
    January 22, 2016 | Ryan Hart

    A growing number of companies in Asia Pacific are organizing around customer experience (CX) functions and adopting design thinking principles to drive customer-centric transformations, but most...

  • For Customer Experience Professionals

    Report

    Report Predictions 2016: The Spotlight On CX Helps And Hurts

    November 11, 2015 | Deanna Laufer, Rick Parrish

    Customer experience (CX) has become the top priority for business and technology leaders for good reason — few things drive customers' loyalty more than CX. With competition intensifying and...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: The Latest Battleground Between Designers And Developers Is Front-End Development

    The Democratization Of The Front End Creates A Highly Political Environment
    October 29, 2015 | Anjali Yakkundi

    Application development and delivery (AD&D) and customer experience teams are colliding when it comes to front-end development, user experience (UX), and design. Organizations want to bring user...

  • For Customer Experience Professionals

    Report

    Report Brief: Great Digital CX Takes More Than Pixels And Code

    Lessons Learned From Speakers At Forrester's CXSF 2015 Forum
    December 16, 2015 | Andrew Hogan

    At Forrester's CXSF 2015 Forum, CX leaders shared best practices for delivering winning customer experiences in a digital world. Speakers emphasized four key themes that have enabled their success:...

  • For Customer Experience Professionals

    Report

    Report Brief: How QVC Creates Great Omnichannel Customer Experience

    August 7, 2015 | Andrew Hogan

    At Forrester's CXNYC 2015 Forum for customer experience (CX) professionals, QVC shared the practices it follows to create a great omnichannel customer experience. In addition to being a leader in...