11 results for "leah buley" in Everything
 

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  • Report Digital Customer Experience Trends, 2016

    December 14, 2015 | Allegra Burnette, Leah Buley, Tony Costa

    In 2015, Forrester identified a shift in focus beyond mobile-first to a broader view of digital customer experiences that increasingly blends physical and digital interfaces. For 2016, that trend...

  • Report Digital Customer Experience Trends, 2015

    March 10, 2015 | Allegra Burnette, Tony Costa, Deanna Laufer

    In 2014, Forrester identified the pursuit of user experience (UX) talent and a focus on mobile to drive customer experience innovation as two dominant digital customer experience (CX) trends. We...

  • Report Brief: How QVC Creates Great Omnichannel Customer Experience

    August 7, 2015 | Andrew Hogan

    At Forrester's CXNYC 2015 Forum for customer experience (CX) professionals, QVC shared the practices it follows to create a great omnichannel customer experience. In addition to being a leader in...

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