4 results for "leah buley" in Everything
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  • Andrew Hogan

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  • For Customer Experience Professionals

    Report

    Report Brief: To Beat Disruption, Think Like A Disruptor

    The NewCo Conference Offers Clues To Coming CX Disruption
    December 21, 2015 | Leah Buley, Andrew Hogan

    To beat disruptors, it helps to know how to think like one. For a snapshot of how disruptors operate today and what it's likely to mean for customer experience (CX) in the coming years, Forrester...

  • For Customer Experience Professionals

    Report

    Report Digital Customer Experience Trends, 2016

    December 14, 2015 | Allegra Burnette, Leah Buley, Tony Costa

    In 2015, Forrester identified a shift in focus beyond mobile-first to a broader view of digital customer experiences that increasingly blends physical and digital interfaces. For 2016, that trend...

  • For Customer Experience Professionals

    Report

    Report Brief: Great Digital CX Takes More Than Pixels And Code

    Lessons Learned From Speakers At Forrester's CXSF 2015 Forum
    December 16, 2015 | Andrew Hogan

    At Forrester's CXSF 2015 Forum, CX leaders shared best practices for delivering winning customer experiences in a digital world. Speakers emphasized four key themes that have enabled their success:...

  • For Customer Experience Professionals

    Report

    Report Brief: How QVC Creates Great Omnichannel Customer Experience

    August 7, 2015 | Andrew Hogan

    At Forrester's CXNYC 2015 Forum for customer experience (CX) professionals, QVC shared the practices it follows to create a great omnichannel customer experience. In addition to being a leader in...