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  • Multichannel Architecture

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  • Report Vendor Landscape: Omnichannel Banking Solutions

    Mobile Banking And Omnichannel Banking Converge, Supporting An Increasing Number Of New Channels
    November 14, 2016 | Jost Hoppermann

    Omnichannel and mobile banking solutions allow bank customers to use products and services when and where they need them and enable banks to deliver great customer experiences (CX). To take...

  • Report The Future Of Mobile Experience Development

    The mobile computing revolution rivals the move from monolithic systems to client-server in the 1990s. Similarly, we're seeing massive architecture changes as companies modernize the way they build...

  • Report Brief: Mobile-First Demands More Than Basic Responsive Web Design

    When Mobile Moments Are Different From Desktop Tasks, Avoid One-Size-Fits-All Responsive Web Design
    June 1, 2016 | Julie A. Ask, Ted Schadler

    Treating mobile as just another digital channel is myopic. People do different things on their smartphones than on their desktops or tablets. To delight and serve customers in their mobile moments...

  • Report The Forrester Wave™: Omnichannel Banking Solutions, Q3 2015

    The Six Omnichannel Banking Providers That Matter Most And How They Stack Up
    September 8, 2015 | Jost Hoppermann

    In this Forrester Wave evaluation of omnichannel banking solutions, we researched, analyzed, and scored the six most significant software providers — Backbase, Infosys, Misys, SAP, Sopra Banking...

  • Report Assess Your Banking Platform's Readiness For Banking Of The Future

    Ask 25 Questions To Check Your Banking Platform's Digital Readiness
    May 12, 2015 | Jost Hoppermann

    Both application development and delivery (AD&D) leaders and other banking executives often tell Forrester that their top management doesn't recognize digital competition — and digital disruption...

  • Report Customer Experience In Banking Needs More Than Just Channels

    Results From Forrester's Global Banking Platform Deals Survey 2014
    April 29, 2015 | Jost Hoppermann

    The enhanced capabilities of current banking platforms, new delivery models, and new market players are creating fresh opportunities for banks and their application development and delivery (AD&D)...

  • Report Market Overview: Omnichannel Banking Solutions

    Improve Customer Service And Experience With Omnichannel Banking
    April 9, 2015 | Jost Hoppermann

    For financial services firms, omnichannel banking is not just a technology — it's the path to great customer experience (CX) across all channels, using the right customer touchpoint at the right...

  • Report Banking Of The Future: How Banks Will Use Digital Capabilities To Remain Competitive

    Banking In 2030 Will Define Broad Requirements For Banking Applications
    February 23, 2015 | Jost Hoppermann

    Today's banks are concerned about risk, capital, return on equity, business secrets, and customer data. In the past, change has often been slow and longer-term target states have typically been...

  • Report Upgrade To Banking Platform 3.0 To Meet The Challenges Of Banking Of The Future

    Banks Need To Radically Rethink How They Deliver Business Functionality
    February 11, 2015 | Jost Hoppermann

    Two predominant factors will characterize the world of banking in the future: digital banking and digital disruptors attacking from multiple, frequently new angles. The banking industry must...

  • Report Brief: The Bank Of The Future Has Arrived — In A Box

    Diebold's Prototype Integrates State-Of-The-Art Branch Technologies To Deliver The Bank Branch Of The Future
    December 9, 2014 | Jost Hoppermann

    Many banks have flagship branches that showcase modern technology and innovative customer interaction concepts. However, most have just one or a few of these showcases, so the overall number of...

  • Report The Digital Bank Branch

    Banks Need To Reshape And Upgrade Their Branches To Arrive At Bank Branch 3.0
    December 9, 2014 | Jost Hoppermann

    Historically, bank branches have been the key instrument by which banks serve customers and drive revenues — but digital disruption and the changing behavioral patterns of bank customers are now...

  • Report Predictions 2015: Two-Speed Banking Will Separate Winning Financial Institutions From Their Peers

    Banks Need To Transform Their Application Landscape Or Risk Shifting Down To Low-Speed Banking
    November 6, 2014 | Jost Hoppermann

    Customer-facing applications are now crucial across all industries. However, in banking, business applications are even more important: Banking applications don't merely offer information about...

  • Report How China's Retail Innovators Built Their Agile Architecture Foundations

    Suning, JD.com, And Yihaodian Implemented Their Own Versions Of The Agile O2O Architecture Framework
    October 3, 2014 | Charlie Dai

    Enterprise architecture (EA) professionals who are putting customer experience (CX) at the top of their agenda should take a deep dive into China's retail industry. While the vertical still serves...

  • Report Brief: The Agile O2O Architecture Framework For Retail Business Agility

    The Transformation Of China's Retail Industry Will Drive The Creation Of New Architectures
    September 22, 2014 | Charlie Dai

    The retail industry in China has been one of the most customer-centric verticals in the past, mostly due to the fact that the Chinese consumer market is so massive. However, changing consumer...

  • Report CMOs Must Embrace Software's Role In Delivering A Compelling Brand Experience

    Software Must Enrich Your Brand
    July 16, 2014 | Tracy Stokes, John McCarthy

    This report, originally written for CIOs, includes content relevant to chief marketing officers (CMOs). And here's why: A perfect storm of technology change — mobile, social, and digital —...

  • Report Create Your Digital Experience Delivery Strategy

    July 2, 2014 | Ted Schadler

    Digital customer experience isn't the next big opportunity for application development and delivery (AD&D) professionals; it's here now. Business leaders responsible for marketing, sales, and...

  • Report Brief: Banking Platforms Need To Become Customer Centric

    Systems Of Engagement Need To Build On Seamless Banking Processing
    June 20, 2014 | Jost Hoppermann

    Banks need to provide a consistent and enjoyable customer experience along the whole customer engagement life cycle. To ensure process and data consistency, banks must embed a banking system of...

  • Report Customer-Facing Solutions Are Driving Banking Platform Deals

    Results From The Global Banking Platform Deals Survey 2013
    June 16, 2014 | Jost Hoppermann

    Changing dynamics in the banking platform market have created new obstacles and opportunities for banks that need a new platform to better serve their customers. Forrester surveyed 29 vendors of...

  • Report Brief: Mobile Access To Back-End Systems

    The Uses And Limitations Of Screen-Scraping
    May 14, 2014 | Phil Murphy

    Mobile applications are the linchpins of business strategies to attract, retain, and delight customers. Mobile developers, in turn, need access to customer data typically resident in back-end...

  • Report Systems Of Automation Will Enrich Customer Engagement

    Modern Applications Need Operational Context
    February 27, 2014 | Jeffrey S. Hammond

    How will companies use modern applications to enrich customer engagements? In short, by exploiting context. Creating customer context means aggregating information from mobile devices, tapping...

  • Report Software Must Enrich Your Brand

    Software Is A Critical Strategic Asset, Not An Operational Nice-To-Have
    January 23, 2014 | John McCarthy

    Your customers increasingly interact with your products and service directly through the software they touch: mobile apps, connected products, websites, and digital experiences. If the software...

  • Report Advance To Next-Generation Personalization

    Support Relevant Digital Experiences In The Multichannel World With Contextual Experiences
    January 13, 2014 | Anjali Yakkundi, Ron Rogowski

    Organizations have long personalized their websites for customer segments. Now they need to go further, first by delivering the right experience to the right user at the right time and on the right...

  • Report Case Study: Large-Scale Multicountry Banking Platform Rationalization

    With Working Capital At Risk, A Bank Realized Business Benefits And Savings Via A Powerful Cross-Geography, Cross-Channel Front-End
    December 6, 2013 | Jost Hoppermann

    Banking platforms are critical business infrastructure — and many banks today need to transform their banking landscape to remain fully competitive. However, quantitative benefits late in the...

  • Report The Transformation Imperative In Financial Services Defies Any Crisis

    The Q3 2012 Global Financial Services Architecture Online Survey Continues To Show A Focus On Transformation
    November 8, 2012 | Jost Hoppermann

    Today's financial services firms often find that their application landscape is no longer able to cope with their most urgent business drivers. Forrester's Q3 2012 Global Financial Services...

  • Report Banking IT In 2023 Updated

    Banking IT In 2023 Becomes Banking IT Today As Well As Banking IT In 2026
    September 7, 2011 | Jost Hoppermann

    Application development and delivery teams in financial services must design and select future-proof, forward-looking business applications capable of coping with future business scenarios. To...