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  • Report Paving The Path To Omnichannel Commerce

    Roadmap: The Omnichannel Commerce Playbook
    July 14, 2020 | Brendan Witcher

    Digital business professionals have long recognized the need for omnichannel programs, but many are unsure of where to start. This report guides digital business pros on how to craft an omnichannel...

  • Report Your ECM Roadmap Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

    Roadmap: The Enterprise Content Management Playbook
    June 3, 2020 | Cheryl McKinnon

    Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This...

  • Report The State Of Business Architecture In 2020

    May 7, 2020 | Gordon Barnett

    Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Business-focused enterprise architecture (EA) pros...

  • Report Four Steps To Build A Best-Practice Business Architecture Roadmap

    April 28, 2020 | Gordon Barnett

    As firms become customer obsessed, an effective business architecture (BA) practice becomes essential. However, too often, business-focused enterprise architecture (EA) professionals struggle to...

  • Report Provide Strategic Clarity With A Dynamic EA Roadmap

    Roadmap: The EA Practice Playbook
    March 24, 2020 | Gordon Barnett

    As enterprises transform to become digital and customer-obsessed organizations, adaptive enterprise architecture (EA) ecosystems become essential. However, many EA leaders struggle to communicate...

  • Report Get Intentional With A Dynamic GRC Roadmap

    Roadmap: The Governance, Risk, And Compliance Playbook
    January 8, 2020 | Alla Valente, Renee Murphy

    GRC roadmaps must align the strategy, vision, and execution of processes and technology to the practical steps needed to execute major risk and compliance initiatives. The challenge for risk and...

  • Report Align EA To Stakeholder Needs And Outcomes

    Business Case: The EA Practice Playbook
    December 11, 2019 | Gordon Barnett

    To support customer obsession, digital transformation, and revenue generation, enterprise architecture (EA) professionals are engaging more with the customer-facing side of the business....

  • Report Use Strategic Roadmaps To Drive Product Portfolios

    Roadmap: The Agile Software Leadership Playbook
    November 19, 2019 | Margo Visitacion

    To carry through on strategies that enhance customer experience, executives continually urge dev teams to deliver value faster. Sustaining this requires clear insight into strategy and assessing...

  • Report The Roadmap For Delivering Customer-Obsessed IT Transformation

    The Strategy Report In The IT Transformation Playbook

    To deliver on the promise of customer obsession, firms must pursue technology-driven innovation. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific...

  • Report Key Attributes Of An Adaptive Operating Model

    Develop Your Operating Model Around Strategy, Operations, And Leadership
    November 12, 2019 | Gordon Barnett

    Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

  • Report Take Two Technology Roads To Digital Experience Success

    Road Map: The Digital Experience Delivery Playbook
    August 16, 2019 | Ted Schadler

    Once you have a strategy to prioritize digital interactions and have assessed the business impact of each investment, it's time to produce your technology road map. You must pursue two paths...

  • Report The Forrester Wave™: ECM Content Platforms, Q3 2019

    The 14 Providers That Matter Most And How They Stack Up
    July 24, 2019 | Cheryl McKinnon

    In our 26-criterion evaluation of enterprise content management (ECM) content platform providers, we identified the 14 most significant ones — Alfresco Software, Box, GRM Information Management,...

  • Report Build Your Identity And Access Management Road Map

    Road Map: The Identity And Access Management Playbook
    July 16, 2019 | Andras Cser, Merritt Maxim

    Base your identity and access management (IAM) road map on a well-defined strategy that establishes and articulates to technology and business leaders the business need and value of IAM. Your IAM...

  • Report The Anatomy Of An Operating Model

    An Operating Model Framework For Designing Adaptive Organizations
    July 11, 2019 | Gordon Barnett

    Firms that have obtained the highest levels of customer obsession have done so by adopting well-defined adaptive operating models. Though much has been written about operating models, a lack of...

  • Report A Solid Enterprise Collaboration Road Map Reduces Risk And Drives Adoption

    Road Map: The Enterprise Collaboration Playbook
    June 14, 2019 | Art Schoeller

    Enterprise collaboration (EC) technology can transform how employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and...

  • Report Map The Way To Your CRM Business Outcomes

    Road Map: The CRM Playbook
    May 17, 2019 | Kate Leggett

    When application development and delivery (AD&D) professionals create a CRM road map, they need to evaluate alternative CRM tactics, leverage synergies between initiatives, slot each new initiative...

  • Report Create A Collaborative SaaS Migration Road Map That Is Fast, Not Perfect

    Road Map: The Digital Operations Platforms Playbook
    February 1, 2019 | Duncan Jones

    Forrester Analytics data shows that two-thirds of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with software-as-a-service...

  • Report Define A Road Map To Accelerate Your Security Program

    Road Map: The S&R Practice Playbook
    January 8, 2019 | Christopher McClean

    Turning strategy into action reveals a CISO's worth. A solid security road map is the best way to do this; it guides implementation efforts, shows support for key business initiatives, and explains...

  • Report EA Metrics That Matter

    Benchmarks: The EA Practice Playbook
    November 19, 2018 | Gordon Barnett

    Enterprise architecture (EA) leaders are struggling to define metrics that demonstrate the value delivered by their EA practice. This report lays out the core categories of EA metrics, recommends...

  • Report Your Digital Experience Strategy Starts With A Customer Journey Map

    Identify And Invest In The Moments That Matter With The Help Of This Three-Part Planning Guide: Strategy, Business Impact, And Road Map
    October 3, 2018 | Ted Schadler

    Your customers expect the same quality of digital experiences from you as they get from Amazon, Netflix, and Uber. That will require transforming your experiences and the operations that support...