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  • Enterprise Collaboration

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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For Application Development & Delivery Professionals

    Report

    Report The (Social) Future Of Software Development

    Close Your Developer Gap By Appealing To Developers' Social Side
    May 4, 2016 | Jeffrey S. Hammond

    Application development and delivery (AD&D) leaders are facing a crisis in the kitchen: There don't seem to be enough top chefs to go around. A gap exists between the supply of good developers and...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise File Sync And Share Platforms, Hybrid Solutions, Q2 2016

    The 10 Providers That Matter Most And How They Stack Up
    April 26, 2016 | Cheryl McKinnon

    In our 37-criteria evaluation of enterprise file sync and share (EFSS) providers with hybrid or on-premises deployment options, we identified the 10 most significant — Accellion, Acronis,...

  • For Application Development & Delivery Professionals

    Report

    Report Use Digital Technologies To Improve Employee Engagement

    Drive Growth And Customer Engagement With An Engaged Workforce
    April 19, 2016 | Claire Schooley, Paul D. Hamerman

    US worker engagement has been less than one-third for 15 years, and the numbers are even lower globally. Employee engagement is now, more than ever, a top corporate priority, with the goal of...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Don't Ignore 4K Like You Did 3D

    4K Streaming Will Become The Norm, So Start Planning Now
    April 15, 2016 | Nick Barber

    4K isn't just a marketing play to sell more displays like 3D was. This next-generation format delivers higher resolution and crisper images, and it will eventually become the standard for all...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Information Governance Enabling Technologies, Q2 2016

    Pursue Business Value And Not Just Risk Reduction When Making Technology Investments
    April 13, 2016 | Cheryl McKinnon

    Information governance (IG) is a hot topic. Yet it suffers from an identity crisis, as definitions differ across the technology landscape. Enterprise architect (EA) professionals are on the hook to...

  • For Customer Experience Professionals

    Report

    Report How To Spur Collaboration Across Your Customer Experience Ecosystem

    April 11, 2016 | TJ Keitt

    Customer experience (CX) ecosystems thrive on information-fueled collaborations. But the volume of data and the number of people involved in these interactions create barriers to effective...

  • For Application Development & Delivery Professionals

    Report

    Report Update Your Learning Strategy Using Digital Tools

    Use Technology To Engage Millennials As Well As Older Workers
    April 7, 2016 | Claire Schooley

    Learning leaders must update their learning strategy to meet the expectations of today's tech-savvy workers. This report outlines the approaches that are gaining traction. Aided by the advice of...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise File Sync And Share Platforms, Cloud Solutions, Q1 2016

    The Nine Providers That Matter Most And How They Stack Up
    March 10, 2016 | Cheryl McKinnon

    In our 40-criteria evaluation of enterprise file sync and share (EFSS) cloud providers, we identified the nine most significant ones — Box, Dropbox, Google, Huddle, IBM, Intralinks, Microsoft,...

  • For Application Development & Delivery Professionals

    Report

    Report Navigate The Turbulent Waters Of Enterprise Collaboration

    Vision: The Enterprise Collaboration Playbook
    March 4, 2016 | Art Schoeller

    Enterprise collaboration is a long-established category of technologies (e.g., email, unified communications, and social networking) that continues to evolve. Properly deployed and adopted, it can...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: People And Talent Technology, Q1 2016

    HR Process Disruption Creates New Innovation Opportunities For Startups And Incumbents
    January 28, 2016 | Paul D. Hamerman, Claire Schooley

    Organizations need a variety of technology solutions to attract, retain, and engage their people. Forrester has identified the 20 most important people and talent technology solution categories...

  • For Customer Experience Professionals

    Report

    Report Social Businesses Excel At Customer Experience

    Open Information And Knowledge Sharing Help CX Professionals Navigate An Evolving CX Ecosystem
    January 26, 2016 | TJ Keitt

    Customer experience (CX) ecosystems change rapidly. To help their businesses keep pace, CX leaders must help their companies share information and expertise with customers and partners — the...

  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Cloud Computing In China

    These Chinese Startups Will Fuel And Optimize Your Cloud Strategy
    January 25, 2016 | Frank Liu

    As companies in China increasingly adopt cloud and reap its business benefits, they will need more innovative cloud services to help them develop their business technology agenda and drive digital...

  • For Customer Experience Professionals

    Report

    Report Case Study: Unlock Design Thinking Skills With A Practical Training Program

    The National University Of Singapore Leads In Asia Pacific With A Pragmatic Design Thinking Curriculum
    January 22, 2016 | Ryan Hart

    A growing number of companies in Asia Pacific are organizing around customer experience (CX) functions and adopting design thinking principles to drive customer-centric transformations, but most...

  • For Application Development & Delivery Professionals

    Report

    Report The Future Of Learning Management Is Personalization

    Personalized Learning Experiences, Analytics, And Curated Content Are Front And Center In The Future LMS
    December 17, 2015 | Claire Schooley

    The future learning management system (LMS) will be part of employees' daily life. Whether they wish to find a short chunk of learning needed to do work, collaborate on a project, or determine the...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Brief: The Power Of Co-Creation

    Engage Colleagues, Customers, And Startups To Drive Digital Innovation
    December 3, 2015 | Martin Gill

    Remember the old, safe world where you could design a new product, give a technical specification to some developers, then sit back and wait for results? That world has gone. Digital technology —...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: ECM Divides Into Transactional And Business Content Segments

    October 21, 2015 | Craig Le Clair

    New providers and mobile, collaboration, and cloud deployment enhancements continue to alter the enterprise content management (ECM) landscape. In light of the changing market dynamics, Forrester...

  • For Application Development & Delivery Professionals

    Report

    Report Mobile Is Ubiquitous Today — But Why Not For Learning?

    October 13, 2015 | Claire Schooley

    Mobile devices are everywhere. People use them to send an email or text, read the morning news, or share a solution to a problem on an internal social network. But with all of this mobile usage,...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Know Your Users' Top Priorities When Assessing A Crowded Market
    October 2, 2015 | Cheryl McKinnon

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Big Data Search And Knowledge Discovery Solutions, Q3 2015

    Data-Driven Business Imperatives Make Search More Critical Than Ever Before
    September 24, 2015 | Mike Gualtieri, Rowan Curran

    Welcome to modern enterprise search. These solutions have evolved well beyond simple keyword search to provide contextual searches that provide more relevant results and valuable knowledge that can...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Enterprise Search And Knowledge Discovery

    September 24, 2015 | Rowan Curran

    Enterprise search has long been hamstrung by complex implementations, onerous maintenance, and less-than-spectacular search experiences for users. But the enterprise search and knowledge discovery...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Collaborative Work Management For The Enterprise

    Serving Customers Requires Tools That Work The Way Users Work
    August 28, 2015 | Margo Visitacion

    When the customer is the central focus of a company's strategy, its employees must work together more efficiently. Every day, employees focus their activities on helping their companies win, serve,...

  • For CIO Professionals

    Report

    Report Resolving The Collaboration Paradox

    Employee Collaboration Platforms Receive An Injection Of Automation
    June 26, 2015 | Nigel Fenwick

    The success of any collaboration platform depends, in part, on the ability of the system to enable employees with a problem to connect with employees who can solve that specific problem. But so...

  • For Infrastructure & Operations Professionals

    Report

    Report Accelerate Product Design With Digital Workspaces For 3D Visualization

    Recent Innovations In Graphics Hardware And Digital Workspace Technologies Improve Coordination Across Distributed Design Teams
    June 4, 2015 | David K. Johnson

    There are few things more fundamental to the competitiveness of your business than the way engineers design and develop products. 3D product design, visualization, and life-cycle management...

  • For Application Development & Delivery Professionals

    Report

    Report Embrace Technology-Based Mentoring For Employee Engagement, Growth, And Retention

    Digital Businesses Enable Mentoring Across The Enterprise
    May 11, 2015 | Claire Schooley

    Digital technology changes the mentoring paradigm. No longer is mentoring limited to face-to-face interactions. Rather, digital enables quality online discussions among mentors and mentees located...

  • For Application Development & Delivery Professionals

    Report

    Report SharePoint's Future: Engagement Workplaces For Customer Operations

    SharePoint's Days As A Broad Middleware Suite Are Over
    May 7, 2015 | John R. Rymer

    It's time for enterprise customers to narrow their expectations of SharePoint; some should reduce SharePoint's role in their application strategies. Once a server suite addressing six major...

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