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  • Enterprise Collaboration

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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For Customer Insights Professionals

    Report

    Report Define Data Responsibilities To Boost Enterprise Intelligence

    Who Does What To Maximize The Impact Of Customer Data
    November 4, 2014 | Jody Sarno, Marc Cecere, Gene Leganza

    As firms try to ramp up their data capabilities to make the best use of customer data, they are finding a lot wrong with the state of their organization. They lack the skills and knowledge they...

  • For Infrastructure & Operations Professionals

    Report

    Report Technology Management: Service Catalog Workbook

    October 9, 2014 | Chris Gallacher, Eveline Oehrlich

    This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting...

  • For Application Development & Delivery Professionals

    Report

    Report Choose Video-As-A-Service For Customer Collaboration, Mobile Connectivity, And Agility

    Enterprises Start To Replace Video Infrastructure With Cloud Services
    September 23, 2014 | Philipp Karcher

    Although skepticism still abounds over the scalability and total cost of ownership (TCO) of video-as-a-service (VaaS) offerings, more than a third of videoconferencing managers would prefer a cloud...

  • For Customer Experience Professionals

    Report

    Report How To Build A Technology Plan That Sustains Employee Engagement

    Technology Should Provide Employees With Freedom To Act On Customer Needs
    September 16, 2014 | TJ Keitt

    Engaged employees ensure that businesses consistently deliver good customer experiences over time and across channels. But beyond creating a shared understanding of the intended experience,...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Box Bets Big On Content Services Platform

    Its Yellow Brick Road Will Be A Difficult Journey

    Like Dorothy, swept from the comfort of her home in Kansas, Box finds itself in an increasingly foreboding and threatening world as Dropbox, Google, and Microsoft crush the cost of file sync and...

  • For Application Development & Delivery Professionals

    Report

    Report Learning Technologies Engage Employees, Customers, And Channel Partners

    How To Apply Major Learning Technologies In Your Blended Learning Strategy
    September 10, 2014 | Claire Schooley

    Research studies show that online learning is as effective — and in some cases more effective — than classroom learning. Technology enables fast, efficient learning and allows for in-depth analysis...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Microsoft Opens Up ALM Collaboration To All (At Last)

    Stakeholder License For Visual Studio Online Improves Collaborative ALM Capabilities
    September 8, 2014 | Jeffrey S. Hammond, Kurt Bittner

    On August 27, 2014, Microsoft announced a significant change to its Visual Studio Online (VSO) hosted application life-cycle management (ALM) service: stakeholder licenses. This licensing change...

  • For CIO Professionals

    Report

    Report Brief: Analytics Separates Signal From Noise On Enterprise Social

    August 12, 2014 | Rob Koplowitz, Nancy Wang

    The benefits of enterprise social software are becoming clearer, highlighting new challenges and opportunities. Designed to help workers create and access content and expertise more effectively...

  • For Application Development & Delivery Professionals

    Report

    Report Whiteboard Applications Meld Presentation With Collaboration

    The Resurgence Of Software And Hardware To Create Natural Interaction Using Large Touchscreens And Infinite Whiteboards
    July 24, 2014 | Philipp Karcher

    PowerPoint is a valuable tool, but tends to be overused and sometimes is just not the right tool for the job. When presentation meets collaboration, whiteboard applications may provide a far more...

  • For Application Development & Delivery Professionals

    Report

    Report Drive Continuous Improvement With Strong Change Management And Employee Training

    July 23, 2014 | Claire Schooley

    In a constantly evolving society, enterprises and their employees continuously struggle to remain both competitive and profitable. Ongoing technological innovations have made it increasingly...

  • For Application Development & Delivery Professionals

    Report

    Report Improve Customer Engagement With A Blended Learning Strategy

    Engaged Employees Are More Effective In Meeting Customer Needs
    July 23, 2014 | Claire Schooley

    Employee competence is a crucial dynamic for companies. Employee knowledge, skills, and abilities affect a company's productivity, ability to innovate, and success in satisfying customers. With...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

    Cisco And Polycom Lead, Followed By Vidyo, Avaya, Blue Jeans, And Lifesize
    July 22, 2014 | Philipp Karcher

    In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco...

  • For Application Development & Delivery Professionals

    Report

    Report Embrace Future Trends To Deliver HRM Business Impact

    July 15, 2014 | Paul D. Hamerman

    This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation...

  • For Customer Experience Professionals

    Report

    Report Collaborating Internally To Serve Empowered Customers — The Australian Approach

    July 15, 2014 | Craig Menzies

    In the age of the customer, businesses face a new era of increasingly empowered customers, shifting technology budgets and spending, and sputtering customer experience efforts. We wanted to know if...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Enterprise Endpoint Backup And Recovery Solutions

    Protect And Enable The Anytime, Anywhere Worker With Client Data Protection
    July 3, 2014 | Chris Sherman

    The information workers of today look very different from those just a few years ago. Today, they work in more places on more devices and expect services to be available 24x7. They create data on...

  • For Customer Experience Professionals

    Report

    Report Case Study: Health Leads Builds A New Customer Experience Ecosystem

    Health Leads Marries Customer And Resource Databases With Social Technologies To Address Patients' Socioeconomic Issues
    July 2, 2014 | TJ Keitt

    Health Leads is a Massachusetts-based nonprofit that seeks to improve healthcare for low-income communities. To this end, Health Leads deploys 1,000 college student Advocates to help patients in...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

    The 11 Providers That Matter Most And How They Stack Up
    June 26, 2014 | Christopher Voce, Art Schoeller

    In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

  • For Customer Experience Professionals

    Report

    Report Case Study: Red Robin Builds An Agile Customer-Centric Culture With Yammer

    The Restaurant Uses Social Tools To Engage Employees And Accelerate Innovations That Customers Crave
    June 20, 2014 | TJ Keitt

    Red Robin Gourmet Burgers, a US restaurant chain, competes in a crowded market where customer tastes change rapidly. As such, the company must build an organization that can quickly change its...

  • For Customer Experience Professionals

    Report

    Report Executive Q&A: Learning Maps; Innovative Tools For Customer Experience Training

    June 18, 2014 | Samuel Stern

    Learning maps are large-scale visualizations that use data, graphics, and illustrations to tell a story. They are an increasingly popular training tool for companies that want to transform their...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Build An Effective Digital Education Program

    Best Practices For Increasing The Digital Savviness Of Your Employees
    June 11, 2014 | Martin Gill

    eBusiness executives see a lack of digital skills and expertise as one of the critical blockers to digital transformation. In today's fast-moving, complex environment, it's no surprise that many...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Enterprise Social Platforms, Q2 2014

    The 13 Providers That Matter Most And How They Stack Up
    June 5, 2014 | Rob Koplowitz

    In Forrester's 65-criteria evaluation of enterprise social platform vendors, we identified the 13 most significant solution providers — Atlassian, blueKiwi, IBM, Jive, Microsoft, Neudesic,...

  • For Application Development & Delivery Professionals

    Report

    Report Microsoft Ascending

    In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture
    May 28, 2014 | John R. Rymer, Jeffrey S. Hammond, James Staten

    When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

  • For CIO Professionals

    Report

    Report Case Study: How Pioneer Is Transforming Its Portal Into An Engagement Workplace

    Support Your Users With An Interactive, Integrated, And Intuitive Portal
    May 23, 2014 | Rob Koplowitz, John R. Rymer

    Over the past several years, forward-thinking organizations have begun to move from intranets, which they primarily used for publishing static content, to "engagement workplaces," which add...

  • For Customer Experience Professionals

    Report

    Report Want A Healthy Customer Experience Ecosystem? Free Your Workers

    Why Simplified Access To Information Is Essential For An Adaptive Customer-Centered Enterprise
    May 23, 2014 | TJ Keitt

    A customer experience ecosystem is the product of interactions between a business' employees, partners, and customers. An emerging class of information worker -- employees who use a computer at...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Trends To Help You Enable Collaboration In Context

    Generating ROI By Delivering Value To Users And Customers
    May 21, 2014 | Art Schoeller

    Unified communications and collaboration (UC&C) solutions have been evolving from science experiments to useful business tools for a decade. Communications-enabled collaboration experiences allow...

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