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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For Application Development & Delivery Professionals

    Report

    Report How To Create A Knockout Enterprise Collaboration Strategic Plan

    Strategic Plan: The Enterprise Collaboration Playbook
    January 18, 2018 | Art Schoeller

    Enterprise collaboration programs can provide the connective tissue of the customer experience (CX) ecosystem. However, programs fall flat when application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

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    Report Effective Enterprise Collaboration Grows Your Bottom Line

    Business Case: The Enterprise Collaboration Playbook
    January 16, 2018 | TJ Keitt, Liz Witherspoon

    Business leaders often turn to application development and delivery (AD&D) pros for tools to make the business more collaborative. And AD&D pros oblige, deploying a portfolio of collaboration...

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    Report Knowing The Enterprise Collaboration Landscape Is Essential To Digital Transformation

    Landscape: The Enterprise Collaboration Playbook
    December 8, 2017 | Craig Le Clair

    Today's enterprise collaboration (EC) landscape is fragmented. Point solution providers try to coexist alongside Google and Microsoft cloud services. Team messaging and embedded collaboration...

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    Report Get A Pulse On Your Collaboration Program

    Performance Management: The Enterprise Collaboration Playbook
    November 30, 2017 | Art Schoeller

    The benefits of collaboration are hard to quantify. With the exception of email and audioconferencing, collaboration hasn't reached the phase where we're wondering what we ever did without it....

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    Report The Critical Role Of Policy In Enterprise Collaboration

    Processes: The Enterprise Collaboration Playbook
    November 28, 2017 | Art Schoeller

    A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

  • For Application Development & Delivery Professionals

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    Report Organizing For Success In Collaboration

    Organization: The Enterprise Collaboration Playbook
    November 28, 2017 | Art Schoeller

    Too often, technology leaders approach staffing for collaboration as they would other technology organization-led projects. Application development and delivery (AD&D) leaders must establish...

  • For Application Development & Delivery Professionals

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    Report Assess The Capabilities And Impact Of Your Enterprise Collaboration Toolkit

    Assessment: The Enterprise Collaboration Playbook
    October 12, 2017 | Art Schoeller

    Enterprise collaboration tools can dramatically improve the flow of information among employees and lower the barriers to deeper customer engagement. Yet adoption and actual business value can be...

  • For Application Development & Delivery Professionals

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    Report Implement Essential Change Management Practices To Improve Digital Experience Delivery

    Continuous Improvement: The Digital Experience Delivery Playbook
    October 11, 2017 | Danielle Jessee, Mark Grannan

    So, you've finished your first major digital experience delivery project: You've launched the app, modernized the website, and integrated your digital experience technologies. Now, you must create...

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    Report The Forrester Wave™: Unified Communications And Collaboration, Q3 2017

    Evaluating The Leading UC&C Vendors That Can Provide A Diversity Of Deployment Options, Including UCaaS, Hosted, Hybrid, And On-Premises
    September 27, 2017 | Art Schoeller

    In our 29-criteria evaluation of unified communications and collaboration (UC&C) providers, we identified eight of the most significant ones — Alcatel-Lucent (ALE), Avaya, Cisco, Microsoft, Mitel,...

  • For Application Development & Delivery Professionals

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    Report TechRadar™: Video Technologies, Q3 2017

    Expand Your Capabilities Today To Support The Deluge Of Video Content Tomorrow
    September 14, 2017 | Nick Barber

    If you're not using video today, you're missing a chance to grow revenue, enhance employee collaboration, and provide quality service to your customers. Application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

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    Report Vendor Landscape: Enterprise Team Messaging Apps

    Consumer Demand Drives The Next Wave Of Enterprise Collaboration
    August 15, 2017 | Art Schoeller

    Team messaging has exploded onto the enterprise scene, sprouting a myriad of startups, like Slack, and forcing established players such as Google, IBM, and Microsoft to create their own offerings....

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    Report Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook
    July 25, 2017 | Art Schoeller

    For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

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    Report Gain A Competitive Advantage Through Enterprise Collaboration

    Executive Overview: The Enterprise Collaboration Playbook
    July 3, 2017 | Art Schoeller

    Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

  • For Application Development & Delivery Professionals

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    Report The Digital Employee Experience Drives Engagement And Productivity

    Employees Need A Consumer-Grade Environment To Connect With Work
    April 14, 2017 | Paul D. Hamerman, Claire Schooley

    In the digital age, the workforce expects a technology-driven employee experience that reflects the level of innovation in consumer-grade customer experiences. Employees can benefit from an...

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    Report Enterprise Video's Future Aligns With Customer Obsession

    Your Employees Expect Video, So Use It To Engage Them
    March 2, 2017 | Nick Barber

    Enterprises can meet employees' consumer-level expectations around video and support a customer-obsessed culture at the same time. Enterprise video strategies include a mix of live and on-demand...

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    Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

    Tools And Technology: The Enterprise Collaboration Playbook
    February 15, 2017 | Art Schoeller, Rob Koplowitz

    Many organizations are making a fundamental bet on enterprise collaboration, linking the various roles in the customer experience ecosystem to the effectiveness of knowledge workers a competitive...

  • For Application Development & Delivery Professionals

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    Report Create A Benchmark Strategy For Your Enterprise Collaboration Technology

    Benchmarks: The Enterprise Collaboration Playbook
    February 15, 2017 | Art Schoeller

    Enterprise collaboration (EC) takes place independent of any specific technology, tool, or service. However, the breadth and depth of adoption and effective use of enterprise collaboration varies...

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    Report A Solid Enterprise Collaboration Road Map Reduces Risk And Drives Adoption

    Road Map: The Enterprise Collaboration Playbook
    February 7, 2017 | Art Schoeller

    Enterprise collaboration technology can transform the way that employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and...

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    Report Develop A Training Plan For The New Digital Business Analyst Role

    Business Analysts Must Master Seven Key Skills To Become Digital Business Analysts
    January 13, 2017 | Somak Roy

    The business analyst (BA) role is changing in response to the digital business imperative. But most BAs still focus on the traditional approach of eliciting requirements through process modeling....

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    Report Invest In The Next-Generation Technology Skills Required For Digital Business

    Data Science, Design Thinking, And Product Management Head The List
    December 9, 2016 | Claire Schooley

    The process of digital business transformation requires people who have a curious and creative mindset, embrace challenges, and engage in continuous learning. This report presents an overview of...

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    Report The Forrester Wave™: Enterprise Collaboration, Q4 2016

    The Nine Providers That Matter Most And How They Stack Up
    December 7, 2016 | Craig Le Clair

    AD&D pros looking to update their technology to meet new business demands often ask us about enterprise collaboration. Innovative capabilities for group messaging, document collaboration, and...

  • For Application Development & Delivery Professionals

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    Report The Forrester Wave™: Learning And Performance Management, Q4 2016

    The Nine Providers That Matter Most And How They Stack Up
    December 2, 2016 | Claire Schooley

    In our 34-criteria evaluation of learning and performance management providers, we identified the nine most significant ones — Cornerstone OnDemand, Halogen Software, Haufe, PageUp, PeopleFluent,...

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    Report Brief: Start Your Videoconferences On Time

    October 24, 2016 | Nick Barber

    Videoconferencing (VC) has become a key tool for firms wishing to break down silos between teams as they change their operating models to become more customer-obsessed. But employees frequently...

  • For Application Development & Delivery Professionals

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    Report Brief: Now You See Me — Video Chat Improves The Customer Experience

    Well-Targeted Video Chat Drives Revenue, Improves Efficiency, And Increases Customer Satisfaction
    September 15, 2016 | Nick Barber, Art Schoeller

    Live video chat for customer service drives ROI, decreases dispute-resolution time, and increases customer satisfaction for business-to-business and business-to-consumer firms. With broader...

  • For Application Development & Delivery Professionals

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    Report Vendor Landscape: Standalone Learning Management System Vendors

    The 21 Most Prominent Vendors In The Standalone LMS Market
    September 15, 2016 | Claire Schooley

    Learning management systems (LMSes) are the technology that manages corporate eLearning around the globe. Forrester estimates that the LMS market currently exceeds $3 billion. This market is...

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