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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For CIO Professionals

    Report

    Report How To Work Smarter With Customer Experience Teams

    CIOs Have A Key Role To Play In Improving Customer Outcomes
    July 17, 2017 | Tim Sheedy

    CIOs and their technology organizations develop and manage the systems that support nearly every customer experience (CX). But few tech organizations are integrated with their CX peers, and many...

  • For CIO Professionals

    Report

    Report Use ThinkTank To Overcome Group Problem-Solving Limits

    CIOs Can Learn From Consultancies To Use Collaboration Tools To Great Effect
    October 21, 2016 | Marc Cecere

    Large, geographically distributed consulting projects incur high coordination and administrative costs and limit the number of clients who can actively participate. Furthermore, dysfunctional...

  • For CIO Professionals

    Report

    Report Resolving The Collaboration Paradox

    Employee Collaboration Platforms Receive An Injection Of Automation
    June 26, 2015 | Nigel Fenwick

    The success of any collaboration platform depends, in part, on the ability of the system to enable employees with a problem to connect with employees who can solve that specific problem. But so...

  • For CIO Professionals

    Report

    Report To Stay Competitive, Nurture A Culture Of Innovation

    February 12, 2015 | Claire Schooley, Bobby Cameron

    Companies that don't innovate risk becoming marginalized, and CIOs are often expected to help accelerate innovation within their firms. The key to success in this role is creating and sustaining an...

  • For CIO Professionals

    Report

    Report The B2B Mobile Mind Shift Changes The Way Businesses Collaborate

    Developing B2B Mobile Moments Will Require Business Process Transformation
    February 4, 2015 | Dan Bieler

    Embracing mobility offers the opportunity for business innovation beyond the business-to-consumer (B2C) relationship. Increasingly, mobile engagement frames business-to-business (B2B) relationships...

  • For CIO Professionals

    Report

    Report Analyze What Your Social Business And Collaboration Stakeholders Really Need

    January 13, 2015 | Philipp Karcher

    Too often, firms launch social business and collaboration programs without a clear understanding of what key stakeholders, including business sponsors and especially employees, want. The result is...

  • For CIO Professionals

    Report

    Report Brief: Analytics Separates Signal From Noise On Enterprise Social

    August 12, 2014 | Rob Koplowitz, Nancy Wang

    The benefits of enterprise social software are becoming clearer, highlighting new challenges and opportunities. Designed to help workers create and access content and expertise more effectively...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Enterprise Social Platforms, Q2 2014

    The 13 Providers That Matter Most And How They Stack Up
    June 5, 2014 | Rob Koplowitz

    In Forrester's 65-criteria evaluation of enterprise social platform vendors, we identified the 13 most significant solution providers — Atlassian, blueKiwi, IBM, Jive, Microsoft, Neudesic,...

  • For CIO Professionals

    Report

    Report Case Study: How Pioneer Is Transforming Its Portal Into An Engagement Workplace

    Support Your Users With An Interactive, Integrated, And Intuitive Portal
    May 23, 2014 | Rob Koplowitz, John R. Rymer

    Over the past several years, forward-thinking organizations have begun to move from intranets, which they primarily used for publishing static content, to "engagement workplaces," which add...

  • For CIO Professionals

    Report

    Report Pick The Right Webcasting Tool To Drive Customer Or Employee Engagement

    May 21, 2014 | Philipp Karcher

    Between webcasting, webconferencing, and videoconferencing tools, the market for delivering slide presentations to a live audience is full of substitutes. Different products vary in their...

  • For CIO Professionals

    Report

    Report The Collaborative Economy Will Drive Business Innovation And Growth

    May 19, 2014 | Dan Bieler

    Over the past two decades, the Internet has triggered a tectonic shift in the concept of networking — one that has redefined how companies market and sell products. More recently, social media,...

  • For CIO Professionals

    Report

    Report Brief: Microsoft Office Crosses The Cloud Rubicon

    The Focus Is On Business Agility, And Here's Why It Matters
    May 14, 2014 | TJ Keitt, Ted Schadler

    Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

  • For CIO Professionals

    Report

    Report Quick Take: Top 10 Cloud Challenges Facing Media And Entertainment

    Media's Video Challenges Witnessed At NAB Will Be Yours In The Near Future
    April 24, 2014 | James Staten

    The media and entertainment vertical was one of the first to embrace public cloud computing services, and for much of this market, it is no longer an "if" or "when" but a "how" and "how-best"...

  • For CIO Professionals

    Report

    Report Pioneer Vendors: Personal Cloud

    Unified Interfaces For Personal Cloud Services
    March 5, 2014 | Michael Yamnitsky, Frank E. Gillett

    Individuals rely on personal cloud services like Dropbox and Evernote to manage an expanding array of digital content online. As such services proliferate, their users will seek ways to better...

  • For CIO Professionals

    Report

    Report Forrester's Videoconferencing Strategy Framework

    February 14, 2014 | Philipp Karcher

    The business value of videoconferencing is changing as organizations move beyond justifying the technology based on travel avoidance to enhancing collaboration and improving business outcomes. As...

  • For CIO Professionals

    Report

    Report Connected Business: A New Style Of Doing Business

    CIOs Need To Prepare For Cultural And Organizational Transformation
    February 4, 2014 | Dan Bieler

    Macro trends in technology and shifting customer behavior are giving rise to the connected business — which is not defined by technology but is rather a new style of doing business. The...

  • For CIO Professionals

    Report

    Report How Smart Companies Take Advantage Of Smart Meeting-Room Technology

    New Tools Optimize Meeting-Room Utilization And Promote Effective Collaboration
    February 3, 2014 | Philipp Karcher

    In a world of smartphones, smart cars, smart buildings, and smart cities, how do touchscreen, mobile, sensor, big data, and other smart technologies apply to the conference room? Although...

  • For CIO Professionals

    Report

    Report Brief: Your Next Portal Should Be An Engagement Workplace

    Social, Documents, Mobile, And Transactions Become Imperatives
    February 3, 2014 | Rob Koplowitz, Michael Facemire

    Many organizations face an aging and ineffective existing portal infrastructure. Upgrading will require a very different strategy that will not include anything that looks like an existing portal....

  • For CIO Professionals

    Report

    Report Best Practices For Optimizing Your Migration To A Cloud Collaboration Solution

    Lessons For CIOs Learned From Google Apps And Microsoft Office 365 Customers
    January 28, 2014 | TJ Keitt

    Many organizations are looking to move their on-premises collaboration tool sets into Google Apps or Microsoft Office 365 to take advantage of the benefits of the cloud. However, many technology...

  • For CIO Professionals

    Report

    Report Microsoft Aims SharePoint To The Cloud

    What CIOs Need To Know About The Big Shift

    With the latest release of SharePoint in early 2013, Microsoft pivots in earnest from conventional software to subscription cloud services. In SharePoint 2013, clients will find a new architecture...

  • For CIO Professionals

    Report

    Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....

  • For CIO Professionals

    Report

    Report 2016: Google Apps And Office 365

    Content, Mobile Support, And Ecosystems Will Define Success
    November 20, 2013 | TJ Keitt

    Sixty-five percent of software decision-makers tell us they plan to use or already have begun using collaboration software-as-a-service (SaaS). Fueling a lot of this interest is the availability of...

  • For CIO Professionals

    Report

    Report Best Practices When Evaluating Software For Online Meetings

    Lessons Learned From Client Reference Interviews
    November 4, 2013 | Philipp Karcher

    Forrester recently completed two Forrester Wave™ evaluations of the leading products for webconferencing and desktop videoconferencing. As part of these evaluations, we interviewed more than 60...

  • For CIO Professionals

    Report

    Report SharePoint: Solid In The Enterprise, But Missing The Mobile Shift

    October 17, 2013 | John R. Rymer, Rob Koplowitz

    This data chart details the full results of Forrester's August 2013 Global SharePoint Usage Online Survey. The results show that SharePoint continues to make slow progress on the transition to...

  • For CIO Professionals

    Report

    Report Mind The Tech Expectations Gap: Make Technology Integral To Company Culture

    October 17, 2013 | Jennifer Belissent, Ph.D.

    "Happy employees make happy customers" or so the saying goes. Employee satisfaction and engagement are correlated to business outcomes. Finding the right employees, providing them with the tools...

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