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  • Enterprise Collaboration
  • Sourcing & Vendor Management

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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For Sourcing & Vendor Management Professionals

    Report

    Report TechRadar™: Software-As-A-Service, Q1 2014

    Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?
    January 7, 2014 | Liz Herbert, Paul D. Hamerman, William Band

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

    Mobility And Video Are Now Embedded, Social To Follow
    December 18, 2012 | Brownlee Thomas, Ph.D.

    Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players
    November 2, 2012 | Liz Herbert

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

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    Report

    Report TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

    Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology
    January 3, 2012 | Liz Herbert

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Five Trends That Will Change SaaS Sourcing

    What Sourcing Professionals Need To Know About The Future Of SaaS
    November 30, 2011 | Liz Herbert

    Software-as-a-service (SaaS) has finally come of age and is now a staple of the technology landscape at most organizations. As organizations build on the basics of their SaaS sourcing and vendor...

  • For Sourcing & Vendor Management Professionals

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    Report Case Study: A Road Map For Creating A Best Practice Global UC Strategy

    How A Manufacturer Defined Its UC Strategy With A Business And End User Focus
    November 21, 2011 | Brownlee Thomas, Ph.D.

    Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

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    Report The Pros And Cons Of Free Solutions In Desktop Videoconferencing

    It Empowers The Workforce, But Puts Pressure On Security And Risk
    May 6, 2011 | Lutz Peichert

    Clients often ask Forrester why they should pay for desktop video solutions when there are free consumer market solutions that could be available to everyone in the organization. This is a valid...

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    Report Inquiry Spotlight: Video Solutions, Q1 To Q4 2010

    A Hot Market, But Questions About ROI, Vendors, And Integration Remain
    April 20, 2011 | Lutz Peichert

    Forrester has identified pervasive video as one of the four "groundswell" technologies that IT leadership will use to empower their employees over the next decade. Since Forrester's insights on...

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    Report The Implications Of A New Dynamic Workforce On Sourcing And Vendor Management

    Generation Y's Presence In The Workforce Is Changing Sourcing Strategy
    March 16, 2011 | Lutz Peichert

    The rising importance of a digital native workforce is one of the key reasons that organizations seek to create a dynamic workplace — a workplace in which employees can work independent of time and...

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    Report

    Report Europeans See New Opportunities In Combo IP Video-UC Solution Sourcing

    Pay Close Attention To Vendor Offers Regarding Integration And Interoperability
    February 9, 2011 | Brownlee Thomas, Ph.D., Caroline Roeleveld-Hoekendijk

    We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video —...

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    Report Enterprise Social Networking Can Help Crack The Code On Supplier Risk Management

    February 7, 2011 | Patrick M. Connaughton

    Forrester conducted 56 in-person and phone interviews with sourcing and vendor management executives to better understand how they are currently using supplier risk data from third-party sources....

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    Report SVM Professionals Can Play A Greater Role In Videoconferencing Strategy

    Videoconferencing Players Are Ready To Deliver With Better Solutions
    December 15, 2010 | Christopher Andrews, Caroline Roeleveld-Hoekendijk

    Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing...

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    Report The Transformation Of Sourcing Depends On Its Ability To Empower Employees

    An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology
    December 2, 2010 | Christopher Andrews

    A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by...

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    Report

    Report Five Ways SVM Enables Social While Protecting The Company's Interests

    September 27, 2010 | Christopher Andrews

    Recent Forrester data about the role of social technology in the enterprise confirms what many business professionals already suspect: more people are using social technologies, and these...

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    Report SVM Professionals Need To Market Their Value In Videoconferencing Purchasing

    An Empowered Report: Your Company's HEROes Need Your Help
    September 15, 2010 | Christopher Andrews, Caroline Roeleveld-Hoekendijk

    Marketing and strategy professionals show an increased interest in videoconferencing as a collaboration tool. They are also interested in the vendor landscape and want to understand who the key...

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    Report SVM Is Uniquely Positioned To Connect Innovation Leadership To Innovation Services

    August 3, 2010 | Christopher Andrews

    Amid the ups and downs of the global economy, the interest in innovation among senior business leadership has only increased. Most CEOs recognize that in a business environment characterized by...

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    Report Sourcing Strategies For Community Platforms

    A Key Role Emerges For Sourcing Execs As Community Platform Space Matures
    April 12, 2010 | Christopher Andrews

    Community platforms, no longer an "emerging technology" or regulated to use only in marketing departments, have evolved into common strategic business tools. As the market for these tools and...

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    Report Seven Technologies Your Business Users Will Need You To Source In 2010

    March 8, 2010 | Christopher Andrews

    For many sourcing and vendor management (S&VM) professionals, 2010 is likely to be a year of transition. With the economic meltdown of the past two years receding and cost-cutting initiatives now...

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    Report Sourcing Professionals Need To Understand The Changing Requirements Of Users

    December 2, 2009 | Christine Ferrusi Ross

    Forrester's Workforce Technographics® US Benchmark Survey, Q2 2009 provides insights into how workers spend their time with computers and smartphones, as well as key productivity and collaboration...

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    Report

    Report Mobility User Profiles, Apps, And Devices

    September 9, 2009 | Brownlee Thomas, Ph.D.

    This workbook contains an overview of mobility user profiles (user job roles and tasks, locations, applications, devices, access and support requirements), as well as mobile applications by role...

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    Report Four Essential Components Of Successful Innovation Initiatives

    April 2, 2009 | Christopher Andrews

    In 2009's difficult economic environment, many technology vendors are placing a renewed emphasis on their innovation capabilities. Not content with adopting a reactive market strategy, these...

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    Report

    Report TechRadar™ For Sourcing & Vendor Management Professionals: Software-As-A-Service

    CRM And Collaboration Are Growing, And Many New Categories Are On The Horizon, Q1 2009
    March 12, 2009 | Liz Herbert

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management professionals are taking ownership of the research, purchasing,...

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    Report

    Report Complementing India With Nearshore Strategies: Spotlight On Spain

    How European Firms Drive Nearshore Value With Spanish Resources
    February 27, 2009 | Euan Davis

    Sourcing executives rarely hear about Spain as a nearshore destination, but Spain attracts vendors and buyers alike with its large, well-qualified IT labor pool, world-class vertically focused...

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    Report Hot Companies To Watch: Q3 Update

    Profiles of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy
    September 10, 2008 | Christopher Andrews

    In this series, we highlight interesting new vendors and important technology trends. At Forrester, we've seen a strong interest in emerging technologies among our technology strategist clients as...

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    Report Tech Horizons: What The Startup Xobni Teaches Tech Vendors About Innovation

    The Company Scores A Win With A Simple Improvement To Microsoft Outlook
    July 16, 2008 | Christopher Andrews

    The San Francisco-based startup company Xobni offers personal computer users a free plug-in to Microsoft Outlook that adds improved functionality and social networking capabilities to the popular...