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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and...

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  • Report The Collaborative Economy Will Drive Business Innovation And Growth

    May 19, 2014 | Dan Bieler

    Over the past two decades, the Internet has triggered a tectonic shift in the concept of networking — one that has redefined how companies market and sell products. More recently, social media,...

  • Report Informal Learning Dominates Corporate And Customer Learning Approaches

    January 13, 2014 | Claire Schooley

    Informal learning — as an individual activity and as an activity in a social setting — is experiencing tremendous growth. This interest is due to three factors: Millennials in the workforce; faster...

  • Report SharePoint Adoption Faces Three Barriers: Mobile, Social, And Cloud

    February 27, 2013 | John R. Rymer, Rob Koplowitz

    These data charts contain the full results of Forrester's August 2012 Global SharePoint Usage Online Survey. The results indicate that weak mobile access and social computing features combined with...

  • Report The Business Impact Of Mobile Engagement

    December 18, 2012 | Ted Schadler

    Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

  • Report Smart Process Applications Fill A Big Business Gap

    They Will Grow Twice As Fast As The Enterprise Application Market
    August 8, 2012 | Andrew Bartels, Connie Moore

    Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

  • Report The Process-Driven Business Of 2020

    Why And How To Shift From Incremental Improvement To Transformation
    April 16, 2012 | Connie Moore

    Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great...

  • Report Smart Computing Connects CIOs With The Business

    Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems
    March 28, 2012 | Andrew Bartels

    It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

  • Report Case Study: A Road Map For Creating A Best Practice Global UC Strategy

    How A Manufacturer Defined Its UC Strategy With A Business And End User Focus
    November 21, 2011 | Brownlee Thomas, Ph.D.

    Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

  • Report SharePoint Adoption: Content And Collaboration Is Just The Start

    Driving A SharePoint-Based Information Workplace Will Challenge C&C Pros
    September 30, 2011 | Rob Koplowitz, John R. Rymer

    Microsoft SharePoint is poised for broader adoption as an Information Workplace platform. While most use it for content and collaboration (C&C) needs today, the platform's broad, integrated...

  • Report Integration: The Next Frontier For Enterprise Social

    The "Social Layer" Ignites The Next Wave Of Social Technology Innovation
    April 18, 2011 | Rob Koplowitz

    Enterprise social technology vendors have begun to actively position their offerings to meet integration requirements, and the term "social layer," which Forrester originally heard from Socialtext...

  • Report Amway Integrates Notes And SharePoint To Drive Its Information Workplace (IW)

    Mainsoft Provides The Crucial Glue For A Multivendor IW Strategy
    December 17, 2010 | Rob Koplowitz

    Amway runs an extremely complex, global business including product development, manufacturing, marketing, and a unique and highly successful distribution system. This complexity means that Amway IT...

  • Report Case Study: A Stanley Black & Decker HERO Empowers Employee Learning

    An Empowered Report
    November 2, 2010 | Claire Schooley

    Rob Sharpe, Stanley Black & Decker's director of sales training, exemplifies a HERO persona (highly empowered and resourceful operative), described in Forester's book Empowered. Through his efforts...

  • Report Disciplined Social Innovation

    Three Firms Achieve Tangible Results
    August 30, 2010 | Rob Koplowitz, Leslie Owens

    Companies depend on innovation to sprint out of the current economic doldrums and to return to profitability and growth. Innovation is a discipline with established best practices, needed skill...

  • Report Japan SaaS Market Forecast And Update: 2009 To 2014

    May 1, 2010 | Masami Kashiwagi

    This document provides an overview of software-as-a-service (SaaS) in order to enable vendor strategists to better understand the SaaS market in Japan. The report compares SaaS market growth with...

  • Report Harnessing Social Networking To Drive Transformation

    November 19, 2009 | Rob Koplowitz

    When one of the world's largest defense contractors says, "We need to move from a culture of 'need to know' to a culture of 'need to share,'" you stop and listen. Competing in an industry driven by...

  • Report Web Conferencing In ANZ: Making The Business Case

    October 27, 2009 | Michael Barnes

    This document provides vendor strategists with an overview of the Web conferencing market in Australia and New Zealand based on tracking of the IT and communication trends in the region, as well as...

  • Report The iPhone Is Ready For The 9 To 5

    Making iPhone Work In the Enterprise: Early Lessons Learned
    May 12, 2009 | Simon Yates

    Apple has proven adept at diverting the course of entire industries, their most recent shake-up being in the mobile device world with the iPhone. This visible diversion, which it surely is, has...

  • Report Case Study: Black & Decker Fuses eLearning And Traditional Methods To Achieve Learning Goals

    April 30, 2009 | Claire Schooley

    Successful Black & Decker sales staff need a combination of leadership skills, product knowledge skills, and hands-on experience. The sales training group, Black & Decker University, provides a...

  • Report The ROI Of Telepresence

    A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence
    February 25, 2009 | Claire Schooley

    Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment (ROI) of...

  • Report Enterprise Innovation Needs A Game Plan

    December 19, 2008 | Gil Yehuda, Chris Townsend

    The practice of fostering innovation by tapping into large groups on the Web to capture their great ideas — also known as crowdsourcing — has received much attention. Yet new trends often breed...

  • Report Alcoa Employees Access eTools For Fast Learning

    Bridging Formal And Informal Learning
    October 21, 2008 | Claire Schooley

    Employees drive corporate informal learning. They use social networking tools, intranet search tools, or specific knowledge sites for short information or learning objects. Alcoa, a leading...

  • Report It's Time To Take Games Seriously

    Video Games Provide An Effective Way To Reach Customers And Employees
    August 19, 2008 | TJ Keitt, Paul Jackson

    Serious gaming, or the use of games and gaming dynamics for non-entertainment purposes, is poised to take off thanks to the rise of Technology Populism, the greening of IT, and the emergence of the...

  • Report A Consumer Market Researcher's Introduction To Reinventing The Corporate Library

    June 27, 2008 | Ted Schadler

    Consumer market research professionals have a lot in common with corporate librarians: Both are responsible for putting information in the hands of decision-makers. A new report by Forrester is a...

  • Report Case Study: Michelin Uses Second Life For Enterprise Architecture Training

    June 4, 2008 | Erica Driver

    Michelin Group's enterprise architecture group has begun training IT application delivery professionals (e.g., developers, architects, and infrastructure, security, and integration professionals)...

  • Report Case Study: Deere & Company Library Integrates With The Business And Quantifies Its Impact

    May 20, 2008 | Leslie Owens

    Many corporate libraries face extinction because they are out of step with business needs and out of the loop with their potential customers. To overcome this challenge, Deere & Company's library...