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  • Retail

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The Retail eCommerce Playbook For 2018

The Art And Science Of Retail eCommerce

Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they are not missing either opportunities for direct online sales or ways that this...

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  • For Customer Experience Professionals

    Report

    Report Case Study: Red Robin Builds An Agile Customer-Centric Culture With Yammer

    The Restaurant Uses Social Tools To Engage Employees And Accelerate Innovations That Customers Crave
    June 20, 2014 | TJ Keitt

    Red Robin Gourmet Burgers, a US restaurant chain, competes in a crowded market where customer tastes change rapidly. As such, the company must build an organization that can quickly change its...

  • For Application Development & Delivery Professionals

    Report

    Report Informal Learning Dominates Corporate And Customer Learning Approaches

    January 13, 2014 | Claire Schooley

    Informal learning — as an individual activity and as an activity in a social setting — is experiencing tremendous growth. This interest is due to three factors: Millennials in the workforce; faster...

  • For CIO Professionals

    Report

    Report How Red Robin Gourmet Burgers Nailed Mobile Engagement: A Case Study

    June 10, 2013 | Ted Schadler

    Red Robin Gourmet Burgers is using iPads and social technology to transform the way team members serve guests and master their jobs. Technology is an essential component, but so is learning and...

  • For Application Development & Delivery Professionals

    Report

    Report SharePoint Adoption Faces Three Barriers: Mobile, Social, And Cloud

    February 27, 2013 | John R. Rymer, Rob Koplowitz

    These data charts contain the full results of Forrester's August 2012 Global SharePoint Usage Online Survey. The results indicate that weak mobile access and social computing features combined with...

  • For CIO Professionals

    Report

    Report The Business Impact Of Mobile Engagement

    December 18, 2012 | Ted Schadler

    Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

  • For CIO Professionals

    Report

    Report Smart Computing Connects CIOs With The Business

    Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems
    March 28, 2012 | Andrew Bartels

    It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

  • For CIO Professionals

    Report

    Report SharePoint Adoption: Content And Collaboration Is Just The Start

    Driving A SharePoint-Based Information Workplace Will Challenge C&C Pros
    September 30, 2011 | Rob Koplowitz, John R. Rymer

    Microsoft SharePoint is poised for broader adoption as an Information Workplace platform. While most use it for content and collaboration (C&C) needs today, the platform's broad, integrated...

  • For CIO Professionals

    Report

    Report CIOs: Support HEROes — Create Social Innovation Networks Using The PACT Framework

    An Empowered Report: Using Social Technologies To Empower Innovation
    November 22, 2010 | Nigel Fenwick

    Customers already use social technologies to wrest power away from large corporations. Now employees are also adapting social technologies in pursuit of innovations to support these empowered...

  • For Security & Risk Professionals

    Report

    Report Japan SaaS Market Forecast And Update: 2009 To 2014

    May 1, 2010 | Masami Kashiwagi

    This document provides an overview of software-as-a-service (SaaS) in order to enable vendor strategists to better understand the SaaS market in Japan. The report compares SaaS market growth with...

  • For Application Development & Delivery Professionals

    Report

    Report How Carphone Warehouse Uses Twitter And Social Media To Transform Customer Service

    January 26, 2010 | Natalie L. Petouhoff, Ph.D.

    The Carphone Warehouse (CPW) is Europe's leading independent retailer of mobile phones and services, with more than 2,400 stores in nine countries. Because CPW's customers posted comments about...

  • For Application Development & Delivery Professionals

    Report

    Report The Millennials Are Here! Are You Prepared?

    October 8, 2009 | Claire Schooley

    The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in...

  • For CIO Professionals

    Report

    Report IT In The Indian Retail Industry

    September 1, 2009 | Dane Anderson

    This report provides an assessment of the IT opportunities in the Indian retail industry in 2009 and beyond for vendor strategists. This report examines eight key segments in the retail sector:...

  • For CIO Professionals

    Report

    Report Collaboration Software Applications And Tools In Asia Pacific

    December 1, 2008 | Dane Anderson

    This document provides vendor strategists with an overview of collaboration software applications and tools on the market in Asia Pacific. Conducted from April to May 2008, report research is based...