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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For Application Development & Delivery Professionals

    Report

    Report Knowing The Enterprise Collaboration Landscape Is Essential To Digital Transformation

    Landscape: The Enterprise Collaboration Playbook
    December 8, 2017 | Craig Le Clair

    Today's enterprise collaboration (EC) landscape is fragmented. Point solution providers try to coexist alongside Google and Microsoft cloud services. Team messaging and embedded collaboration...

  • For Application Development & Delivery Professionals

    Report

    Report The Critical Role Of Policy In Enterprise Collaboration

    Processes: The Enterprise Collaboration Playbook
    November 28, 2017 | Art Schoeller

    A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

  • For Application Development & Delivery Professionals

    Report

    Report Assess The Capabilities And Impact Of Your Enterprise Collaboration Toolkit

    Assessment: The Enterprise Collaboration Playbook
    October 12, 2017 | Art Schoeller

    Enterprise collaboration tools can dramatically improve the flow of information among employees and lower the barriers to deeper customer engagement. Yet adoption and actual business value can be...

  • For Infrastructure & Operations Professionals

    Report

    Report Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

    May 24, 2017 | Elinor Klavens, Robert Stroud

    Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand...

  • For B2B Marketing Professionals

    Report

    Report Forrester Data Global Business Technographics® Applications and Collaboration Workforce Survey, 2016: Overview

    A Business Technographics Presentation
    March 29, 2017 | Phillip Hannafin

    This report is an overview of the Forrester Data Global Business Technographics® Applications And Collaboration Workforce Survey, 2016. It analyzes broad patterns among information workers across...

  • For Application Development & Delivery Professionals

    Report

    Report Enterprise Video's Future Aligns With Customer Obsession

    Your Employees Expect Video, So Use It To Engage Them
    March 2, 2017 | Nick Barber

    Enterprises can meet employees' consumer-level expectations around video and support a customer-obsessed culture at the same time. Enterprise video strategies include a mix of live and on-demand...

  • For Application Development & Delivery Professionals

    Report

    Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy

    Tools And Technology: The Enterprise Collaboration Playbook
    February 15, 2017 | Art Schoeller, Rob Koplowitz

    Many organizations are making a fundamental bet on enterprise collaboration, linking the various roles in the customer experience ecosystem to the effectiveness of knowledge workers a competitive...

  • For Infrastructure & Operations Professionals

    Report

    Report ChatOps: The Missing Ingredient To Improve Customer Experience

    DevOps Demands The Speed, Context, And Collaboration Of ChatOps
    January 6, 2017 | Elinor Klavens, Milan Hanson

    Information sharing and communication are slowing down distributed infrastructure and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Start Your Videoconferences On Time

    October 24, 2016 | Nick Barber

    Videoconferencing (VC) has become a key tool for firms wishing to break down silos between teams as they change their operating models to become more customer-obsessed. But employees frequently...

  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Videoconferencing Platforms

    Videoconferencing Becomes Key To Collaboration And Employee Experience
    September 2, 2016 | Nick Barber

    The days when executives held the keys to the boardroom that housed the high-end videoconferencing (VC) system are no more. Now enterprises can improve employee experiences by deploying VC to their...

  • For Application Development & Delivery Professionals

    Report

    Report How To Create A Knockout Enterprise Collaboration Strategic Plan

    Strategic Plan: The Enterprise Collaboration Playbook
    July 14, 2016 | Art Schoeller

    Enterprise collaboration programs can provide the connective tissue of the customer experience (CX) ecosystem. However, programs fall flat when application development and delivery (AD&D)...

  • For Application Development & Delivery Professionals

    Report

    Report The (Social) Future Of Software Development

    Close Your Developer Gap By Appealing To Developers' Social Side
    May 4, 2016 | Jeffrey S. Hammond

    Application development and delivery (AD&D) leaders are facing a crisis in the kitchen: There don't seem to be enough top chefs to go around. A gap exists between the supply of good developers and...

  • For Application Development & Delivery Professionals

    Report

    Report Define Business Value In Collaboration

    Business Value: The Enterprise Collaboration Playbook
    March 4, 2016 | Art Schoeller

    Growing evidence points to a road to measuring collaboration success. Sales, customer service, and the supply chain are initial areas where collaboration adds measurable business value. Once...

  • For Application Development & Delivery Professionals

    Report

    Report Mobile Is Ubiquitous Today — But Why Not For Learning?

    October 13, 2015 | Claire Schooley

    Mobile devices are everywhere. People use them to send an email or text, read the morning news, or share a solution to a problem on an internal social network. But with all of this mobile usage,...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Know Your Users' Top Priorities When Assessing A Crowded Market
    October 2, 2015 | Cheryl McKinnon

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Collaborative Work Management For The Enterprise

    Serving Customers Requires Tools That Work The Way Users Work
    August 28, 2015 | Margo Visitacion

    When the customer is the central focus of a company's strategy, its employees must work together more efficiently. Every day, employees focus their activities on helping their companies win, serve,...

  • For Enterprise Architecture Professionals

    Report

    Report Information Strategies Move Center Stage

    March 20, 2015 | Gene Leganza

    The flood of information coming from widespread digitization has created new opportunities and risks that business executives can't ignore. Forrester is seeing a dramatic uptick in the importance...

  • For CIO Professionals

    Report

    Report The B2B Mobile Mind Shift Changes The Way Businesses Collaborate

    Developing B2B Mobile Moments Will Require Business Process Transformation
    February 4, 2015 | Dan Bieler

    Embracing mobility offers the opportunity for business innovation beyond the business-to-consumer (B2C) relationship. Increasingly, mobile engagement frames business-to-business (B2B) relationships...

  • For Infrastructure & Operations Professionals

    Report

    Report What You Need In A Mobile Collaboration App

    Forrester's Guide For Assessing Cloud Collaboration Vendors' Preparedness For The Mobile Mind Shift
    December 10, 2014 | TJ Keitt, Christian Kane

    Helping an increasingly mobile workforce work with customers has been a catalyst for many Forrester clients to move toward cloud collaboration technologies like Box and Google Apps. However, to...

  • For Application Development & Delivery Professionals

    Report

    Report Choose Video-As-A-Service For Customer Collaboration, Mobile Connectivity, And Agility

    Enterprises Start To Replace Video Infrastructure With Cloud Services
    September 23, 2014 | Philipp Karcher

    Although skepticism still abounds over the scalability and total cost of ownership (TCO) of video-as-a-service (VaaS) offerings, more than a third of videoconferencing managers would prefer a cloud...

  • For Application Development & Delivery Professionals

    Report

    Report Embrace Future Trends To Deliver HRM Business Impact

    July 15, 2014 | Paul D. Hamerman

    This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation...

  • For Customer Experience Professionals

    Report

    Report Collaborating Internally To Serve Empowered Customers — The Australian Approach

    July 15, 2014 | Craig Menzies

    In the age of the customer, businesses face a new era of increasingly empowered customers, shifting technology budgets and spending, and sputtering customer experience efforts. We wanted to know if...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Enterprise Endpoint Backup And Recovery Solutions

    Protect And Enable The Anytime, Anywhere Worker With Client Data Protection
    July 3, 2014 | Chris Sherman

    The information workers of today look very different from those just a few years ago. Today, they work in more places on more devices and expect services to be available 24x7. They create data on...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

    The 11 Providers That Matter Most And How They Stack Up
    June 26, 2014 | Christopher Voce, Art Schoeller

    In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

  • For CIO Professionals

    Report

    Report The Collaborative Economy Will Drive Business Innovation And Growth

    May 19, 2014 | Dan Bieler

    Over the past two decades, the Internet has triggered a tectonic shift in the concept of networking — one that has redefined how companies market and sell products. More recently, social media,...

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