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The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration strategy engages employees and connects...

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  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise File Sync And Share Platforms — Hybrid Solutions, Q4 2017

    The 10 Providers That Matter Most And How They Stack Up
    December 12, 2017 | Cheryl McKinnon

    In our 37-criteria evaluation of enterprise file sync and share (EFSS) hybrid solution providers, we identified the 10 most significant ones — Accellion, Acronis, Axway (Syncplicity), BlackBerry,...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise File Sync And Share Platforms — Cloud Solutions, Q4 2017

    The 11 Providers That Matter Most And How They Stack Up
    December 6, 2017 | Cheryl McKinnon

    In our 35-criteria evaluation of enterprise file sync and share (EFSS) solution cloud providers, we identified the 11 most significant ones — Axway (Syncplicity), Box, Citrix, Dropbox, Egnyte,...

  • For Application Development & Delivery Professionals

    Report

    Report Get A Pulse On Your Collaboration Program

    Performance Management: The Enterprise Collaboration Playbook
    November 30, 2017 | Art Schoeller

    The benefits of collaboration are hard to quantify. With the exception of email and audioconferencing, collaboration hasn't reached the phase where we're wondering what we ever did without it....

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Unified Communications And Collaboration, Q3 2017

    Evaluating The Leading UC&C Vendors That Can Provide A Diversity Of Deployment Options, Including UCaaS, Hosted, Hybrid, And On-Premises
    September 27, 2017 | Art Schoeller

    In our 29-criteria evaluation of unified communications and collaboration (UC&C) providers, we identified eight of the most significant ones — Alcatel-Lucent (ALE), Avaya, Cisco, Microsoft, Mitel,...

  • For B2B Marketing Professionals

    Report

    Report Forrester Data Global Business Technographics® Applications and Collaboration Workforce Survey, 2016: Overview

    A Business Technographics Presentation
    March 29, 2017 | Phillip Hannafin

    This report is an overview of the Forrester Data Global Business Technographics® Applications And Collaboration Workforce Survey, 2016. It analyzes broad patterns among information workers across...

  • For Infrastructure & Operations Professionals

    Report

    Report Breakout Vendors: Workplace Technology Innovation

    Three Innovative Workplace Tech Vendors Boost Employee Productivity And Customer Satisfaction
    February 10, 2017 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders responsible for workforce experience and technology increasingly think of buildings and the technologies within them not just as places to do work but as...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Collaboration, Q4 2016

    The Nine Providers That Matter Most And How They Stack Up
    December 7, 2016 | Craig Le Clair

    AD&D pros looking to update their technology to meet new business demands often ask us about enterprise collaboration. Innovative capabilities for group messaging, document collaboration, and...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise Collaborative Work Management, Q4 2016

    The 13 Providers That Matter Most And How They Stack Up
    October 17, 2016 | Margo Visitacion

    In our 25-criteria evaluation of enterprise collaborative work management (CWM) providers, we identified the 13 most significant ones — Asana, Atlassian, Clarizen, Huddle, LeanKit, LiquidPlanner,...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise File Sync And Share Platforms, Hybrid Solutions, Q2 2016

    The 10 Providers That Matter Most And How They Stack Up
    April 26, 2016 | Cheryl McKinnon

    In our 37-criteria evaluation of enterprise file sync and share (EFSS) providers with hybrid or on-premises deployment options, we identified the 10 most significant — Accellion, Acronis,...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Enterprise File Sync And Share Platforms, Cloud Solutions, Q1 2016

    The Nine Providers That Matter Most And How They Stack Up
    March 10, 2016 | Cheryl McKinnon

    In our 40-criteria evaluation of enterprise file sync and share (EFSS) cloud providers, we identified the nine most significant ones — Box, Dropbox, Google, Huddle, IBM, Intralinks, Microsoft,...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Know Your Users' Top Priorities When Assessing A Crowded Market
    October 2, 2015 | Cheryl McKinnon

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Collaborative Work Management For The Enterprise

    Serving Customers Requires Tools That Work The Way Users Work
    August 28, 2015 | Margo Visitacion

    When the customer is the central focus of a company's strategy, its employees must work together more efficiently. Every day, employees focus their activities on helping their companies win, serve,...

  • For Application Development & Delivery Professionals

    Report

    Report SharePoint's Future: Engagement Workplaces For Customer Operations

    SharePoint's Days As A Broad Middleware Suite Are Over
    May 7, 2015 | John R. Rymer

    It's time for enterprise customers to narrow their expectations of SharePoint; some should reduce SharePoint's role in their application strategies. Once a server suite addressing six major...

  • For Application Development & Delivery Professionals

    Report

    Report Shift Your Expectations Of SharePoint

    December 12, 2014 | Rob Koplowitz, John R. Rymer

    This data chart details the full results of Forrester's Q3 2014 Global SharePoint Usage Online Survey. The results show that Microsoft's drive to move SharePoint users to the cloud is working, but...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Microsoft Opens Up ALM Collaboration To All (At Last)

    Stakeholder License For Visual Studio Online Improves Collaborative ALM Capabilities
    September 8, 2014 | Jeffrey S. Hammond, Kurt Bittner

    On August 27, 2014, Microsoft announced a significant change to its Visual Studio Online (VSO) hosted application life-cycle management (ALM) service: stakeholder licenses. This licensing change...

  • For Infrastructure & Operations Professionals

    Report

    Report The Forrester Wave™: On-Premises Unified Communications And Collaboration, Q2 2014

    The 11 Providers That Matter Most And How They Stack Up
    June 26, 2014 | Christopher Voce, Art Schoeller

    In Forrester's 29-criteria evaluation of enterprise on-premises unified communications and collaboration (UC&C) solutions vendors, we identified the 11 most significant providers — Aastra...

  • For Customer Experience Professionals

    Report

    Report Case Study: Red Robin Builds An Agile Customer-Centric Culture With Yammer

    The Restaurant Uses Social Tools To Engage Employees And Accelerate Innovations That Customers Crave
    June 20, 2014 | TJ Keitt

    Red Robin Gourmet Burgers, a US restaurant chain, competes in a crowded market where customer tastes change rapidly. As such, the company must build an organization that can quickly change its...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Enterprise Social Platforms, Q2 2014

    The 13 Providers That Matter Most And How They Stack Up
    June 5, 2014 | Rob Koplowitz

    In Forrester's 65-criteria evaluation of enterprise social platform vendors, we identified the 13 most significant solution providers — Atlassian, blueKiwi, IBM, Jive, Microsoft, Neudesic,...

  • For Application Development & Delivery Professionals

    Report

    Report Microsoft Ascending

    In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture
    May 28, 2014 | John R. Rymer, Jeffrey S. Hammond, James Staten

    When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

  • For CIO Professionals

    Report

    Report Pick The Right Webcasting Tool To Drive Customer Or Employee Engagement

    May 21, 2014 | Philipp Karcher

    Between webcasting, webconferencing, and videoconferencing tools, the market for delivering slide presentations to a live audience is full of substitutes. Different products vary in their...

  • For CIO Professionals

    Report

    Report Brief: Microsoft Office Crosses The Cloud Rubicon

    The Focus Is On Business Agility, And Here's Why It Matters
    May 14, 2014 | TJ Keitt, Ted Schadler

    Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

  • For CIO Professionals

    Report

    Report Best Practices For Optimizing Your Migration To A Cloud Collaboration Solution

    Lessons For CIOs Learned From Google Apps And Microsoft Office 365 Customers
    January 28, 2014 | TJ Keitt

    Many organizations are looking to move their on-premises collaboration tool sets into Google Apps or Microsoft Office 365 to take advantage of the benefits of the cloud. However, many technology...

  • For Application Development & Delivery Professionals

    Report

    Report Are You Ready For SharePoint's Big Pivot?

    What You Need To Know To Make The Shift To SharePoint 2013
    January 27, 2014 | John R. Rymer, Rob Koplowitz

    With the latest release of SharePoint in early 2013, Microsoft pivots in earnest from conventional software to subscription cloud services. Among SharePoint releases, the 2013 edition carries big...

  • For CIO Professionals

    Report

    Report Microsoft Aims SharePoint To The Cloud

    What CIOs Need To Know About The Big Shift

    With the latest release of SharePoint in early 2013, Microsoft pivots in earnest from conventional software to subscription cloud services. In SharePoint 2013, clients will find a new architecture...

  • For CIO Professionals

    Report

    Report Market Overview: Hosted Collaboration Services Providers

    Alternatives To Google Apps And Microsoft Office 365 Emerge
    November 22, 2013 | TJ Keitt

    Sixty-five percent of IT leaders Forrester recently surveyed said they are interested in or already using software-as-a-service (SaaS) for some portion of their collaboration technology portfolio....