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  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™: Video Technologies, Q3 2017

    Expand Your Capabilities Today To Support The Deluge Of Video Content Tomorrow
    September 14, 2017 | Nick Barber

    If you're not using video today, you're missing a chance to grow revenue, enhance employee collaboration, and provide quality service to your customers. Application development and delivery (AD&D)...

  • For CIO Professionals

    Report

    Report How To Work Smarter With Customer Experience Teams

    CIOs Have A Key Role To Play In Improving Customer Outcomes
    July 17, 2017 | Tim Sheedy

    CIOs and their technology organizations develop and manage the systems that support nearly every customer experience (CX). But few tech organizations are integrated with their CX peers, and many...

  • For Infrastructure & Operations Professionals

    Report

    Report Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

    May 24, 2017 | Elinor Klavens, Robert Stroud

    Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand...

  • For Enterprise Architecture Professionals

    Report

    Report Confidently Conduct B2B Negotiations With Secure Deal Rooms

    Growth-Oriented Firms Need Secure, Cross-Enterprise Sharing Technologies For M&A — And Other Sensitive B2B Negotiations
    November 10, 2016 | Cheryl McKinnon

    B2B negotiations often require a cloak of confidentiality. Mergers and acquisitions (M&A) and divestitures involve sensitive materials that could damage a business if leaked. Secure document...

  • For B2C Marketing Professionals

    Report

    Report Marketers: Conquer The Linguistic Divide That's Sabotaging Your Business Technology Agenda

    How To Create A Marketing And Technology Lingua Franca
    May 11, 2016 | Melissa Parrish

    Marketers charged with leading their company's march toward customer obsession must collaborate with their technology colleagues more often — and more deeply — than ever before. But too often these...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Know Your Users' Top Priorities When Assessing A Crowded Market
    October 2, 2015 | Cheryl McKinnon

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is...

  • For Security & Risk Professionals

    Report

    Report Quick Take: Use "Customer-Managed Keys" To Regain Control Of Your Data

    Your Digital Business Can Adopt Cloud Services Without Sacrificing Security Or Privacy
    February 10, 2015 | Tyler Shields, Heidi Shey

    On February 10, 2015, Box announced a new enterprise key management system for security of content stored in the Box cloud. This new key management offering adds support for external encryption,...

  • For Application Development & Delivery Professionals

    Report

    Report The Forrester Wave™: Enterprise Video Platforms And Webcasting, Q1 2015

    Choose From Solutions For Presenting Live Or Publishing Video On Demand To Internal Or External Audiences
    February 3, 2015 | Philipp Karcher

    In Forrester's 24-criteria evaluation of enterprise video platform and webcasting vendors, we identified the 16 most significant providers — BrightTalk, Cisco, InXpo, Kaltura, Kontiki, Kulu Valley,...

  • For B2B Marketing Professionals

    Report

    Report How Customer Activation Better Wins And Serves Business Buyers

    January 2, 2015 | Laura Ramos, Rob Koplowitz

    Customer-activated enterprises are firms that turn every customer interaction into new ways to differentiate experiences, deliver value, and capture value. Since marketing benefits the most when...

  • For Enterprise Architecture Professionals

    Report

    Report TechRadar™: Customer-Centric BPM Technology, Q4 2014

    December 22, 2014 | Clay Richardson

    The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and...

  • For Customer Experience Professionals

    Report

    Report Brief: Who Needs CX Certifications?

    Nice-To-Have Rather Than Essential CX Learning Programs
    December 17, 2014 | Samuel Stern

    In the age of the customer — when companies only win by being customer-obsessed and delivering exceptional experiences — customer experience (CX) will mature into a full-fledged profession. But the...

  • For Application Development & Delivery Professionals

    Report

    Report Shift Your Expectations Of SharePoint

    December 12, 2014 | Rob Koplowitz, John R. Rymer

    This data chart details the full results of Forrester's Q3 2014 Global SharePoint Usage Online Survey. The results show that Microsoft's drive to move SharePoint users to the cloud is working, but...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: People And Talent Applications Will Promote Engagement And Performance In 2015

    December 11, 2014 | Paul D. Hamerman, Claire Schooley

    Processes and strategies for people and talent are evolving quickly as companies learn how to harness disruptive new technologies. A decade ago, companies viewed their people and talent management...

  • For Customer Experience Professionals

    Report

    Report Want To Improve Your Customer Experience? Turn To The Cloud

    Cloud Technologies Provide Employees, Partners, And Customers With The Agility They Need
    November 19, 2014 | TJ Keitt

    Technology grounds your customer experience (CX) ecosystem. It's embedded in your products; it facilitates customer understanding; it enhances your channels; and it empowers your employees. But...

  • For Customer Experience Professionals

    Report

    Report Empower Your Employees To Renovate Your Customer Experience Ecosystem

    Tap Workers' Knowledge Of Ecosystem Constituencies To Create New Value
    November 18, 2014 | TJ Keitt

    Building healthy customer experience (CX) ecosystems is challenging because CX executives often don't view customer experience holistically. Fortunately, there are employees in the workplace that...

  • For Infrastructure & Operations Professionals

    Report

    Report Technology Management: Service Catalog Workbook

    October 9, 2014 | Chris Gallacher, Eveline Oehrlich

    This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting...

  • For Application Development & Delivery Professionals

    Report

    Report Choose Video-As-A-Service For Customer Collaboration, Mobile Connectivity, And Agility

    Enterprises Start To Replace Video Infrastructure With Cloud Services
    September 23, 2014 | Philipp Karcher

    Although skepticism still abounds over the scalability and total cost of ownership (TCO) of video-as-a-service (VaaS) offerings, more than a third of videoconferencing managers would prefer a cloud...

  • For Application Development & Delivery Professionals

    Report

    Report Brief: Box Bets Big On Content Services Platform

    Its Yellow Brick Road Will Be A Difficult Journey

    Like Dorothy, swept from the comfort of her home in Kansas, Box finds itself in an increasingly foreboding and threatening world as Dropbox, Google, and Microsoft crush the cost of file sync and...