7 results in Reports
 
Sort by:
Refine
  • Video & Teleconferencing

Featured content

The Enterprise Collaboration Playbook For 2018

Gain A Competitive Advantage Through Enterprise Collaboration

Many of today's collaboration technology initiatives fall well short of their transformational potential. But a properly executed enterprise collaboration (EC) strategy engages employees and...

Search Results

  • Report The Forrester Tech Tide™: Enterprise Collaboration, Q1 2018

    20 Technologies Underpin Enterprise Collaboration
    February 16, 2018 | Art Schoeller, Nick Barber

    Enterprise collaboration (EC) is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in collaboration, companies are evaluating and...

  • Report TechRadar™: Video Technologies, Q3 2017

    Expand Your Capabilities Today To Support The Deluge Of Video Content Tomorrow
    September 14, 2017 | Nick Barber

    If you're not using video today, you're missing a chance to grow revenue, enhance employee collaboration, and provide quality service to your customers. Application development and delivery (AD&D)...

  • Report Enterprise Video's Future Aligns With Customer Obsession

    Your Employees Expect Video, So Use It To Engage Them
    March 2, 2017 | Nick Barber

    Enterprises can meet employees' consumer-level expectations around video and support a customer-obsessed culture at the same time. Enterprise video strategies include a mix of live and on-demand...

  • Report Breakout Vendors: Workplace Technology Innovation

    Three Innovative Workplace Tech Vendors Boost Employee Productivity And Customer Satisfaction
    February 10, 2017 | Andrew Hewitt

    Infrastructure and operations (I&O) leaders responsible for workforce experience and technology increasingly think of buildings and the technologies within them not just as places to do work but as...

  • Report Brief: Start Your Videoconferences On Time

    October 24, 2016 | Nick Barber

    Videoconferencing (VC) has become a key tool for firms wishing to break down silos between teams as they change their operating models to become more customer-obsessed. But employees frequently...

  • Report Brief: Now You See Me — Video Chat Improves The Customer Experience

    Well-Targeted Video Chat Drives Revenue, Improves Efficiency, And Increases Customer Satisfaction
    September 15, 2016 | Nick Barber, Art Schoeller

    Live video chat for customer service drives ROI, decreases dispute-resolution time, and increases customer satisfaction for business-to-business and business-to-consumer firms. With broader...

  • Report Vendor Landscape: Videoconferencing Platforms

    Videoconferencing Becomes Key To Collaboration And Employee Experience
    September 2, 2016 | Nick Barber

    The days when executives held the keys to the boardroom that housed the high-end videoconferencing (VC) system are no more. Now enterprises can improve employee experiences by deploying VC to their...