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The Enterprise Content Management Playbook For 2018

Executive Overview: The Content Management Playbook

Enterprise content management (ECM) is a discipline in transition in 2017. Enterprise architecture (EA) professionals know that the volume of their business and transactional content continues to...

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  • For Enterprise Architecture Professionals

    Report

    Report Capture-As-A-Service (CaaS), Cognitive, And Six Other Trends Shape The Future Of Capture

    November 29, 2016 | Craig Le Clair

    Digital acceleration has pushed legacy capture solutions to their limits. The pixel mindset of the last three decades has given way to smarter solutions that manage more channels, formats, and...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Document Stores, Q3 2016

    Flexible Data Structure Support For Next-Gen Apps Is Driving Adoption Of Document Stores
    September 8, 2016 | Noel Yuhanna

    The use of documents in modern applications has grown significantly across industries to support new and emerging use cases. Document store databases offer enterprise architecture (EA) pros new...

  • For Enterprise Architecture Professionals

    Report

    Report Brief: Five Reasons The Dell Acquisition Will End Up As A Positive For Documentum Customers

    A Spinoff May Be Just What The Doctor Ordered
    November 16, 2015 | Craig Le Clair, Cheryl McKinnon

    Investors and analysts are divided on the future of EMC's Documentum in the wake of the Dell acquisition, as competition from heavy architecture and lightweight cloud-based alternatives has...

  • For Enterprise Architecture Professionals

    Report

    Report Vendor Landscape: Document-Centric Collaboration, Q4 2015

    Know Your Users' Top Priorities When Assessing A Crowded Market
    October 2, 2015 | Cheryl McKinnon

    Documents encapsulate the knowledge and decisions that information workers use to accomplish their goals. Collaboration -- with peers, customers, partners, and trusted external experts -- is...

  • For Enterprise Architecture Professionals

    Report

    Report Correspondence Management — A Reclamation Project For Many But A Superfund Site For Most

    Ten Best Practices To Achieve 50% Adoption By 2020
    August 20, 2015 | Craig Le Clair

    Enterprises have been glacially slow to convert customer correspondence produced from core systems to electronic delivery, despite potential bottom-line and customer experience benefits. To reach...

  • For Enterprise Architecture Professionals

    Report

    Report Manage Your Customer Content In The Salesforce Context

    Enterprise Content Management Adds Value When Documents Drive Deals
    May 27, 2015 | Cheryl McKinnon

    Salesforce has become a dominant platform for customer-facing sales and service professionals, as well as the marketing, operations, and technical teams that support them. Active users spend much...

  • For Enterprise Architecture Professionals

    Report

    Report Convert Core Output To Digital Now

    Fifty Percent Of Core-System Output Will Be Digital By 2020
    July 10, 2014 | Craig Le Clair

    The output from core systems is mostly communications of record — a monthly statement or a letter cancelling a policy. Forrester clients frequently ask about converting this type of output from...

  • For Enterprise Architecture Professionals

    Report

    Report Developing The Value Side Of The DOCCM Business Case

    September 4, 2013 | Craig Le Clair

    Enterprise architects (EAs) looking to help their business improve the customer experience now realize the potential of document output for customer communications management (DOCCM). At the same...

  • For CIO Professionals

    Report

    Report Document Collaboration Vendor Landscape

    May 30, 2013 | Rob Koplowitz

    In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...

  • For CIO Professionals

    Report

    Report The Forrester Wave™: Smart Process Applications, Q2 2013

    The 12 Smart Process App Vendors That Matter Most Today And How They Stack Up
    April 24, 2013 | Andrew Bartels, Connie Moore

    Smart process applications are a new and emerging category of applications designed to help CIOs and their firms improve the effectiveness of their human-centric business activities. But finding...

  • For CIO Professionals

    Report

    Report Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

  • For Enterprise Architecture Professionals

    Report

    Report The Forrester Wave™: Multichannel Capture, Q3 2012

    Vendors Move Toward Mature Service Offerings
    August 15, 2012 | Alan Weintraub, Craig Le Clair

    If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester...

  • For CIO Professionals

    Report

    Report Smart Process Applications Fill A Big Business Gap

    They Will Grow Twice As Fast As The Enterprise Application Market
    August 8, 2012 | Andrew Bartels, Connie Moore

    Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

  • For Application Development & Delivery Professionals

    Report

    Report Prepare For Paper Decline: Offload Output To Document Processing Service Providers

    September 20, 2011 | Craig Le Clair

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct...

  • For Application Development & Delivery Professionals

    Report

    Report Use Efficient Document Service Providers To Offset High Document Costs

    June 29, 2011 | Craig Le Clair

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

  • For Application Development & Delivery Professionals

    Report

    Report The State Of The Document Processing Services Industry 2011

    Managed Print Services Show Steady Growth
    March 22, 2011 | Craig Le Clair

    Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

  • For CIO Professionals

    Report

    Report IBM Case Manager Productizes The Information Workplace

    November 16, 2010 | Rob Koplowitz

    The Information Workplace is moving from vision to reality. The best evidence is coming in the form of vendors offering broad, previously disparate functionality packaged together to solve common...

  • For Customer Experience Professionals

    Report

    Report Three Ways To Drive Document Value

    How To Keep Documents From Being The Weak Link In Your Customer Experience
    November 2, 2010 | Elizabeth Boehm

    Despite consumers' increasing online migration, documents — both paper and electronic — remain central to their relationships with many of the companies they do business with. But the role of...

  • For eBusiness & Channel Strategy Professionals

    Report

    Report Case Study: Skandia UK Evolves Online And Improves Multichannel Communications

    May 4, 2010 | Chad Mitchell

    In 2007, Skandia UK underwent a metamorphosis of its business, as its online investment business overtook its life and pensions business to become the largest business segment by total assets. More...

  • For CIO Professionals

    Report

    Report SharePoint Server 2010: An Evolutionary Step Toward Content-Centric Middleware

    January 25, 2010 | Rob Koplowitz

    At the SharePoint Conference in October 2009, Microsoft disclosed the full functional road map for SharePoint Server 2010. Forrester views this release as evolutionary, not revolutionary. Since its...

  • For Application Development & Delivery Professionals

    Report

    Report Implementing Managed Print Services (MPS)

    Sourcing Is A Work In Progress For Many Enterprises
    December 24, 2009 | Craig Le Clair

    Deteriorating market conditions have led to a renewed focus on office equipment optimization to save costs. Yet transition from the purchasing department's copier and fleet purchasing procedures to...

  • For Enterprise Architecture Professionals

    Report

    Report Collaboration, Search, And Compliance Drive 2010 ECM Investments

    Findings From Forrester's October 2009 Global Enterprise Content Management Online Survey
    December 8, 2009 | Stephen Powers

    Forrester recently surveyed 170 information and knowledge management (I&KM) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year....

  • For Infrastructure & Operations Professionals

    Report

    Report TechRadar™ For I&O Professionals: Green IT 1.0 Technologies, Q2 2009

    Helping IT Ops Professionals Understand And Prioritize Green IT Hardware, Software, And Service Investments
    June 12, 2009 | Doug Washburn

    Green IT is on the rise. Even in the face of a weak economy, twice as many organizations expect to accelerate their green IT plans as expect to slow them down. Why is this? Green IT initiatives are...

  • For Infrastructure & Operations Professionals

    Report

    Report No Capex, No Problem: Eight "Guerrilla" Tactics To Reduce Facilities Costs Without Capital Investment

    May 8, 2009 | Doug Washburn

    Reducing facilities costs — such as energy, paper, and real estate — is a top priority in 2009 for IT infrastructure and operations (I&O) professionals as organizations look to cut expenses. As...

  • Report

    Report Best Practices: Customer Onboarding

    A Visible Target During Economic Uncertainty
    April 27, 2009 | Craig Le Clair

    Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results...

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