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• Report Asset-Based Consulting Will Gradually Change The Consulting Revenue Model

  CIOs: Base Your Selection On What The Consultants Know And The Resources They Have Access To Inside And Outside Their Consultancy

  August 13, 2015 | Marc Cecere

  The days of consultants relying on individual experience to execute complex projects are waning. The best consultancies are increasingly using reusable assets in the form of templates, best...

• Report Optimize Scalable Workload-Specific Infrastructure For Customer Experiences

  New Options For Configuring Highly Scalable Systems Can Improve The ROI Of Infrastructure Investments

  August 11, 2014 | Richard Fichera

  You face the difficult task of designing the expansive and scalable infrastructure that supports many of your new customer-facing systems of engagement and their associated analytics. Do not fall...

• Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 3 Of 5

  Analysis Of Business Monitoring Technologies In The "Survival" Ecosystem Phase

  November 27, 2013 | John Rakowski

  In Part 3 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine eight technologies in the "Survival" ecosystem phase: business activity monitoring, cloud cost...

• Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 1 Of 5

  To Become A True Business Partner, Focus Investment On Customer-Centric Monitoring Technologies

  September 9, 2013 | John Rakowski, Jean-Pierre Garbani

  The monitoring technology market is awash with solutions, marketing acronyms, best practices, and the promise of "proactive" technology management. For many enterprise IT organizations, this...

• Report Software Audits: The Pain, The Shame, And The Gain

  If You Haven't Been Audited Yet, Chances Are You Will Be Soon — So Be Prepared

  August 29, 2013 | Mark Bartrick

  Forrester sees a growing list of clients that find themselves forced to pay out for noncompliance. It seems that software audits are causing increasing pain as organizations struggle to keep...

• Report Avoiding The Compliance Challenges Of Software Virtualization

  Avoid Licensing Issues By Understanding The Rules And Employing Software Optimizing Technology

  July 16, 2013 | Mark Bartrick

  There are many benefits associated with software virtualization, and the majority of Forrester clients have already started their virtualization journey. However, like any licensing metric, the...

• Report The State And Direction Of Software Asset Management: 2012 To 2013

  Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need

  March 19, 2013 | Stephen Mann

  The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...

• Report RFP Template For Software Asset Management Solutions

  December 28, 2012 | Stephen Mann

  This template is intended to provide a starting point for thinking about sections to include in an RFP for software asset management (SAM) solutions. This template should be viewed as an...

• Report Accelerate Your Software License Optimization Program By Using Specialist Services Providers

  Use Experts' Tools, Processes, And People To Replace Failing SAM

  October 9, 2012 | Duncan Jones

  If you've recently had a bad software audit experience, are worried about license compliance, or want to cut wasteful software expenditure, you may need to replace traditional, but obsolete,...

• Report Managing An IBM Software Audit

  Understand Eight Key Steps In The Audit Process, And Be Better Prepared

  February 21, 2012 | Clarence Villanueva

  An unexpected IBM software audit can sow the seeds of partner discontent in a good supplier relationship. With the official arrival of an IBM software audit letter, your IT organization must...

• Report Introducing Software License Optimization

  September 29, 2011 | Duncan Jones

  This report describes how sourcing and vendor management leaders can practice continuous improvement as part of Forrester's strategic software sourcing approach. Software asset management (SAM),...

• Report Best Practices For Surviving Software Compliance Audits

  Control Each Stage Of The Process To Minimize The Risks

  July 15, 2011 | Duncan Jones

  Forrester clients continue to face increasing software audit activity as more publishers institute license compliance processes or expand their existing programs. This report will summarize the...

• Report Update 2011: Q&A: SharePoint Licensing Complexities

  Licensing SharePoint, And How Federation And Virtualization Play A Role

  June 15, 2011 | Christopher Voce

  Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...

• Report Updated Q4 2010: Check Your Software License Agreement For These Common Flaws

  Update Familiar Contract Clauses To Accommodate Technology Changes

  December 23, 2010 | Duncan Jones

  When working with individual clients, Forrester sees many software license agreements that are seriously flawed. Some common problems: the contracts fail to explain clearly what the buyer has to...

• Report Software Asset Management Risk Assessment Tool

  July 9, 2010 | George Lawrie

  In order to build a business case for a software asset management program, app development and delivery professionals will generally need to provide stakeholders with an assessment of risk....

• Report Forrester's Software Asset Management RFP/RFI

  July 9, 2010 | George Lawrie

  Forrester developed the request for proposal/request for information (RFP/RFI) tool based on past experience and research into the widest range of possible environmental requirements. The tool...

• Report Defuse Software License Time Bombs With Software Asset Management

  How To Defuse The Software Asset Management Time Bomb In Your Basement

  July 9, 2010 | George Lawrie

  As large firms place ever more critical reliance on software apps and tools, restructure through mergers and acquisitions, and outsource elements of software development and delivery, they face...

• Report Surviving A Software License Audit

  Control The Process To Minimize The Risk Of Unexpected Charges

  January 4, 2010 | Duncan Jones

  There's nothing wrong with software companies doing license audits — they have to protect their intellectual property (IP) — but sometimes audits can be painful, or even terminal, for IT sourcing...

• Report Market Overview: Client Management Suites

  Evolving Computing Market Shifts Focus To Security And Virtualization

  July 29, 2009 | Natalie Lambert

  Desktop operations managers are watching their computing environment change. There are now more types of devices and more varieties of operating systems entering the enterprise than ever before....

• Report The Real Problem Of Counting Virtual Licenses

  Software Sourcing Managers Should Understand The Licensing Impact Of Their Colleagues' Plans For Server Virtualization

  April 23, 2009 | Duncan Jones

  Software license agreements that vendors created and buyers accepted years ago fail to make clear how definitions of hardware-based metrics such as per-processor apply to today's virtualized data...

• Report Q&A: SharePoint's Licensing Complexities

  Licensing SharePoint, And How Federation And Virtualization Play A Role

  November 10, 2008 | Christopher Voce

  Microsoft's SharePoint continues to spread like wildfire, making it difficult for IT to respond with efficient ways to deploy and manage it. SharePoint is a component in Microsoft's broader...

• Report Thinking About Desktop Virtualization? Rethink Your Windows Licensing Strategy

  June 5, 2008 | Natalie Lambert, Christopher Voce

  As a desktop operations professional, you've managed to avoid getting down in the weeds with Microsoft licensing — unfortunately, times have changed. Desktop virtualization is forcing desktop...

• Report Untangling Windows Server Licensing Issues

  May 14, 2008 | Christopher Voce

  Windows Server 2008, formerly code-named Longhorn, is finally out in the wild. The new version delivers enhancements in virtualization, manageability, and security that will entice firms to the new...

• Report Topic Overview: IT Management Software

  November 13, 2007 | Natalie Lambert, Galen Schreck

  Today's organizations are trying to keep up with the continuous pace of technology change and growing business requirements. The importance of management technologies to monitor and manage the wide...