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  • Report Quick Take: BMC Software — A New Company With A Well-Known Name

    Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?
    October 21, 2014 | Eveline Oehrlich, John Rakowski, Amy DeMartine

    Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...

  • Report The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

    March 17, 2014 | Courtney Bartlett

    "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

  • Report India Tech Market Outlook: 2014

    Customer Obsession Takes Center Stage For Technology Spending
    January 3, 2014 | Manish Bahl

    IT purchases in India will reach US$29 billion in 2014. As in other emerging economies, India's tech market is still largely hardware-driven, but spending on software and services is gaining...

  • Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 3 Of 5

    Analysis Of Business Monitoring Technologies In The "Survival" Ecosystem Phase
    November 27, 2013 | John Rakowski

    In Part 3 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine eight technologies in the "Survival" ecosystem phase: business activity monitoring, cloud cost...

  • Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 4 Of 5

    Analysis Of Business Monitoring Technologies In The "Growth" Ecosystem Phase
    November 27, 2013 | John Rakowski

    In Part 4 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine four technologies in the "Growth" ecosystem phase: application and middleware monitoring, configuration...

  • Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 2 Of 5

    Analysis Of Business Monitoring Technologies In The "Creation" Ecosystem Phase
    September 20, 2013 | John Rakowski, Jean-Pierre Garbani

    In Part 2 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine three technologies in the "Creation" ecosystem phase: application fault monitoring, end user behavior...

  • Report TechRadar™: Business Technology Monitoring, Q3 2013, Part 1 Of 5

    To Become A True Business Partner, Focus Investment On Customer-Centric Monitoring Technologies
    September 9, 2013 | John Rakowski, Jean-Pierre Garbani

    The monitoring technology market is awash with solutions, marketing acronyms, best practices, and the promise of "proactive" technology management. For many enterprise IT organizations, this...

  • Report Market Overview: The Four Megavendors In IT Management Software, Q3 2013

    SWOT Analysis: BMC Software, CA Technologies, HP Software, And IBM Cloud & Smarter Infrastructure
    August 16, 2013 | Courtney Bartlett, Jean-Pierre Garbani

    For many years, Forrester saw the IT management software (ITMS) vendors as one of four major archetypes: the megavendors, with portfolios that cover the whole ITMS market; the challengers, who work...

  • Report The State And Direction Of IT Service Management: 2012 To 2013

    March 18, 2013 | Glenn O'Donnell

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical practice...

  • Report Revive Your IT Management Software Portfolio

    March 1, 2013 | John Rakowski, Courtney Bartlett, Glenn O'Donnell

    Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

  • Report Realize Practical Application Performance Management

    February 27, 2013 | Jean-Pierre Garbani

    Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

  • Report Develop Your Service Delivery Monitoring Strategy

    Service Management And Automation
    September 6, 2012 | Jean-Pierre Garbani

    Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

  • Report Develop Your Road Map For Service Management And Automation Processes

    February 7, 2012 | Eveline Oehrlich, Jean-Pierre Garbani, Glenn O'Donnell

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

  • Report TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

    Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology
    January 3, 2012 | Liz Herbert

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

  • Report Case Study: A Revolutionary Change Within Cisco IT Helps Manage IT's Value-Add

    How Service Portfolio Management Transitioned Cisco IT To A Partner Player
    October 7, 2011 | Eveline Oehrlich

    Cisco's CIO and several of her IT leaders introduced an IT-wide change in how they manage their organization and communicate their performance both within and outside of the IT organization. The...

  • Report What CEOs Of Small Software Companies Need To Do In 2011

    How To Find The Best Opportunities In A High-Growth Market
    July 7, 2011 | Andrew Bartels

    The software market is poised to enjoy its best growth in a decade, and small software companies face great growth opportunities as their larger competitors struggle to adapt to a new world of...

  • Report Building An IT Strategy For IT Tooling

    Apply Business Architecture Techniques To The Business Of IT
    June 2, 2011 | Henry Peyret

    IT's implementation of process improvement frameworks such as the IT Infrastructure Library (ITIL), project portfolio management (PPM), and the Software Engineering Institute's (SEI's) Capability...

  • Report IT Infrastructure And Operations: The Next Five Years

    The Cloud On IT's Horizon
    May 3, 2011 | Jean-Pierre Garbani, Marc Cecere

    Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

  • Report Empowered Users Will Change How Business Software Is Served

    An Empowered Report: Lessons For Tech Marketers From The IT Management Software Market
    October 26, 2010 | Peter O'Neill

    The face of business software applications is changing dramatically as new-generation users drive for a Web 2.0 intuitive user interface. User expectations with respect to service will also be...

  • Report Who's Who In IT Management Software 2.0

    Mapping Top Vendors' Portfolios — And Future Perspectives
    August 12, 2010 | Thomas Mendel, Ph.D., Jean-Pierre Garbani

    Within the next five years, IT organizations and their role in enterprises will evolve through major structural changes. If the present IT technology sustains its exponential growth rate, IT...

  • Report The Writing On IT's Complexity Wall

    The Future Role Of IT Management Software
    June 30, 2010 | Jean-Pierre Garbani

    The past years have seen IT organizations struggle with issues of service development, deployment, and delivery. Forrester believes that these issues are directly linked to the increased complexity...

  • Report Do CIOs Care About IT Management Tools?

    May 17, 2010 | Tim DeGennaro, Sharyn Leaver

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

  • Report Market Update: IT Management Software In 2009

    Say Farewell To IT Management Software 1.0
    February 22, 2010 | Jean-Pierre Garbani, Thomas Mendel, Ph.D.

    The IT management software market is one of the most dynamic and multifaceted markets in the whole IT industry. The importance has grown significantly over the years. This dynamic, however, also...

  • Report Best Practices Of IT Management Software Vendor Positioning

    Positioning Is Influenced By The Web Site But Extends Through Social Media
    February 18, 2010 | Peter O'Neill

    Two years after Forrester first published it, our vendor positioning review (VPR) methodology has become a proven strategy tool; Forrester analysts have applied it in multiple advisory engagements,...

  • Report Market Projections For 2010: IT Management Software

    Say Hello To IT Management Software 2.0
    February 4, 2010 | Jean-Pierre Garbani, Thomas Mendel, Ph.D.

    The past decade has seen a considerable improvement in IT management software, especially where operational effectiveness is concerned. However, the economic downturn as well as new technologies...