53 results in Reports
Sort by:
Refine
  • ITIL

Search Results

  • For Infrastructure & Operations Professionals

    Report

    Report Cloud, DevOps, And Digital Will Overtake The CMDB, But Not Its Reasons For Existence

    Planning, Reporting, Accounting, And Coordinating Require An Information Strategy
    December 5, 2017 | Charles Betz, Chris Gardner

    Digital transformation, the cloud, and DevOps have many organizations questioning the future of capabilities such as asset and configuration management. But fundamental objectives — planning,...

  • For Infrastructure & Operations Professionals

    Report

    Report Comprehensive Services Integration Needs More Than Just Conventional SIAM

    Cloud-Based Service Delivery Demands A Broader Approach
    June 6, 2017 | Bill Martorelli, Robert Stroud

    Service integration and management (SIAM) emerged from its roots in the ITIL community as an adjunct to large-scale infrastructure outsourcing. While SIAM is an adequate — if cumbersome — approach...

  • For Infrastructure & Operations Professionals

    Report

    Report Change Management: Let's Get Back To Basics

    Continuous Improvement: The Continuous Deployment Playbook
    May 25, 2017 | Charles Betz

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The...

  • For Infrastructure & Operations Professionals

    Report

    Report I&O Leaders Must Reshape ITIL To Support Customer Obsession

    Don't Wait; Rethink Your ITIL Journey Now
    April 19, 2016 | Eveline Oehrlich, Robert Stroud

    Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but has...

  • For Infrastructure & Operations Professionals

    Report

    Report The Future Of Service Delivery Requires A New Management Taxonomy

    December 10, 2015 | Jean-Pierre Garbani

    Management software vendors tend to provide products that only resolve targeted parts of business service management. Efficient technology management organizations look for complete solutions that...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of Service Management: Progression, Deceleration, Or Stagnation?

    March 17, 2014 | Courtney Bartlett

    "How do we stack up against our peers?" is perhaps the most common question asked of Forrester, and never has this information been more important for service management and automation (SMA)...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Concerted Steps To Maximize The Business Value Of IT

    Best Practices In Service Portfolio Management That I&O Leaders Can Use To Cut Costs While Delivering Business Results
    December 10, 2013 | Eveline Oehrlich

    Today's infrastructure and operations (I&O) leaders often feel like they are in a Catch-22. They are under constant pressure to lower their operating costs, yet new business expectations demand...

  • For Infrastructure & Operations Professionals

    Report

    Report Ten Essential Change Management Actions

    Change Management Will Destroy You Or Save You — You Decide!
    May 31, 2013 | Glenn O'Donnell

    Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus...

  • For Enterprise Architecture Professionals

    Report

    Report EA Methodologies Enlarge To Address The New Business Landscape

    May 21, 2013 | Henry Peyret

    Digital is increasingly part of products and services offerings — provoking disruption to the old ways of doing things. Companies are facing uncertain market changes and economic conditions, which...

  • For Infrastructure & Operations Professionals

    Report

    Report Market Overview: Capacity Management And Planning Tools In 2013

    Reap The Agility And Financial Benefits From Emerging Infrastructure
    April 18, 2013 | Jean-Pierre Garbani

    The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and...

  • For Infrastructure & Operations Professionals

    Report

    Report The State And Direction Of IT Service Management: 2012 To 2013

    March 18, 2013 | Glenn O'Donnell

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical practice...

  • For Infrastructure & Operations Professionals

    Report

    Report Revive Your IT Management Software Portfolio

    March 1, 2013 | John Rakowski, Courtney Bartlett, Glenn O'Donnell

    Operational management tools have been used for well over a decade, but assembling them is like assembling a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of...

  • For Infrastructure & Operations Professionals

    Report

    Report Evolve Your Operations Center For True Service Management

    March 1, 2013 | John Rakowski, Glenn O'Donnell

    The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

  • For Infrastructure & Operations Professionals

    Report

    Report Turn Big Data Inward With IT Analytics

    The Future Of Service Monitoring And Management
    December 5, 2012 | Glenn O'Donnell, Jean-Pierre Garbani

    Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

  • For Infrastructure & Operations Professionals

    Report

    Report Five Steps To Transform Your IT Service Management Strategy Today

    How To Get Customer-Obsessed, Service-Focused, And Automated
    August 29, 2012 | Eveline Oehrlich

    The future of IT service management (ITSM) is customer-obsessed, service-focused, and automated. But the recent additions to the most widely adopted ITSM framework — ITIL 2011 edition — are not...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Automate Your Performance Management Activities

    June 27, 2012 | Bill Martorelli

    Performance management is one of the most essential aspects of services governance, yet also one of the most challenging. It consists essentially of tracking vendor performance against established...

  • For Infrastructure & Operations Professionals

    Report

    Report Drive Service Management Adjustments With Peer Comparisons

    May 16, 2012 | Glenn O'Donnell

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

  • For Infrastructure & Operations Professionals

    Report

    Report Planning Road Map: Adopting ITIL

    February 1, 2012 | Stephen Mann

    ITIL is now in many ways bigger than its "master" — IT service management. From its origins in the UK government, its use has grown rapidly in the last decade and ITIL continues to dominate...

  • For Enterprise Architecture Professionals

    Report

    Report Business Service Architecture: Shaping The Services Within Your Business Model

    Business Services Unify Portfolios And Help Firms Manage Business Change
    November 15, 2011 | Henry Peyret

    Business capability maps are an excellent conceptual tool for planning and assessment. But your business runs on the physical implementation of people, process, information, and technology, and...

  • For Infrastructure & Operations Professionals

    Report

    Report Improving The Ops In DevOps

    Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups
    July 21, 2011 | Stephen Mann, Glenn O'Donnell

    As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

  • For Infrastructure & Operations Professionals

    Report

    Report Inquiry Spotlight: Rebooting Your IT Infrastructure And Operations In 2011

    Empower Users With Desktop Transformation, Achieve Cloud Economics In The Data Center, And Improve Productivity With Industrialized Operations
    May 26, 2011 | Doug Washburn

    In 2011, your business views IT as a source of productivity and competitiveness more than ever. At the same time, however, it's becoming much easier for empowered employees to act on their...

  • For Infrastructure & Operations Professionals

    Report

    Report IT Infrastructure And Operations: The Next Five Years

    The Cloud On IT's Horizon
    May 3, 2011 | Jean-Pierre Garbani, Marc Cecere

    Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

  • For Infrastructure & Operations Professionals

    Report

    Report Case Study: California State University, Fresno Implements ITSM Without Breaking The Bank

    April 13, 2011 | Eveline Oehrlich

    When faced with austere budget challenges, California State University, Fresno (Fresno State), with a student population of 21,000 and about 2,300 faculty and staff, realized the need to integrate...

  • For Infrastructure & Operations Professionals

    Report

    Report Prepare For The Industrial Revolution Of I&O

    February 7, 2011 | Glenn O'Donnell

    Post-recession economics, combined with ever-expanding technology complexity, are quickly rendering established IT systems and operations obsolete and impractical. Follow the lessons of other...

  • For Enterprise Architecture Professionals

    Report

    Report Integrate EA With ITIL Service Portfolio Management

    January 28, 2011 | Henry Peyret

    It has been almost three years since ITIL v3 was released, superseding v2. While v3 has overtaken v2 in terms of overall adoption, most IT shops are still struggling to adopt v3's new service...