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  • Report Portfolio Ecosystems Continue To Evolve

    Landscape: The Strategic Portfolio Management Playbook
    July 16, 2018 | Margo Visitacion

    The increasing role of digital transformation in outstanding customer experiences forces firms to take a strategic approach to portfolio management. Delivering in fast-paced business environments...

  • Report Best Practices For Tackling New Dev Challenges With Requirements Management

    July 13, 2018 | Margo Visitacion, Bill Seguin

    To meet the challenges of modern delivery, application development and delivery (AD&D) pros must support faster delivery cycles with the challenge of managing quality and technical debt. Agile...

  • Report Strategic Portfolio Management Is Agile

    Vision: The Strategic Portfolio Management Playbook
    July 12, 2018 | Margo Visitacion

    Agility is a prerequisite for firms to continuously execute on their digital strategy. Enterprise architecture (EA) professionals and portfolio managers must support their business partners to...

  • Report Use The Customer-Obsessed Operating Model To Drive Strategic Portfolio Optimization

    Continuous Improvement: The Strategic Portfolio Management Playbook
    June 12, 2018 | Margo Visitacion

    Mushrooming demand for new products and services in today's fast-paced business environment challenges portfolio management. Funding strategically aligned initiatives and directing valuable...

  • Report Three Ways To Evolve CX Prioritization

    Innovate Your Prioritization Practices For CX Transformation
    April 9, 2018 | Ryan Hart

    Companies with well-established, high-functioning prioritization competencies have a wide-open opportunity for innovation and experimentation. Customer experience (CX) professionals can focus their...

  • Report How To Adapt Project Estimations For An Agile World

    Change Traditional Estimation, Measurement, And Budgeting To Support Scaling Agile
    April 6, 2018 | Diego Lo Giudice

    Agile techniques create more software value for the business — more quickly than traditional methods. While development and operations (DevOps) accelerates Agile adoption, traditional estimation,...

  • Report Agile PMOs Focus On Portfolios, Not Projects

    Organization: The Strategic Portfolio Management Playbook
    October 2, 2017 | Margo Visitacion

    Responding to demand for high-quality customer experience, firms are pervasively adopting Agile and taking on more initiatives. When these digital initiatives scale, the lack of enterprise program...

  • Report Embrace Decentralized Decision Making, But Keep Planning Holistic

    Processes: The Strategic Portfolio Management Playbook
    September 22, 2017 | Margo Visitacion

    As companies prepare for 2018, improving customer experience joins revenue growth and cost reduction as a top-three priority. Changing customer demands mean that firms must plan continuously, and...

  • Report The Forrester Wave™: Strategic Portfolio Management Tools, Q3 2017

    Six Leaders Provide Agile Tools To Drive Digital Transformation
    September 20, 2017 | Margo Visitacion, Robert Stroud

    In our 27-criteria evaluation of strategic portfolio management (SPM) software solutions providers, we identified the 13 most significant ones — AgileCraft, CA, Changepoint, Decision Lens,...

  • Report Blaze A New Path To Successful AR

    Road Map: The Industry Analyst Relations Playbook
    August 3, 2017 | Kevin Lucas

    It's one thing to know how to plan an analyst relations (AR) program in theory, but it's another to do so in an unfamiliar company with unfamiliar colleagues, all of whom may have different...

  • Report Five Ways Service Providers Help Improve Customer Experience Management

    How CX Professionals Can Successfully Leverage Their Business' Outsourced CX Projects
    September 14, 2016 | TJ Keitt

    Businesses depend on consultancies, agencies, and tech services firms to design, develop, and deliver customer experiences. These interactions, irrespective of length or scope, should leave...