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  • Report Gauge Your Innovation Capability Maturity

    Assessment: The Innovation And Emerging Technology Playbook
    October 9, 2018 | Dan Bieler

    Business leaders recognize that developing and maintaining robust innovation capabilities is key to their companies' success in the digital era — because innovation addresses customers' and...

  • Report The Forrester Wave™: Innovation Consulting Services Providers, Q4 2018

    The Eight Providers That Matter Most And How They Stack Up
    October 4, 2018 | Dan Bieler

    It's imperative for business to innovate and reinvent themselves over the long term. Business and technology leaders are increasingly looking for support to strengthen their own innovation...

  • Report How To Build A Platform Business

    Start With A Real Customer Problem, Not APIs And Ecosystem Envy
    September 17, 2018 | Ted Schadler, Nigel Fenwick

    Platform businesses reshape industries by dramatically improving the economics of integration and service delivery. To earn a place in the platform economy, digital business leaders must...

  • Report European Tech Market Outlook For 2018 To 2019

    3% Growth Lags Behind The US's 6% In 2018, With A Continued Slowdown To 0.8% In 2019
    September 13, 2018 | Andrew Bartels

    European business and government CIOs enjoyed better-than-expected economic conditions in 2017, which encouraged decent growth of almost 4% in 2017 tech budgets. But the second half of 2018 and...

  • Report Reinventing Work In The Era Of Automation

    Automation Is Creating A Radically Different Economic Reality For Jobs
    August 24, 2018 | Craig Le Clair

    Three unstoppable forces — scale, control, and convergence — will reorganize traditional work into four segments: automation deficits, automation dividends, the talent economy, and restructured...

  • Report Assess Your Strategic Portfolio Management Maturity

    Assessment: The Strategic Portfolio Management Playbook
    August 16, 2018 | Margo Visitacion

    Strategic portfolio management (SPM) practices enable an organization to select and execute on the investments necessary to embrace a customer-obsessed operating model. This report and assessment...

  • Report Advanced Digital Businesses Are Winning With Tech-Driven Business Innovation

    Vision: The Innovation And Emerging Technology Playbook
    July 12, 2018 | Bobby Cameron

    The most advanced digital businesses, like Kaiser Permanente, become agile platforms for business innovation — rapidly creating and delivering new business value. These customer-obsessed firms use...

  • Report Strategic Portfolio Management Drives Customer-Obsessed Company Success

    Executive Overview: The Strategic Portfolio Management Playbook
    July 11, 2018 | Margo Visitacion

    Customer-obsessed companies need a portfolio-centered approach to both strategic planning and product delivery. Planning disciplines have transitioned from annual to continuous; organizational...

  • Report Maximize Business Value With Fast, Connected Technology

    The Vision Report In The IT Transformation Playbook

    The age of the customer has shifted into high gear. Compelling experiences, delivered digitally, separate winners from laggards in this new era. The pervasive need for digital experiences exposes...

  • Report Use Objectives And Key Results To Build A Better Strategic Portfolio

    Benchmarks: The Strategic Portfolio Management Playbook
    June 8, 2018 | Margo Visitacion

    Customer-focused organizations continue to struggle with measuring the impact of programs. Traditional key performance indicators (KPIs) bring limited visibility to portfolio optimization because...

  • Report Earn Your Place In The Platform Economy

    Adopter, Participant, Or Leader? Here's Your Blueprint For Platform Business Success
    May 8, 2018 | Ted Schadler, Nigel Fenwick

    Platform businesses reshape industries by dramatically improving the economics of integration and service delivery. You can participate in a platform economy by exposing capabilities via APIs and...

  • Report The Sorry State Of Digital Transformation In 2018

    A Survey Of 1,559 Business And Technology Decision Makers Bears A Troubling Message Of Reluctance To Change
    April 24, 2018 | Ted Schadler

    How's your digital transformation going? What processes are you focusing on? Who's leading the transformation? What technologies are a priority? What challenges do you face? To answer these...

  • Report Top Capabilities To Accelerate Digital Transformation

    April 20, 2018 | Nigel Fenwick

    Digital business leaders understand the importance of nontechnology capabilities in sustaining digital transformation. This report highlights the fundamental capabilities necessary to sustain...

  • Report The State Of EA 2018: From Programs To Ecosystems

    Landscape: The EA Practice Playbook
    April 12, 2018 | Gordon Barnett

    Forrester surveys enterprise architecture (EA) leaders annually to understand the state of their practices. In our most recent survey from 2017, we saw enterprise themes like customer centricity...

  • Report HIMSS18: CIOs Must Innovate Or Perish

    Cloud Adoption Is Essential As Healthcare CIOs Brace For Disruption From Big Tech
    April 11, 2018 | Kate McCarthy, Alex Kramer

    Every year, record numbers of healthcare leaders descend upon the Healthcare Information and Management Systems Society's (HIMSS) annual conference to set their business technology agendas for the...

  • Report The CIO's Guide To Automation, AI, And Robotics

    Driving Business Value Requires Investments In Strategic Competencies
    April 10, 2018 | J. P. Gownder

    Automation technologies such as artificial intelligence (AI), robotic process automation (RPA), and physical robots give CIOs the chance to help their company rethink its business model and drive...

  • Report Security Budgets 2018: Financial Services And Insurance

    New Initiatives Require Security To Take An Expertise-On-Demand Approach
    March 22, 2018 | Jeff Pollard

    Data breaches, regulation, stiff competition for talent, and decentralized technology spending are still major challenges for security leaders in the FSI industry. We compare the budgets of...

  • Report Now Tech: API Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 22 API Strategy And Delivery Service Providers
    March 21, 2018 | Randy Heffner

    Software leaders often look to API strategy and delivery services to accelerate API business strategy, multiply returns from API investments, and establish agility for fluid, unpredictable business...

  • Report CIOs At Firms With Great CX Are Different

    Their First Priority Is Their Company's Customers
    March 8, 2018 | Bobby Cameron

    Forrester's Customer Experience Index (CX Index™) predicts customer loyalty. CMOs work hard to improve CX because better CX drives revenue. We interviewed CIOs from firms with high CX Index scores...

  • Report Building The Business Case For Omnichannel Commerce

    Business Case: The Omnichannel Commerce Playbook
    March 5, 2018 | Brendan Witcher

    Digital retail executives must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customer...

  • Report Top Research For CIOs: Q1 2018

    Tap New Tech And Talent To Innovate Fast
    February 28, 2018 | Matthew Guarini

    Today's CIOs face the opportunity of a lifetime — to take the reins of technology-driven innovation for their organizations and make chief digital officers (CDOs) obsolete. This report highlights...

  • Report Asia Pacific Tech Market Outlook For 2018 To 2019

    Solid Economic Growth And Cloud Adoption Support 6% Growth In 2018 And 5% In 2019
    February 27, 2018 | Andrew Bartels, Frederic Giron

    In most cases, CIOs in the Asia Pacific region will be able to expand their tech budgets at a faster rate as we move into 2018. Tech budgets in the region will continue to shift toward software and...

  • Report The State Of Digital Business 2018: Top Technologies By Maturity

    Technology As Fuel For Business Growth
    February 21, 2018 | Nigel Fenwick

    The scope of business strategy is increasingly defined by technology. This report helps CIOs understand the technology priorities surrounding digital business strategies. It also reveals the...

  • Report Put Customers At The Center Of Tech Processes

    Intermediate Level: Process Practices For IT Transformation
    February 14, 2018 | Margo Visitacion

    Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting...

  • Report While Getting Started With Digital, Invest In Technology For Customer Engagement

    Beginner Level: Technology Practices For Digital Business
    February 8, 2018 | Ted Schadler, Bobby Cameron

    Companies beginning as digital businesses have a giant leap to make: They must stop treating technology as a cost center, and start treating it as a source of revenue, agility, and engagement. This...

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