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  • Report US Tech Spending Forecast Highlights The Digital Services Divide

    Shifts In Tech Spending And Overall Economic Outlook Will Amplify The Reshuffling Of The Services Market
    July 19, 2018 | Liz Herbert, Amanda LeClair

    Major shifts in tech spending mean new winners and losers in the services market. This report discusses the effects of 2018 tech spending on the services market and key trends CIOs must consider...

  • Report Choose The Right Customer Service Solution For Your Business

    Tools And Technology: The Contact Centers For Customer Service Playbook
    July 3, 2018 | Ian Jacobs, Kate Leggett

    Delivering a differentiated customer experience (CX) requires the right technologies, processes, and organizational structures. Therefore, application development and delivery (AD&D) professionals...

  • Report US Tech Market Outlook For 2018 And 2019

    Cloud Powers Tech Spend To Nearly 7% Growth And Software To 8% Growth
    July 2, 2018 | Andrew Bartels

    CIOs and other tech decision makers will see positive fundamentals in 2018 and 2019. This report lays out Forrester's analysis of how conflicting forces will affect US tech markets in 2018 and 2019...

  • Report The Future Of Telecoms: From Endangered Species To Digital Service Providers

    The Changing Value Contribution Of Telcos In Digital Ecosystems
    July 2, 2018 | Dan Bieler

    Digital is affecting the telco market. More than ever before, telcos are embracing new technologies and experimenting with new business concepts. This, in turn, creates opportunities for enterprise...

  • Report The Canadian Tech Market Outlook For 2018 To 2019

    5% Growth In 2018 Will Slow To Under 4% In 2019

    The Canadian tech market will continue to post solid growth, but several factors may slow growth in 2019. Uncertainty around the future of the North American Free Trade Agreement (NAFTA) combined...

  • Report Global Systems Integrators Embrace DevOps As Both An Opportunity And A Threat

    Global Services Integrators Can Help Accelerate Your DevOps Transformation
    June 18, 2018 | Bill Martorelli, Charles Betz

    As enterprises struggle to institute development and operations (DevOps) processes throughout their organizations, they haven't had much support from their global systems integrator (GSI) partners....

  • Report Now Tech: Professional Services For Digital Health Transformation, Q2 2018

    Forrester's Overview Of 24 Professional Services Firms For Digital Health Transformation
    May 3, 2018 | Kate McCarthy, Alex Kramer

    You can use professional services for digital health transformation to improve customer experience, improve care and reduce costs, and drive engagement with digital experiences. But to access these...

  • Report Startups Can Jumpstart Your Innovation

    Leading Consultancies Have Ecosystems Of Startups That CIOs Can Leverage
    April 30, 2018 | Bobby Cameron

    The age of the customer is driving the age of innovation as companies work to deliver the experience, products, and services that their customers desire. Delivering innovative approaches can be...

  • Report Now Tech: Service Providers For Next-Generation SAP Products, Q2 2018

    Forrester's Overview Of 33 Service Providers For Next-Generation SAP Products
    April 20, 2018 | Amanda LeClair, Liz Herbert

    SAP customers use service providers for next-generation SAP products to access new skill sets, leverage providers' experience with SAP products, and get an outside perspective on innovation. But to...

  • Report Now Tech: Customer Experience Consulting Practices, Q2 2018

    Forrester's Overview Of 39 Customer Experience Consultancies
    April 3, 2018 | TJ Keitt

    You can use customer experience (CX) consultancies to help transform how your business builds, deploys, supports, and justifies new client interactions. But to access these benefits, you'll first...

  • Report Get The Most From Your Digital Experience Agency Or Consultancy

    We Interviewed 14 Providers And 40 Customers To Find The Best Practices For Working With These Strategic Partners
    March 30, 2018 | Ted Schadler

    To get the most out of digital experience service providers, digital business leaders need to go beyond traditional provider relationships and embrace agencies, consultancies, and specialists;...

  • Report Now Tech: Integration Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 19 Integration Strategy And Delivery Service Providers
    March 21, 2018 | Randy Heffner

    Software organizations count on integration strategy and delivery services to craft an integration architecture for digital transformation, establish better structures and processes for...

  • Report Now Tech: Microservices Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 17 Microservices Strategy And Delivery Service Providers
    March 21, 2018 | Randy Heffner

    You can use microservices strategy and delivery services to accelerate your microservices learning curve, establish mature microservices strategy and processes, and establish agility for fluid,...

  • Report Lessons From The Forrester Wave™: Information Security Consulting Services, Q3 2017

    Rising Client Expectations Pose A Major Challenge For Many Firms
    March 13, 2018 | Jeff Pollard, Claire O'Malley

    Cybersecurity has board-level visibility and standing, which means engagements with information security consulting firms have never been as important as they are today. Missteps can lead to...

  • Report Now Tech: Service Providers For Custom Software Development, Q1 2018

    Forrester's Overview Of Custom Software Development Service Providers
    March 1, 2018 | Christopher Condo, Bill Seguin

    Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time to market, increase business agility, and get hard-to-find help creating...

  • Report Asia Pacific Tech Market Outlook For 2018 To 2019

    Solid Economic Growth And Cloud Adoption Support 6% Growth In 2018 And 5% In 2019
    February 27, 2018 | Andrew Bartels, Frederic Giron

    In most cases, CIOs in the Asia Pacific region will be able to expand their tech budgets at a faster rate as we move into 2018. Tech budgets in the region will continue to shift toward software and...

  • Report IoT Initiatives Drive Fresh Demand For Physical Product Development Services

    But With Vendors Coming From Different Camps Finding The Right Match Is Not An Easy Task
    February 27, 2018 | Nate Fleming

    Software development services have been at the center stage of the tech services market for over a decade. However, the emergence of the internet of things (IoT) is causing services clients to ask...

  • Report Technology And Process Lessons From The Cloud Giants

    Large Cloud Providers' Process And Technology Practices Can Transform Your Enterprise Operations
    February 27, 2018 | Richard Fichera

    The economics and efficiencies of the world's largest cloud and hosting service providers are a seemingly unattainable aspiration for enterprise technology teams. You can close this gap if you...

  • Report Australia Tech Market Outlook, 2018 To 2019

    CIOs Will Focus Investments On Increasing Business Speed
    February 20, 2018 | Tim Sheedy

    This is the time of year when Australian CIOs and their partners in the business plan their 2018 technology budgets. To help CIOs with this process, this report provides our current forecast for...

  • Report Three Trends Shape Digital Services Engagements

    Snapshot Of Three Trends In Forrester's Business Technographics 2017 Services Survey
    February 9, 2018 | Amanda LeClair

    As enterprises strive to transform their organizations with digital technologies, the consulting and system integration marketplace is transforming as well. For this report, we take a look at three...

  • Report Consultancies Change The Game For Agencies And Marketers

    Adapt By Transforming Your Agency Management Approach
    January 30, 2018 | Jay Pattisall

    Global consultancies have entered the agency marketplace. Why should marketers care? Because these new entrants bring skills and a model that disrupts the marketing game for agencies and marketers...

  • Report Tap Into Your Services Partner's Ecosystem

    Leading Services Firms Orchestrate Your Ecosystem, From Startups To Stalwarts
    January 25, 2018 | Amanda LeClair

    The drumbeat of "disrupt or be disrupted" is often substantiated by the success of Uber and Airbnb, insinuating that your organization is under threat from digital startups. But as the importance...

  • Report India Tech Market Outlook, 2018 To 2019

    India Will Go Through A Phase Of Cautious Spending In 2019
    January 23, 2018 | Ashutosh Sharma

    India's economy is a story of fits and starts. Firms expect the pro-business government to take up aggressive reforms to fast-track economic growth. However, major reforms like demonetization and...

  • Report Partner Strategically To Accelerate Your Insights-Driven Business

    Advanced Level: People Practices For Insights-Driven Businesses
    January 22, 2018 | Jennifer Belissent, Ph.D.

    Concerned with time-to-market and inspired by new business models, business and technology execs look to service providers for relevant insights that they can apply directly to their business...

  • Report China Tech Market Outlook, 2018 To 2019

    Technology Investment In Digital Innovation And Ecosystem Expansion Remains Strong As China Reforms
    January 16, 2018 | Charlie Dai

    Technology spending in China will reach $234 billion in 2018 as the Chinese government and enterprises further drive necessary reforms by investing in technologies for digital innovation and...

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