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  • Report Inquiry Spotlight: Digital Services, Q2 2017

    Client Inquiries Focus On Cloud And SaaS — But The Shift Is On To New Service Offerings
    October 20, 2017 | Amanda LeClair

    Forrester analysts field hundreds of inquiries related to services each month. The inquiries can help you understand the challenges other customers face, prepare you for shifts in the landscape,...

  • Report Evaluate Midsize Nearshore Service Providers For Your Business Technology Agenda

    Midsize Vendors From Latin America And Eastern Europe Offer Distinct Advantages For Digital Customer Experiences
    January 9, 2017 | Somak Roy

    Building digital platforms is one of the top priorities for firms embarking on a digital transformation journey. Nearshore vendors — which do well on technology complexity, platform engineering,...

  • Report The Forrester Wave™: Application Outsourcing Capabilities Of Midsize Offshore Vendors, Q4 2016

    The 12 Midsize Providers That Matter Most And How They Stack Up
    December 14, 2016 | Somak Roy

    In our 33-criteria evaluation of midsize offshore providers with application outsourcing capabilities, we identified the 12 most significant ones — EPAM Systems, Globant, Hexaware Technologies, L&T...

  • Report Vendor Landscape: B2C Mobile App-Dev Shops For Large Enterprises

    Most Providers Proclaim To "Show, Not Tell" — But Few Really Do
    October 26, 2016 | Liz Herbert, Jeffrey Hammond

    Customer-obsessed firms want to nail mobile moments, but many lack a cohesive consumer mobile app strategy. All too often we see business-to-consumer (B2C) app strategies suffer from apps that have...

  • Report Brief: Is Your Offshore Services Vendor Willing To Cannibalize Itself?

    Automation, The Cloud, And Short-Cycle Digital Projects Are Forcing A Shift In Business Models
    April 21, 2016 | Somak Roy

    The business technology (BT) agenda is increasing focus on infrastructure automation, the cloud, and digital projects with short contract cycles. The approaches underpinning offshore vendors'...

  • Report Brief: Consider Midsize Offshore Vendors For Limited-Scope, Tech-Only Digital CX Projects

    Midsize Offshore Vendors Have Limited Design And End-To-End Digital Capabilities
    February 4, 2016 | Somak Roy

    As application development and delivery (AD&D) professionals embark on digital transformation journeys, they need technology service vendors that can help create compelling digital customer...

  • Report Brief: Offshore Testing Services Must Reinvent Themselves With Automation

    Testing Services Must Increase Automation To Meet The Needs Of Agile And DevOps
    March 2, 2015 | Diego Lo Giudice

    Indian offshore services providers and other vendors globally have traditionally thrived in the testing services market. However, as business technology organizations increasingly look to Agile and...

  • Report Market Overview: Agile Development Service Providers

    The Agile Capabilities Of Leading Outsourcing Services Companies Have Caught Up With Client Expectations
    December 8, 2014 | Wolfgang Benkel, Diego Lo Giudice

    As business technology moves higher on the radar screen of CIOs, the need to leverage Agile application development techniques is rising. Application development and delivery (AD&D) leaders,...

  • Report Key Leverage Points In Applications Outsourcing Negotiations

    Use These Tactics To Improve Your Understanding Of Important Suppliers
    February 3, 2014 | Bill Martorelli

    Sourcing and vendor management (SVM) professionals face a challenge when dealing with their applications outsourcing suppliers. On one hand, they are under pressure from CIOs and other executives...

  • Report The Forrester Wave™: SAP Services Providers, Q1 2014

    How The Largest Global SAP Services Partners Stack Up In The Digital Era
    January 29, 2014 | Liz Herbert

    In Forrester's 31-criteria evaluation of large, global SAP services providers, we identified the top nine largest, global SAP services practices — Accenture, Atos, Capgemini, Deloitte, HP, IBM,...

  • Report Improving Security With Your Indian Software Service Provider

    You Can't Outsource Accountability
    December 2, 2013 | Manatosh Das

    Outsourcing IT functions has many benefits, but when there are gaps in security and something goes wrong, it can have a serious impact on business. For example, in early 2013, authorities...

  • Report Offshore Vendor Snapshots

    Profiles Of iGate, MphasiS, Syntel, And Tech Mahindra
    December 2, 2013 | Hansa Iyengar

    Continuing Forrester's coverage of Indian outsourcers, this report puts the spotlight on the bottom half of the top 10 Indian outsourcers. These vendors are able to offer best-of-breed services in...

  • Report Offshore Agile Development Vendor Maturity Assessment

    November 12, 2013 | Hansa Iyengar, Charles Green

    As every organization struggles to get products and services to market faster, more effectively, and with better quality, many traditional development practices are giving way to models that are...

  • Report Offshore Agile Comes Of Age

    You Can Access Agile Resources In A Geographically Distributed Model — But Be Ready To Ask Providers New Questions
    November 12, 2013 | Hansa Iyengar, Charles Green

    Getting software products and services to market quickly, with the highest levels of quality, is a major business requirement in the age of the customer. Over the past few years, Forrester has seen...

  • Report Midsize Offshore Vendor Snapshots, Part 3

    Profiles Of Birlasoft, Datamatics, NIIT Technologies, Persistent Systems, And Torry Harris Business Solutions
    October 18, 2013 | Hansa Iyengar

    Continuing Forrester's coverage of midsize Indian outsourcers, this report puts the spotlight on five more midsize offshore vendors — Birlasoft, Datamatics, NIIT Technologies, Persistent Systems,...

  • Report Getting The Most Out Of Your Midsized Offshore Supplier

    A Survey Of Select Client References Reveals Key Governance Imperatives To Optimize Your Engagements With Smaller Providers
    October 10, 2013 | Hansa Iyengar

    Forrester's earlier report, "The Changing Value Proposition For Midsized Outsourcers" establishes how midsized outsourcing vendors may become increasingly relevant in a marketplace where clients...

  • Report Midsize Offshore Vendor Snapshots, Part 2

    Profiles Of Mindtree, Sonata Software, UST Global, And Virtusa
    September 4, 2013 | Hansa Iyengar

    Continuing Forrester's coverage of midsized Indian outsourcers, this report puts the spotlight on four more midsized offshore vendors — Mindtree, Sonata Software, UST Global, and Virtusa. As buyers...

  • Report Midsize Offshore Vendor Snapshots

    Profiles Of 3i Infotech, Hexaware, ITC Infotech, And L&T Infotech
    August 16, 2013 | Hansa Iyengar

    As outsourcing suppliers seek to graduate from cost-savers to enablers of business growth, clients are looking beyond price as the only differentiator. Despite many vendor consolidation efforts,...

  • Report The Changing Value Proposition For Midsized Outsourcers

    The Agility, Flexibility, And Specialization Of Midsized Players Is At A Premium In A Changing Technology Environment
    July 31, 2013 | Hansa Iyengar

    Choosing the right supplier for a particular engagement, out of a multitude of offshore vendors, is not an easy task; especially when considering the constantly evolving subtleties of cost and...

  • Report A New Dawn For Tech Services In Central And Eastern Europe

    Fundamental Technology Change Plays Straight To The Heart Of The Region
    May 13, 2013 | Charles Green

    Companies are increasingly considering alternative locations to India for services work, and one of the leading choices is Central and Eastern Europe. The region has a set of characteristics making...

  • Report Stop Assessing Geographies And Suppliers Separately

    Clients Should Use Forrester's Vendor Viability Index To Optimize The Alternative Geography Supplier Selection Process
    April 29, 2013 | Charles Green

    As more companies expand their use of global delivery models, assessing the risk of potential countries and cities is crucial. Traditional approaches to location analysis have typically comprised...

  • Report Software Innovation In India

    How Firms Can Best Capitalize On Software Development And Configuration Opportunities In India
    April 16, 2013 | Manish Bahl, George Lawrie

    The continued economic viability of software development in India, whether by independent software vendors (ISVs) or "captive" business units, depends less on pure labor arbitrage and more on...

  • Report Inquiry Insights: Offshoring In 2012

    January 31, 2013 | Charles Green

    In the IT services and outsourcing market, ongoing changes that were driven by economic weakness in many countries, new technologies and buyers, as well as increased expectations of the role of...

  • Report The Applications Outsourcing Market Hits The Crossroads

    The New Foundations For Innovation In A Maturing Industry
    January 17, 2013 | Bill Martorelli

    As more IT organizations operate under the dueling mandates of delivering cost savings and innovation, suppliers of applications outsourcing services are getting ready for the next phase of their...

  • Report Offshoring In Latin America: Do Argentina, Brazil, And Mexico Offer Attractive Opportunities?

    January 16, 2013 | Charles Green

    As companies continue to expand and diversify their global delivery models, they are increasingly evaluating the strengths and weaknesses of new geographies. This report examines three key...