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  • Business Process Outsourcing (BPO)

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  • For Application Development & Delivery Professionals

    Report

    Report Vendor Landscape: Workday Services Partners

    Workday Customers Look To Partner Ecosystem To Accelerate Implementation And Maximize Business Value
    March 10, 2017 | Liz Herbert, Paul D. Hamerman

    As companies seek to improve business flexibility and engage employees with digital experiences, they are migrating traditionally on-premises systems of record to software-as-a-service (SaaS)...

  • For Enterprise Architecture Professionals

    Report

    Report The State Of Robotic Process Automation

    A Poor Man's Business Process Management, Or Possibly Something More
    November 23, 2015 | Craig Le Clair

    There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides...

  • For Application Development & Delivery Professionals

    Report

    Report Use Outsourcers To Build Your Omnichannel Customer Service Future

    Toss Out Outdated Attitudes About BPOs Due To Their Expertise In Chat, Social, And Even Customer Context Stores
    July 14, 2015 | Ian Jacobs

    Customer service has decidedly moved away from a phone-only world. Consumers across all ages and demographics have adopted digital customer service channels such as chat, mobile, web, and social....

  • For CIO Professionals

    Report

    Report Brief: Infosys' EdgeVerve Targets Enterprises' Digital Transformation Needs

    Infosys Creates A Software Subsidiary To Accelerate The Growth Of Its Software Products And Solutions Business
    August 1, 2014 | Frederic Giron

    Infosys recently announced the creation of a wholly owned subsidiary: EdgeVerve Systems. The new entity will own, develop, market, and sell Infosys' Edge line of software products and solutions,...

  • For Application Development & Delivery Professionals

    Report

    Report Embrace Future Trends To Deliver HRM Business Impact

    July 15, 2014 | Paul D. Hamerman

    This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process innovation...

  • For Security & Risk Professionals

    Report

    Report Market Overview: Managed Security Services, Europe, Q2 2014

    Twenty-One Providers To Consider For Managed Security Services In The European Market
    April 22, 2014 | Ed Ferrara

    As security and risk professionals rush to deal with new business complexities and threats, they're turning to third parties to extend their organizations' security capabilities with as much...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Market Overview: IT Services In China, 2013

    Businesses Now Have More Options To Drive Competitive Differentiation In China
    April 25, 2013 | Gene Cao

    China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Leveraging Outsourcing Services To Accelerate IT Maturation

    Emerging Asia Steps Up
    April 5, 2013 | Frederic Giron

    In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of internal IT...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players
    November 2, 2012 | Liz Herbert

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

  • For Application Development & Delivery Professionals

    Report

    Report Consolidation And Innovation Transform The HRM Vendor Landscape

    October 5, 2012 | Paul D. Hamerman

    This report will enable application development and delivery professionals (AD&D pros) and their HR business partners to understand the factors changing the vendor landscape for HRM technology...

  • For Security & Risk Professionals

    Report

    Report The Business Process Outsourcing Market In Japan

    Industry Changes Will Drive Opportunities For Vendors
    September 4, 2012 | Masami Kashiwagi

    The business process outsourcing (BPO) adoption rate among Japanese organizations has always lagged that of North America and Western Europe, despite the relative maturity of the Japanese market....

  • For Application Development & Delivery Professionals

    Report

    Report Decide When To Buy, Build, Or Outsource BI

    August 23, 2012 | Boris Evelson, Anjali Yakkundi

    Building custom business intelligence (BI) solutions is time-consuming and inflexible; therefore, application development and delivery (AD&D) pros heading BI projects should move away from a...

  • For Sourcing & Vendor Management Professionals

    Report

    Report The Move To An Asset-Based Services Play

    Asset-Based Services Have Become A Prerequisite For Success
    April 16, 2012 | Frederic Giron

    New business success imperatives are pushing clients to change the way they leverage IT solutions. IT service providers will have to adapt to these new rules of engagement if they want to remain...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Wipro Consulting Services: Can Wipro Finally Crack The Code?

    August 30, 2011 | Stephanie Moore

    Today, business transformation is often, at its core, about technology transformation. At the very least, business transformation is always technology-enabled, which raises important questions...

  • For Enterprise Architecture Professionals

    Report

    Report Turning BPM Into A Strategic Capability

    Lessons Learned From A Professional Business Process Outsourcer
    July 18, 2011 | Alexander Peters, Ph.D.

    Many organizations embark on business process management (BPM) programs that focus on the efficiency of technologies like enterprise resource planning (ERP) and BPM suites (BPMSes). Mature process...

  • For Sourcing & Vendor Management Professionals

    Report

    Report APeJ IT Services Report: 2010

    April 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

  • For Sourcing & Vendor Management Professionals

    Report

    Report PRC IT Services Report: 2010

    February 1, 2011 | Frederic Giron, Gene Cao

    This document provides early and accurate market size estimates for 2010 in China, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is based...

  • For Sourcing & Vendor Management Professionals

    Report

    Report ANZ IT Services Report: 2010

    February 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides market size estimates for 2010 in Australia and New Zealand, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is...

  • For Sourcing & Vendor Management Professionals

    Report

    Report India IT Services Report: 2010

    February 1, 2011 | Frederic Giron, Seepij Gupta

    This document provides an early and accurate market size estimates for 2010 in India, including vendor rankings and activities, forecasts, and market trends for vendor strategists. The report is...

  • For Sourcing & Vendor Management Professionals

    Report

    Report 2011 ASEAN IT Services Report

    January 3, 2011 | Frederic Giron, Seepij Gupta

    This document provides an overview of IT services within the ASEAN countries of Singapore, Malaysia, Philippines, Thailand, Indonesia, and Vietnam for vendor strategists. The report discusses...

  • For CIO Professionals

    Report

    Report The Evolution Of Cloud Computing Markets

    July 6, 2010 | Stefan Ried, Ph.D., Holger Kisker, Ph.D., Pascal Matzke

    Looking past the current industry hype surrounding all things cloud, Forrester believes that cloud computing is a sustainable, long-term IT paradigm, and the successor to previous mainframe,...

  • For Sourcing & Vendor Management Professionals

    Report

    Report Platform BPO: Process Outsourcers Take A New Approach To Traditional BPO

    January 29, 2010 | John McCarthy

    Outsourcers like Accenture, Genpact, Infosys, and Tata Consultancy Services (TCS) are making another run at the BPO market. This new line of attack is based on a standard software "platform"...

  • For Application Development & Delivery Professionals

    Report

    Report TechRadar™ For Business Process Professionals: Human Resource Management Apps, Q1 2010

    Core Components Show Maturity While Collaborative Elements Evolve
    January 6, 2010 | Paul D. Hamerman, Claire Schooley

    Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...

  • For Application Development & Delivery Professionals

    Report

    Report Trends 2010: Financial Processes And Applications

    Economic Prospects Appear Brighter, But More Regulatory Oversight Looms
    December 29, 2009 | Paul D. Hamerman

    Macroeconomic forces and ongoing regulatory changes will have significant impacts on how the office of the CFO carries out its mission-critical responsibilities. Lingering effects of the recession...

  • For Application Development & Delivery Professionals

    Report

    Report Trends 2010: HRM Processes And Applications

    Reconstruct Human Capital Strategies To Get Business Back On Track
    December 9, 2009 | Paul D. Hamerman

    After a horrendous 2009, human resources management (HRM) business process and applications professionals will gradually see opportunities emerge to rebuild and reinvent HR processes and analytics...